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Hollar Reviews Summary
Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping and great deals. Hollar ranks 701st among Discount Shopping sites.
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I love the products and the prices as well. My twins start they first year of school this year (Aug. 16th) and I ordered them bookbag & school supplies. However, I just received the email that my order is being shipped out today but my son's bookbag will not be included in the order. The reason why is cause it stated that it was out of stock. Im pretty passed because NOW I would have to try to find him ANOTHER bookbag! He was absolutely inlove with the Mario mini bookbag. Why charge my card for the damn thing but NOT include it in my order? If it wasn't instock why was it even available? I simply don't understand. I'm not ecstatic about this $#*! at all!
Nice price, decent quality, except the aloe glass came broken into many pieces. I got cut badly opening the wrap too. Can't seem to find on their website how to refund. Oh well.
We're sorry to hear about the damaged item, Ding. We have sent you a DM with regards to this concern. Kindly check your inbox. Have a great day!
I ordered two digital downloads a week ago. Instead of emailing me the activation codes, they need to send them via USPS. As of right now it's been one week and it still hasn't shipped. 7-10 for it to even leave their facility is ridiculous for anything, let alone an envelope with information that could have easily been emailed to me.
Hi Eric — We're sorry to hear about what happened. We have sent you a DM with regards to this concern. Kindly check your inbox. Have a great day!
Hollar has pretty good customer service, but sometimes they handle things differently depend on which person you deal with. But most of the time are pretty good.
However, the reason to give 3 stars is because it seems the ship out time always takes longer, sometimes has to wait several days to receive the ship out notice. I hope this can change it a way in the future.
Thank you for the feedback, Ben. We're so glad that we could delight you with our service. We're currently working on improving or shipping services. Rest assured update has been forwarded to our management. Have a great day!
Products are pretty good, and prices are good.
Shipping is very poor. I have read many complaints about the slowness of shipping. Consider changing companies if you want to keep business booming.
We appreciate the feedback, Aimee. We're currently working our best in improving our shipping services. We've relayed the helpful advice to our team. Have a wonderful day!
I guess you get what you pay for. The items received from this company are very cheap and just junk. Don't waste your time and money your local dollar store has much better things. I should have known that the pictured items are descriptions were misleading.
We never like hearing that one of our customers is disappointed with us, Susan.We appreciate the feedback. We've relayed the helpful advice to our team. Have a wonderful day!
I found this site a few months ago and order regularly. I am always pleased. Hollar bubble wraps everything really well and in all the eye shadows I've ordered only one came shattered. I contacted customer service and photographed the broken item. Customer Service refunded me without any problem. I love sh opping from this site.
Thank you for sharing this with us, Natalie! We are so happy you love your Hollar Haul. Thanks for all the love and support!
I received my order in timely manner, but when I opened the mason glasses on stems, they were broken. The were to be a gift, now they are just "throw away" Very upset that I have to pay shipping and restocking fee when I received the goods broken..
Hi Beverley — We apologize for what happened to your order. We have sent you a DM about this concern, kindly check your inbox. Have a wonderful day!
Everything I ordered arrived in perfect condition, thanks to great packing inside a really beat up box (yes, post office did it). Box included rather delicate plastics, glass bowls and two bottles of barbecue sauce. Thanks, Hollar!
Thank goodness, Rose! Glad that you already receive your order. Thanks for the 5 stars! Check back often-we're always adding new deals. Happy shopping!
Love shopping on Hollar. They have great deals and so many products to choose from. They even have brand named items. The best time to shop is when they have the dollar deals and other promotions. I go crazy shopping on Hollar! :)
Awesome! Thanks for giving us 5 stars, Liz. We really appreciate it! Glad that you had a great experience with Hollar. Check back often-we're always adding new deals. Happy Saturday!
Unfortunately I had to return the package that I ordered from Hollar without even opening it. However, I really appreciate the quick response and support by the Hollar team throughout the process right from my order confirmation to the refund of the products. Special mention to Dean Cabardo and Sheena Decierdo! Kudos to you guys! Thankyou.
Hi Deepa — Great to hear you had such a great experience! We love hearing great stories about our products, services, etc. So happy to have you be part of the Hollar family!
I am sorry but this is some bull crap. The stuff they sale is crap and over priced. You can buy this same stuff at your local dollar store withOUT shipping fees. Heck you can up on Amazon. People stop wasting money and making others rich!
We appreciate your feedback, Michelle. Our incredibly talented merchandising team scours the markets to get you the best values for the best price. Most of the items we have in our inventory are new, however, to get you the amazing deals you see, we may have a handful of refurbished items we will include a notation in the description box if the item is refurbished. We hope this helps!
The photos do not actually repsresent what the product size is like IRL. Everything I ordered was either too big or too small so always make sure you read the size on the product description instead of going by the size of the product in the picture. They do a great job at making things look larger. Hollar.com kind of sucks, don't think i'll ever order from there again, would rather just go to my local dollar store for better quality items.
We're sorry to hear this, Kels. Thanks for the feedback. We've relayed the helpful advice to our team. Have a wonderful day!
I have ordered from Hollar three times now, I have had to talk to customer service twice, the people are so helpful and friendly. Plus all the deals you get. I am so glad I found this site!
Awww! Thanks for dropping by and giving us a shoutout, Lenora. We're so glad that we could delight you with our service,]. Have a wonderful day!
This company have the best customer service, super great deals but what have make more impression on me is how they care about us, the customers. I order some glass bowls, unfortunately arrived broken but they took good care of me and the response is so quick, they are amazing!
Excellent! Thank you so much for giving us a 5 star, Laura. You totally made our day! We're so glad that we could delight you with our service because our amazing customers like you are always #1 to us!
I ordered an extra item by accident and I will have to pay for shipping AND restocking fee for a $5 item.
The customer service rep agreed that all those fees will be more than $5.
Not Customer Friendly Company.
WILL NEVER BUY FROM THEM AGAIN
Hey there — We're so sorry to hear that you had a bad experience. We want to make this right, and prevent it from happening in the future. We've sent you a direct message with regards to your concern. Kindly check your inbox. Have a wonderful day!
I have been a customer for more than a year and have never been disappointed. Great products at lower prices than Amazon... which is no small feat! Keep up the awesome work, Hollar!
Woohoo! Thank you for sharing, Autum. We appreciate the love and support. Glad that we could delight you with our service. Have a wonderful day!
The first time I bought from Hollar, after waiting a week past the delivery date, I received a damaged item. I contacted Hollar about this item and they said I would receive a refund within the next few days. Never received this refund, I had to File a Claim against them to get my money back.
Decided to try the site again, bought some school supplies for my son. Again, the shipment is late, but this time it states my address is un-deliverable. If I do not receive this package, I'll be filing another dispute to get my money back and never order from this site again.
We're sorry to hear about your experience, Jaci. We've sent a direct message regarding this concern. Kindly check your inbox. We're always happy to help!
I have placed 2 orders. Two in June and I have not received either. I received an email on both orders telling me they were shipped but when you go to the info. It says no info available and not delivered. I can not find telephone numbers or emails to contact them.
Hi Brenda — We're sorry to hear about this experience. We've sent you a DM about your concern. Kindly check your inbox. Have a wonderful day!
I have ordered a couple times from them and have never had an issue until last night. One of the movies I ordered wasn't in the box. I went to their contact area on the app and saw that I could leave a message on messenger. Cool! Eight after I hit send a message popped up that they were closed and would contact me when they opened. ( 1st off. It was great to know that they received message and 2nd that i didnt have to wait for an answer wondering why no one was messaging me back. Because they said they were closed) Right away this morning. 2 minutes before they open I received a message asking for more information to my problem. I was messaged that they would research it. Within 20 min I got another message that said my item was going to be shipped that day!
Great great customer service. Pleasant. Great attitude. Easy to deal with and quick to respond! Thanks Hollar!
Hi Terrie — Great to hear you had such a great experience with Hollar! We love hearing great stories about our products, services, etc. We're so glad that we could delight you with our service. So happy to have you be part of the Hollar family! Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about what happened, Jeronisha. We have sent you a DM with regards to this concern. Kindly check it out. Have a wonderful day!