Ordered $28 of merchandise on 10/15/16 and have not received any items. Wanted a few items for Trick or Trunk for 10/28(the 10th business day). Emailed company 10/27-could not find a shipping confirmation in any emails, including spam. Received shipping notice 10/28(what a coincidence!). Did not see any direct response to my email. Called company-was told they moved to a bigger facility and their email to me regarding this must be in my spam; no such email to be found. Expecting shipment 11/5 and some reimbursement per customer service-not holding my breath.
Great prices and i love the kids toys! I will definitely be ordering for Christmas and Birthdays. It's enjoyable to get the box at my door within a week or so. Everything comes packaged well and I have always received the right things that I ordered and it's so fun for my son to see what he got next. And he loves everything I have found on hollar. Thank you for be a great app!
Wow. You just made our day, Danielle. We’re so happy that we could help you check off your Christmas list. Happy shopping!
Placed my order in mid April - got a fake silver ring sent in May - after contacting the customer service I was told they just wanted to check if my address is correct - never received the ordered goods - they said they will resend them - now beginning of August I was told goods where delivered in July but I never received anything - not its my fault as I might have given them wrong address LOL - they offered 60% refund of the paid amount, blaiming it on me that I did not get the ordered goods - it's a scam! The whole shopping experience was a waste of time and money!
I love Hollar! When I describe them to my friends and family I call it an "online dollar store", but really it's more than that! They have some of the best deals on so many different things! I love to shop Hollar for gifts, toys, knickknacks, etc.! And they frequently run deal emails, give store credit, and they ship pretty fast! All in all, I think this makes them one of the best websites ever!
Thanks for stopping by and sharing us with your friends Nicole! We're so glad that we could delight you with our service. We hope you have a great day!
I never knew there was so many people that didn't like Hollar. I looooooove this site literally. I don't ever recall having a bad experience with any of the products nor customer service. I would make a purchase and Hollar would add new products, I would literally place another order. I am so glad I found this site and they have gotten so many orders from me. I shopped here for Christmas, bought a lot of Easter stuff, and got some forth of July things for $. 50. I literally had 4 boxes stacked up to fill my kids Easter baskets this year. I don't know what's not to love about this site everything is affordable and nice.
Great to hear you had such a great experience! We love hearing great stories about our services and products. So happy to have you be part of the Hollar family!
I began buying from Hollar last year and got some GREAT deals on everything from kids toys to housewares. I figured it would be a good place to get some affordable toys for my grandkids for Christmas, but what a huge disappointment. The same exact toys I bought 6 months ago have at minimum doubled, and in many cases tripled! So much for the discount website. I found toys cheaper on the Walmart site. Later Hollar!
Hi Barbara — Thanks for the feedback, Barbara. We're trying to strengthen our margins and our profits. When we were having all those sales, and all the cheap items, we weren't becoming profitable and then we'd pay a lot for shipping, etc. Right now all of our items are calculated so we get a good return back, and this has caused us to increase prices. We hope this helps and have a wonderful day!
I've been a customer for about 4 mths and wish that this company was in my life from the get go. Never failed me in any of the orders I've made through their app. Still has me hooked for their latest products everyday value. The kids and myself can call you, "Life-Savers"!
Thank you for sharing this with us, Vickie! We're so glad that we could delight you with our service because our amazing customers like you are always #1 to us! Have a great day!
I order a few items on 10/16 and I am still waiting. They use fedex smartpost and they are by far the worst shipping company ever. It took hollar almost 2 weeks to ship my order and the delivery date keeps getting pushed. I am extremely upset with hollar and will never order from them again. Contacted customer service and still haven't heard back from them. I don't like to leave negative reviews but this place deserves it.
Hi Allison — We apologize for the delay with your order. If you are still waiting for your order, please contact our customer support team at 888-682-5119. Our hours are Monday - Friday | 7:00am - 4:00pm PT. We’d be happy to provide you with an update.
I love hollar and their products the 1 and only issue I have is their shipping. Mostly every box comes shipped damaged, opened, with every item inside broken or damaged. They are aware of this situation. They always do the right thing and take care of it. But it gets annoying.
We're sorry to hear about your experience, Melissa. We appreciate the feedback — we're always looking for new ways to improve your shopping experience. We've relayed the helpful advice to our team. Have a great weekend!
Never have had to return anything from Hollar. The customer service was very helpful when I did make a mistake and needed their help. Really have a blast ordering from Hollar. Things are really priced low. Everything I have bought has been really nice. Best spot on the net to shop.
Thank you for giving us a 5-star, Elizabeth. We're so glad that we could amuse you with our service. Thanks for all the love and support!
I have placed several orders after my first initial order. I was hesitant with pricing what the quality would be but not only is the pricing great, great coupons and shipping timing i sm completely satisfied:-)
Woohoo! Thanks for sharing, Marissa. We are so happy you love your Hollar goodies. Thanks for all the love and support!
My products came in a huge box. One of my items ( the calendar, white board, picture was broken in half. I just took it out of the package as we haven't really been home. The box was mangled on one side. I didn't open it til today and noticed the large item was broken all others were fine
Hi Rose — We're sorry to hear about what happened. We have sent you an email in regards to this concern. Kindly check it out. We're always happy to help!
I wasn't sure about ordering from Hollar.com due to the negative reviews and people saying it took forever to get their order. I decided to try it since I was shopping for the co-workers kids Christmas presents and I really didn't need them until December. Items are cheap, spent $20 to get 6 gifts for 3 kids + the gift bags - not bad at all. The items are pretty cheaply made but for $2-3 it's what I was expecting. I don't think I'd ever try to order any "quality" items from them but for stickers & stuffed animals for kids 6 & under this is the place to shop! I placed my order on 9/11 and I received it today (9/19), everything was as described. I will be doing business with Hollar.com again next time I need some cheap toys to keep the kids happy.
Hey Emily — Thanks for leaving us this 5 star rating. Hollar is the perfect place for children’s gifts and goods at just the right price. We can’t wait for you to place your next order without making a dent in your wallet.
I am very pleased with Hollar.com's customer service and the quality of the products that I personally have purchased so far. I only wish that the search for a particular product could "zero-in" much, much better. I also am not particularly fond of the website's "front" page. The products you sell are so much more elegant than those pictured already.
Thanks for the shout-out, Carol! We are excited for you to place your next order without making a dent in your wallet. Appreciate all the love and support!
I order yesterday, now I wanted to cancel it but they don`t agree it, infect I am in doubt whether they would deliver me stuff. It looks as stuff is cheap but I am getting same stuff at near by store just of half amount so don`t be mislead guy. I hope so if they deliver me anything. They also took shipping charges even on first order on matter how big order. They are fake. If you wanna to return any item in future they deduce 95 cent per item & average cost of each item is 2 $ in short they ensure in no case you can return your items.
Hey Neetu —We’re sorry you feel this way. Once an order is placed we have a very small window to cancel it before it is sent to fulfillment. If your order was incorrectly charged for shipping, please send us an email at support@hollar.com. We’re always happy to help.
First time buyer and shipment was fast. I got my items less than 2 weeks! Probably a little over a week. My items came in 100% not damage and it was well packaged. I will look into purchasing more items until i get paid. Thanks!
Hi H— Woot woot welcome to the Hollar Party! We are SO excited you tried us out and had an incredible experience. :)
I have ordered from Hollar 3 times since Oct. And have received everything I ordered. Shipping is slower than Amazon but for the much lower price I can wait a little longer. Everything arrived well wrapped and packaged in a sturdy box.
Hi Diane— We appreciate your amazing review! Enjoy your fun Hollar shopping experience. :)
I ordered a bunch of cheap items on my phone - and I was a little skeptical after my order didn't how up on my account; however, I e-mailed the support team and they assured me they received my order. I received conformation it had shipped three days later and I would receive the items within a week. I received my order 4 business days after it shipped. All items were as described, good quality and I am excited to make another order.
Hey Tarah— Thanks for leaving us this 5 star review! We’re so excited to hear you’re enjoying our products and prices. We’re striving to make smart shopping fun and we can’t wait to save you more money in the future. Happy shopping!
I found this site a few months ago and order regularly. I am always pleased. Hollar bubble wraps everything really well and in all the eye shadows I've ordered only one came shattered. I contacted customer service and photographed the broken item. Customer Service refunded me without any problem. I love sh opping from this site.
Thank you for sharing this with us, Natalie! We are so happy you love your Hollar Haul. Thanks for all the love and support!
I have placed 2 orders. Two in June and I have not received either. I received an email on both orders telling me they were shipped but when you go to the info. It says no info available and not delivered. I can not find telephone numbers or emails to contact them.
Hi Brenda — We're sorry to hear about this experience. We've sent you a DM about your concern. Kindly check your inbox. Have a wonderful day!
Overview
Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping and great deals. Hollar ranks 705th among Discount Shopping sites.
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- Los Angeles, California, United States
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Business History
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda— We’re sorry for the delay with your order. As you know, we are currently in the process of consolidating our two warehouses into one large distribution center. During this transition period, most orders will ship within 12 business days of payment and will arrive 5-7 days thereafter. If there’s anything else we can do to improve your experience with us, please send us an email at support@hollar.com.