Hobby Lobby

Already said this brand needs to be said again horrible customer service very rude no knowledge of products when you're asking where to find something they have no idea and best case scenario the point with a finger down this way and that's about as good as you'll get and the products are usually half used it's ridiculous

I purchased some items online and they were delivered to the wrong address. I know this because whoever delivered it took a photo and the photo was of a porch that I do not recognize. I have been going back and forth between the Hobby Lobby Customer service and the shipper for over a week, and both companies are telling me the order has been delivered. I explained multiple times that it was delivered to the wrong address and that I would like a resolution, and they will not budge. This is so frustrating as I paid for the order and someone else has it, and they will not give me a refund. The one item I ordered is no longer is stock, so I cannot even repurchase it if I wanted to. Hobby Lobby has just lost a customer. They can't even support their customers by making the situation right! I have heard that others have had trouble getting refunds from them also. What a sneaky and disloyal company. I wasted my hard earned money on a purchase I will never see and that someone else now has.

I passed an aisle where there was a woman sitting on the floor. An employee was bringing her a wheelchair. Past getting her off the floor, the staff refused any help. I was told it was against their policy to call 911. I called for the woman and wheeled her out front to meet the ambulance while the employees watched and then silently went back to work. I will never step foot in another Hobby Lobby again. It's not safe for women my age. Anything can happen at any point and I would expect some sort of action from the staff.

This week I stopped in at our local Springdale, Arkansas, Hobby Lobby since our weather here has been glorious and unseasonably mild, I was ready to leap into spring. I had just watched a YouTube decorating program, "New England.Fine Living," and as the host began to walk through how she is preparing for spring, she certainly inspired me. I entered the store with a definite decorating plan to create a fresh spring atmosphere in our home, and found everything I was looking for. In the photo you'll see a sample of some of the items I bought. After I'd made my purchases, I found I had misplaced my ATM card. A most helpful clerk, Jackie stepped in and focused solely on helping me locate the card. Her helpfulness and the fun items I found made my Hobby Lobby visit a a real success. I'll be bringing spring to our house in early March and adding these items to our Easter decor. Spring is about to bloom in all its glory in our home. Thank you, Jackie. And thanks, Hobby Lobby, for such a warm atmosphere and a kind, helpful staff. You're the best.

The store is always clean, neat and easy to do your shopping any day, season or event. Customer Service is exceptional. Lots of items marked down with sales. Sales persons speak professionally and always answer my questions. Isabella in the Dawsonville, Georgia store helped me put together a beautiful framed vacation poster. She even saved me money and time as she put the picture frame together and contacted me it was ready for pickup! I love the positive values this company bases so much of their work ethics upon.

I just started trying my hand at crafting and it's been a learning experience! But, purchasing all the items I need at Hobby Lobby has been a smooth transition. They carry everything a crafter needs plus, they always run a discount (depending on the day of the week) You can find the most unique products there. From wood pieces, jewelry pieces to scrap book paper and decorations for the yard! Furniture, beautiful flowers and so much more! I definitely recommend them for crafter's but for anyone looking to find great products at affordable prices!

HK has hundreds of items and people buy them! Which is the problem when you were trying to check out. They need to start up an Xpress line, for people who have five or less items in their carts. I have walked out of the store on several occasions after spending 10 minutes standing in one spot in line with four people ahead of me with tons of items in their carts- when I only have two. I have made the suggestion to a store manager to start an express line. His response was - "oh but this is the way we always do things." Basically he was completely uninterested in improving customer service. They do not use barcodes, everything is manually entered which is just archaic in this day and age especially in a store that has so many customers. So they will go the way of the dinosaurs eventually unless they improve their checkout procedure.

Hobby lobby is a private business & can run their business as they choose. Closed on Sundays, not selling Halloween items, if they want to lose the monumental sales from these & other events they do not see as appropriate for them so be it. My issue is with basic customer service that ALL retail establishments should adhere to.
In a nutshell - the attitude of their employees is far from "Christian". They are actually judgmental & rude. Which leads to their horrendous return policy. I used to be a regular customer & without a receipt they will not return, or even exchange items - sealed in hobby lobby packaging. They actually treat you like a shop lifter - so very Christian.
That is not to mention their archaic checkout system at the register where you can only rely on the young, often uninformed cashiers to give you the correct pricing advertised. If you get a more seasoned employee more often than not they have an attitude.
Their online website is so out of date it's pathetic.
I must say this is the second negative review I have written in my life - I'm not a picky or a difficult customer but I can't NOT comment on this!

I would NOT suggest buying large frames from Hobby Lobby! My daughter purchased a 20x30 frame with glass and when she got home and took the back off to put her picture in it the glass broke in 3 pieces! I called the Gainesville Ga. Store where she purchased it to see if she could exchange it or return it and there response was There is nothing we can do! And now she is out $30.00. And she sat in the floor balling because she doesn't have money like that to spend! Oh it was for a gift!

I went into the Waterloo, IA store today with a receipt and damaged merchandise. The balloon straw and the plastic wrap was missing but that shouldn't have prevented an exchange. I informed them the balloon column kit was defective as well. Most of the balloons either popped or were misshapen. They didn't care, the manager kept saying I can't resell that. My reply was you shouldn't it's defective! How rude.

Georgia E was checking me out.
The puzzle section had a sign that stated 40 percent off.
She charge me full price. I told her about the 40 percent off sign. Very rude she said go back and bring me the sign. I am 71 and walk on a cane.
Another cashier came over and pointed to the ad peron on the register and without a word gave me the 40 percent off. No apologies for being rude or accusing me of being wrong. I will not be returning and tell my story everywhere.
I don't appreciate being treated like a thief.
Taylors SC store 328.
Georgia E on tape

My daughter completed an application online which included her date of birth. She also answered no to the question are you 18 years or older. Due to a snowstorm in our area, she called the day before to confirm interview time. She then drove one hour one way in the snow to her interview. She was turned away at the door due to her age and not being 18 years or older. She was 4 weeks from turning 18. Do they not read their applications before scheduling interviews?

I accidentally bought a gc from them online. I realised I bought the wrong one and contacted them right after I bought it. As per their "Takes 1- 2 days to process" They told me it shipped out already. I asked if I could return it for a refund as I am on Social security and limited income and have no use for it. I was told no!
What a greedy company trying to get what they can and not interested in making a customer happy! I am so upset as now I have a $75 GC I can't use or have anyone to give it to. Thanks Hobby Lobby for making a 70 yr old on a limited budget lose money! Hopefully with all these bad reviews you will lose more customers and the lousy $75 sale loses you 100x's more! I will never recommend your store! There is nothing in writing that says "No return on gift cards"!

Product is good but if you need to order it online go with someone else. They ship fedex smart post and said three days delivery. THREE WEEKS later the box had sat twenty miles away from five days and finally delivered

I brought an entry way table for my new house back in February of this year. I did not want to put it together till this time. Over the weekend we started to put it together but broke drawers and way to small.? I will never walk back into this store they will not refund any of money

Employees fired there under there own surveillance on days that they never worked on; ads are a scam as these do not match the ads; Cashier Register test disappears by "management"; beware of management practises here--they need a warm body--they do not care who you are!

Hobby Lobby makes a habit of putting up signs with 50% Off or 66%Off all over the store and on displays with a large assortment of items but when you go to check out they charge you full price on the items that were on the display table. When caught doing this they say, "Oh that's not an item that is on sale."
Then why is there a sign in front of, or next to, it that says 50% Off?
Here's an idea, why not put these signs only near items that ARE on sale?
I think we all know why there are full priced items mixed in with the sale items and it's not unintentional.
Buyer beware...