Hobby Lobby

I just love this store! I have never been disappointed in their merchandise or their staff! I just recently started making jewelry and have a whole lot to learn. A wonderful, patient lady named Tina made the mistake of asking me if I needed anything and off I went! I have been back several times with questions and she always is ready to help me, She is a true gem! They always have great sales and love that they have the 40% off coupon every week. I also love all the decorations for the home and especially the holidays! Christmas in July is already going on in my local store. The entire staff is so friendly. Every time one of the staff walks by they always greet me with a smile and ask me if I need anything. I love, love, love this store and am so glad that they are building a bigger and better store in the near future. I am definitely a Hobby Lobby customer for life!

When I do find something I need at Hobby Lobby the lines are nearly unbearable. Usually there are only two cashiers at any given time. This is a place where a lot of items need to be wrapped or are large and awkward which takes more time for each transaction. In the meantime there are other employees around who don't seem to have a purpose. I take this time to evaluate how necessary my purchase is and usually leave empty-handed.
Tip for the Day:
Train ALL employees on the register, make the customers HAPPY and make more MONEY!
You're welcome

Came to Hobby Lobby to get an exact measurement for a piece of artwork I ordered and wanted Hobby Lobby to frame it for me. Unfortunately that didn't happen because their customer service stopped and someone stood by my side to escort me out of the store. Definitely looking for a different establishment to fulfill my artwork needs. Very disheartening!

Michelle from the Sioux falls, SD store went over and above to assist in getting a canvas print. She tracked the shipment and notified me upon its status per store arrival of order. She went over and above in her communications!

Customer service at hobby lobby sucks. I've had several experiences where customer service isn't even halfway decent. For example today, they rang up something wrong. Like $100 too much. But I had three different tickets because I got so much. So I had no idea what was rang up wrong. I went back to ask what to do. If I needed to bring back everything inside for them to figure it out. The manger was like calm down. Calm down. I said I'm not upset. I just want to know what to do. But he wouldn't even let me finish asking him before he started with that. He said oh just come back another day since it's crowded. Sir I live 45 minutes away. It's not easy for me to just get in back up here. Just rude when there was no reason for it.

10 days had gone by and the company they were shipping with (Ontrac) had not seen my package. Called customer service (that kept talking over me) three times and finally they found it and claimed it was normal to have a package take by now 12 days to get to the shipper. Is now been 16 days and I have not seen my package. I asked to have it cancelled and they said no...I just need to be patient while they work it out? Never will order from them again!

In Boise HL on N. Milwaukee, "table decor" presently ranges from 40-50% off. When I approached the till with a full cart of what was under the sale signs, I was told by one friendly cashier that "the signs are misleading" because many items on the 50% off displays are not actually on sale. This kind cashier consulted with a neighbouring, officious cashier who explained that the displays are filled with non-sale items to enhance the displays. She was speaking loudly from her till, and I quietly asked her to come closer so she wouldn't have to yell, as I didn't want to make a scene. Her words: "sorry you can't hear me!" She was condescending, loud and rude.

I found a picture on a table marked 50 percent off. At the cash register I was charged full price. I told the cashier it was 50 percent off and she said only selected items are 50 percent off! Then why was it on the same table where the 50 percent off sign was? This is false advertising and misleading your customers.

Hobby Lobby in Bend, Oregon treats their "older" cashiers with total lack of respect. The younger girls are offered departments while the older ladies are just "used" for cashiers to make their customers think they respect older citizens...

Great staff... All though if and when face masks return, make sure that you tell them you don't wish to wear one of you can't. They can be demanding when it comes to face mask wearing. Even if they do get in trouble for making customers not wearing a face mask it doesn't mean they should take away a person's rights. If and when face masks return.

I am a concerned customer of Hobby Lobby Totowa NJ I was at a register paying and heard the manager(Melissa) say to a cashier while she was trying to explain what she was leaving behind. "Move get out of the way and just leave!" How dare she speak to anyone in that manner. I wanted to speak to the young lady after but she left in shock. How disgraceful! A store which is supposed to be considered with values obviously does not hire management to do the same!

Check out line had 10 people waiting. Manager opened a new register and told me that all the people in the other line were in line first and were the next customer in line. Rude and incompetent attitude toward customer service. Aisles horribly crowded with displays, barely enough room to pass between. Store was dirty. Anderson, SC

Hobby lobby will take up to 3 days to process an online order. Then it will take up to 10 days to receive it. Ialso made an online order with Michael's.com and they shipped my order the next day.
Hobby Lobby also no longer offer coupons. Their prices are high compared to Michael's.
I called customer service for help on 3 things. The agent who answered the phone sounded like my call just woke her up. Then I received no help on any of my 3 questions or requests. Why does Hobby Lobby bother to exist?
This will be the last time I shop with them.

I would give zero stars if I could. The CEO of hobby lobby has claimed NOT being able to own slaves violates His religious freedom. This is despicable behavior, however judging by the racist encounters and unwelcoming environment in the service department, I expected no lower than this. They call and are known for being a Christian owned business, these racist people are the frontlines depicting how Christians are and what lives they hold highest. If you are a christian, I ask you prove them wrong with me. We welcome all. And we do NOT Degrade any human solely on the shade of their skin, we are brothers and sisters. We were all made in GODS depiction.

Visited the Hobby Lobby in Harrisonburg and had a question about stabilizer for embroidery. I was told she didn't do that and that I should google it. I realize a person can't be expected to know everything however she made no attempt to get me further assistance or try to help me figure it out. They were not busy, I was the only customer in the department.She had a co-worker but I found her to be cold and not seemingly wanting to be bothered. When I was checking out the cashier had had all the mannerisms of a robot and wasn't personable at all. It
Not a good experience at all!

Love the store and items there but the customer service is VERY RUDE! Went to the Cary NC in Crossroads location! They will ignore you, asked for help at one point & the lady told me she couldn't help and walked away. Also, the receipts need to be updated so we know what each item is that was purchased. Now just shows a price and sku number not detail. Unfortunate about their customer service.

I am a crafter and over the years Hobby Lobby has been my go to store for supplies. Many of the items I purchased have been by using the 40% off coupon. By discontinuing the 40% off coupon you have taken away my incentive to go out of my way and shop Hobby Lobby. There are several other craft stores closer to my home to shop at. As far as I am concerned your decision to do away with the 40% off coupons is a bad one. Good Bye old Friend