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How would you rate Hobby Lobby?
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Illinois
1 review
4 helpful votes
Follow Trisha M.
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Customer service/store manager- very rude! Signs posted for 50% and 40% sales, the manager would not honor or even willing to go look at the sale tags/items I was wanting to purchase. What's even worse a different customer service employee said they should be honoring the sales that are posted unfortunately she wasn't the one checking my items out. It's very unfortunate because this could be a fabulous store!

Date of experience: January 18, 2023
Washington
1 review
0 helpful votes
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Lots of fun stuff
September 5, 2022

The radical wierdos reviews here about racism and exploitation, busy lines etc have never been observed by me. It must be an anti religious agenda from trolls from lgbtq wackos groups. Im not religious at all and dont care what the religions are where I buy stuff and I like the store. Its clean, fast lines and no issues.

Date of experience: September 4, 2022
Georgia
1 review
0 helpful votes
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I just read that Hobby Lobby said that only christians should run the country! That is just wrong. I am not a christian and I will always shop at a place where my religious beliefs are not called to question. WRONG MOVE! I will never shop there again!
I wonder if they realize that what they are saying is anti AMERICAN? Our constitution clearly insists on the separation of church and state.

Date of experience: July 18, 2022
Canada
1 review
0 helpful votes
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DO NOT ORDER FROM THIS COMPANY
January 1, 2023

I order two show racks ( $60) and was told 9 day delivery. I recieved my parcel 20 days late and instead of two shoe racks I received a $2.00 pair of ear muffs. I reached out twice and they haven't returned my messages.

Date of experience: January 1, 2023
Florida
1 review
3 helpful votes
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Returns
April 26, 2023

I purchased a Mario racing toy for my son. It did not work after trying multiple C batteries. So I wanted to return it. Because of how the box was opened they wouldn't process the refund nor give me store credit. Wow, I'm sorry my son was excited a opened the top of the box roughly, however your store is selling nonfunctional children's toys. And this is a store owned by church people. Horrible customer service.

Date of experience: April 26, 2023
Wisconsin
1 review
2 helpful votes
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Creepy worker
December 12, 2023

I was at hobby lobby in Dubuque, Iowa today December 12,2023 probably between 4-5pm and there's a worker (management I do believe or so he pretends to be) he follows women around the store. This ain't the first time he has followed me and gives me the creeps. He treats everyone like they're stealing something. People can't even look around without him trying to follow them. When he stares at you and looking at every move you make. It makes me feel like he might try something with someone sometime. There's no point in saying anything to anybody because the store do care about their guest all the care about is money. So since everyone knows that the store won't do anything about it he's going to do something to somebody one day and it won't be me because I probably won't EVER EVER NEVER NEVER go back to that store unless he's not there. We can only Hope the store will do something but they won't until someone gets hurt and they get sued, and it's coming up soon I bit. I want all the women who go to hobby lobby to be careful and watch your backs and sides. Just be very careful no one knows what he's capable of or what he will do.

Date of experience: December 12, 2023
Utah
1 review
6 helpful votes
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CEO greedy bastard
April 4, 2020

The CEO is more about $$ than safety over Covid-19. You are a self-righteous, money hungry bastard. I will never step foot into your stores and I will tell everyone to go to another decorating store. Your stores are not essential and can afford to close to help with the spread.

Date of experience: April 4, 2020
North Carolina
1 review
0 helpful votes
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My rating for Hobby Lobby will be 10+
August 11, 2022

I went to the Hobby Lobby in Weaverville. It was a Saturday and I purchased four wall decors. Next day there was an ad that all wall decor was 50% off. Not only did they gave me a price adjustment, but one of the wall decor broke and they gave me a new one also.
The people that work there are all very nice and helpful. I love the store, it has beautiful stuff and I have never seen fake flowers as beautiful and real looking as in this store.
My favorite store from now, they have a huge variety of most everything for the home.

Date of experience: August 11, 2022
Illinois
1 review
1 helpful vote
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Doo Doo site
May 19, 2022

I've been purchasing online for over 18 years and never had an experience like Hobby Lobby online website. I decided to to purchase a car model and some paint yesterday. May 18th 2022 enter my correct information and kept getting rejected after about the third 3 time I opted for a review to see what the issue was. I was rejected for entering my correct name address and card information yes I said right the correct information. They told me to contact them when I had the right information. They have a screwed up system it's a waste of your time an extremely stressful dealing with this place it's a fricken joke. I bought a model from my Amazon account with the same card used for over 2 years.

Date of experience: May 19, 2022
South Carolina
1 review
2 helpful votes
Follow Kara W.
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I had a rotten experience at a SC Hobby Lobby store and tried to send an email through their customer service link. After spending a great deal of time composing a nice, but firm letter, it refused to send it saying there was a server error, each of the 12 times I retried. And there was a comment at the top of the page stating, "Some things just don't go the way you planned". Uh, no, they don't. I called the customer service number listed on this page, and it took me to the gift card division and hung up on me. I go about every week and a half to this store and spend a substantial amount of money there AND online; I won't anymore.

Date of experience: December 8, 2015
Pennsylvania
1 review
2 helpful votes
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Misleading customers
August 16, 2021

I went into Hobby lobby today to make some purchases and I noticed a big section that was marked 50% off unfortunately for me I did not read the small print and coordinate it with the tags of the items that were on the shelf under the sign that stated 50% off. Why do you think it is OK to put a big sign labeling 50% off if it's not 50% off? Consumers do not know to look at tags and line them up with a 50% off label and see if it's table Decour or if it's a gift item or holiday item we don't know any of this therefore if it is in an area that is 50% off then we should get 50% off. You guys are ripping your customers off because you know the average customer will not ask to take an item off if they don't have enough money to pay because it's embarrassing how dare you do this to individual shopping at your stores. Trust me I will be on all social media platforms expressing how are you seal money from your consumers.

Date of experience: August 16, 2021
Arkansas
1 review
1 helpful vote
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Coupons? No more?
March 23, 2022

Went into the store today just to look around and found some stuff that was on sale, had signs around places that had percents off. Grabbed a few items in those sections and even got a coupon ONLINE to use in the store, it even said i could show the cashier to get the percents off. Went to check out, and the items were not any percent off and it was very disappointing and misleading. Pulled up the coupon on my phone and the cashier said that they didn't do online coupons anymore. She had a very bad attitude as well. Very disappointed in my shopping experience :/ do better.

Date of experience: March 23, 2022
New Mexico
1 review
0 helpful votes
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Framing department employee, Avery, in the Las Cruces, NM store, has been an outstanding and creative assistant to me with framing my large collection of art. She has helped me choose perfect custom frame and matting materials to enhance the beauty of the art. Always patient, professional, and helpful. Overall great customer service in this framing department.

Date of experience: August 28, 2023
Florida
1 review
0 helpful votes
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Terrible customer service
September 12, 2022

I tried to return an item from my home that I bought online they stated would be free to ship back using any carrier. Turns out it's $35 to ship back. So they will not give me the refund on the product until I pay the $35. No store credit, no refund. Awful. If I would have know this I would have gone to the store to process the refund in full.

Date of experience: September 12, 2022
Washington
1 review
1 helpful vote
Follow Darrick T.
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I advise that no one purchase any machines from hobby lobby because if there's something go wrong with them, you cannot take them back at all,
I had the receipt I had the car that was purchased with, and they would not take it back they told me I had to go to cricket and cricket told me I had to go to Damb. They gave me the runaround and it's so bad. I gave hobby lobby, zero stars.

Date of experience: July 27, 2023
Georgia
1 review
1 helpful vote
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DO NOT ORDER ONLINE
April 3, 2023

I ordered from them approximately 10 days ago. My order was to be delivered on the 31st by the end of the day. I tried to track the package and no it has no date on it now. Just sitting in limbo. Never again.

Date of experience: April 3, 2023
Massachusetts
1 review
1 helpful vote
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Questionable tactics
February 10, 2023

I went to Hobby Lobby today, and promised myself that if it happened again, I would not patronize the store again. And...sure enough, it happened! I purchased a ceramic tray from a display area that said 50% off in large print atop the display. In much smaller print it said Wall Decor and listed several items. I intended to put the tray on a shelf with small flower pots on it. They didn't give me the 50% off because it wasn't "wall" decor. The tray cost $34.99! This is the 3rd time that I have fallen for their intentionally ambiguous advertising. It really bothers me that they care so little for their customers that they purposely try to trick them. With all of the Christian based merchandise, this is especially offensive. I returned everything in my order, a total of almost $70.00, I can't get back the 90 minutes I wasted. I won't be going back. I gave them 2 stars because their employees were very nice,

Date of experience: February 10, 2023
California
1 review
0 helpful votes
Follow Taco B.
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Ordered a few items online 10 days later still no valid tracking number. They did provide a tracking number 3 business days after ordering but 10 days later Lasership... still has not received the order to make it a valid tracking number.

Date of experience: July 6, 2022
Michigan
12 reviews
17 helpful votes
Follow Abigail M.
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This company is stuck in the Mideval times. Their personal views on women's bodies, religion and buisness are archaic, and they tried to illegally hoarde "Christian Artifacts". Absolutely crazy. They are so extreme Christian they stopped carrying Halloween decorations, they have some stickers and scrap book pages but not a ghost or Jack O Lantern in sight. Kiss my pagan money goodbye, I'm clearly unwelcome and I dont want to help finance these nutter butters.

Date of experience: March 7, 2021
North Carolina
1 review
0 helpful votes
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Poor Lighting
May 4, 2022

I explained to the manger that the Cardstock Paper Isle was way too dark. I explained that it was important to be able to see the different shades of colors. The top of the shelving is filled with bins. She told me they needed to store the overflow in each isle and that it needed to stay in the same place. However, I pointed out that there were bins on the top that had nothing to do with paper. I suggested they swap something that didn't go that high so the light would be projecting down so we could see what we needed to purchase. She said no without looking or considering my request. This was not unreasonable considering we need to see what the specific colors we need for projects. I left feeling dismissed and clearly the customer service was lacking.

Date of experience: May 4, 2022

Overview

Hobby Lobby has a rating of 1.7 stars from 208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hobby Lobby most frequently mention customer service, full price and sale items. Hobby Lobby ranks 133rd among Craft Supplies sites.

service
107
value
97
shipping
42
returns
57
quality
80