Abserloutely awful! I Ordered three pairs of jeans, one size 24 in waist and 30 in leg, and two others 25 in waist and 30 in leg. According to the size guide, I should fit a 24/30 in excess. However when they arrived I tried them on and couldn't even half get into the 24/30, ridiculously small, looked like kidswear. The two 25/30 jeans I got (I already have some jeans 25/30 that are quite big on me) also did not fit and were waaay too small. No continuity between size in this store, all seem to mean something different for each item. Make online shopping very hard. As someone with a 23.5 inch waist, H and M seems to think I need to wear a 26 inch jean (which I havent yet had time to try so may also be small).

Along with that delivery awful. Waiting for my delivery this morning, I sat near the door reading (so as not to miss the doorbell). Nothing. Until an amazon delivery arrived, and I saw my H and M package strewn on the floor in front of my house. There way no knock or wring of the bell (and our bell is very loud). Very dissapointing! If I was out/ not had the amazon delivery it could have easily been stolen! >:(

DO NOT ORDER ONLINE WITH H AND M

The worst customer service. I am from Sweden but H&M USA is the worst organization ever. Even thou I changed my old adress on my account, and they charged my card on my updated adress, they still went ahead and sent my 650USD worth of order to my old adress(4 years old). When you call them do NOT expect them to be helpful or apologize. To them you are just a jerk who made an order and they sent it out wherever they want to. And then she asked me if I wanted to do a new order - hell no, so you can send it to the wrong adress AGAIN? Spoke to *******@customerservice and then the manager Sharell. Why bother having a customer service WHEN THERE IS NO SERVICE AT ALL!

I brought a cardigan from this company on 11/08. I received shipping information shortly afterwards and was notified that my package will be delivered via Pitney Bowes. Excited to receive the items I paid for, I tracked my package daily. Fast forward to the 16th, Pitney bowes indicated that my package was delivered to my apartment when in fact it WASN'T. I was home all day and no one never knocked on my door nor left a package. Now I know this isn't H&M fault so I reached out to the shipping company but never heard back from them. Then, I proceeded to reach out to H&M. They indicated that I will get a refund (see screenshot for reference). However, when I checked my email, it stated that I will get a refund after they have received the item (see screenshot for reference). How can I ship something back to you all when I NEVER RECEIVED IT IN THE FIRST PLACE. If I don't get a refund, I will take this to my bank to dispute the charges. In the meantime, I will never shop with this company again because Pitney Bowes is absolutely horrible. Here's a piece of advice, please work with a more reputable shipping company.

AWFUL CHEAP LYING COMPANY. On March 22 2021 I placed an order for over $230 worth of clothing from H&M online. It says delivery would be delayed but after April 6th rolled along I emailed to ask what is happening with my order. They said there's still a delay and it would ship soon. Later that day I got an email saying it was shipped AND delivered all on the 6th of April. The package was no where to be found. I contacted the company on the 12th and they never responded. I contacted them multiple times by email then they finally replied and sent me a refund for my money. I was so mad because they admitted it was a warehouse issue and that means they didn't even send the package in the first place. So this tracking info was FAKE and I will never receive the items I ordered. NOW 5/12 items I ordered are OUT OF STOCK! Pissed off b/c they only gave me 25%Off. DISGRACEFUL COMPANY. They always have these delays and they lied to me about my package being shipped. It was all fake b/c they didn't EVEN send the package!

I really like H&M's clothes. It was a very good store, I recommend it to everyone. The price, quality and excellent customer service.