Absolutely the worst customer service I have received in a retail establishment in quite some time. Service policies are all about benefiting the bottom line, not in anyway consumer friendly. If you are looking to spend your hard earned dollar I would look to do it elsewhere as there are several retailers that actually value their customers.

I attempted to contact your H&M customer service number to resolve the problem I had in store. What a phenomenal waste of time, 25 minutes on hold to speak with someone. Someone who it turns out has no answers on any of my questions and puts me on hold 3 more times in an attempt to get them. Finally I ask to speak a supervisor and again waste of time no info and no answers and her overall attitude didn't help matters. A total of almost 40 minutes on the phone for nothing. It was as if I was an inconvenience. You might want to look at your culture as both the attitude and conversations I had at store and corporate level very not very pleasant. You might do well to realize that if it were not for the customer you would not be here and quite possibly treat us with a bit of respect. When you look at the cost to advertise and bring in new customers vs the cost to keep an existing customer happy there is quite a margin of difference there. Just my thoughts. Thanks

So I ordered my two girls clothes from H&M. Waited 3 weeks to receive my package and I finally get it today. There was 3 adults XL size clothing! I ordered over $200 worth of clothes for my daughter's and I did not receive it! I called customer service the lady said she sees my package is in transit I should receive it. Then I chatted online with another rep he said my package shows delivered and he can give money back. With all the comments reading I hope I get my money back. Horrible experience! It was my first time buying from them online I will NEVER SHOP FROM THIS STORE AGAIN!

I made a simple mistake and those nasty men don't know how to talk to customers over the phone. I work in a large firm I WILL MAKE SURE NOBODY SHOPS WITH H M AGAIN!

I bought items on sale that were final sale. I picked dresses my size 36 and even larger (my size is usually 32-34). YES I AGREE the price was good but the dresses are sewn with awkward pattern (above bust where dress connects to shoulders/arms) stretches and too small that you cannot even raise your arms. I went for exchange BUT no they did not accept. It is the same issue with my friend
's purchases too. Too disappointed with H and M. Would not recommend to anyone. This was the location in Laurier Québec, 2700 Boulevard Laurier, Québec City, QC G1V 4K5.

If you are thinking on going to shop at H&M at Hialeah by the West land Mall don't go They are a RIP OFF! There REFUND P: ICY sucks.! I spend $52.00 on men under wears for my son and when got home he didn't like them. So I went back the next day. I told the girl at the register that I needed to return the under wears back because my son didn't like them. I also told her that I had lost my receipt. But had my bank statment that showed what I had spend. The packs were not even opened and she told me That I needed to wait for the manager. The Manager came and she was so rude not polite at all. "She said that they had a no refund policy for under wears due to hygienic. So what you are telling me is that is ok, for me to try on any clothing in the store that is doesn't matter about the hygienic. Please give me a break. You guys are just a RIP OFF STORE. The packs were not even open but it is ok to stay with my money. You people suck big time. NEVER WILL I SHOP THERE AGAIN!

H&M have cutie clothes. But the CUSTOMER SERVICE is horrible. You can't understand what the customer service representative is SAYING. The wait time is not bad about 5 minutes. But the customer service representative don't speak English well! Everything I asked about I HAD to spell for the representative. I know that this is the land of the freedom and we have to give job to anyone that qualifies. But there English and there understanding is HORRIBLE! Still don't have my pants. So good luck H&M customer 's.

We baycot the swedan country and his all company all brand and due to disrespectful of our religious book.of quran e masjid...we baycot all products and everything.we baycot swedan country...we protest...

When it comes to customer service I always picture someone with A very outgoing, bright personality and very friendly but every time I go to the H&M at MOA the associates verily notice you and when in Cashwrap they instead of focusing with the customer they have side conversations. I'm not exaggerating it's for real, I was at Apache mall in Rochester MN two weeks ago and the guy working in the men side was nice not as bad as MOA he greeted me only the girl in cash wrap was a little obnoxious because she had an attitude of I don't really want to be here. I mean like who hires them and recruits them. They should be working in the back room I think that's where they belong.

Bought three "scent" candles from their home range. They are absolutely poor value for money. I purchased 'Sense' Black Oak' and 'Cotton Flowers'.
First I tried sense and about after an hour of it being lit, I had totally forgot about it as I couldn't hardly smell anything, I even had to ask everyone else could they smell anything the answer was NO. I thought ok maybe its just that one, so I tried the others... Guess what they all were poor performers, hardly any scent coming from the candles.

The worst thing about it is that for the price of 6.99! Each, you would expect better.
I would absolutely take them back if I could find the receipt as this is really a joke. Would glade, or even cheap ikea scent candles out perform these 100%

Please don't waste your money unless you just want their candles just for decoration and mood lighting, because the scents have EXTREMELY poor performance. Will not buy again.

I also tried to bring it to their attention on twitter, but they just ignored my complaint.

Now, before I start I would like to get this out! H&m goes through various locations. As I was tracking my shipping, I realized that my package went from a place that was father then were it was in the update example how did it go from ny to Hawaii ( ex). Now i don't know if living in nc is a reason I never have problems w shipping but I realized people who live in like la or ny usually don't have the best experience w shipping. I called the customer service 3 or 2 times and they were extremely sweet and caring she even lead on a conversation while she looked for my package and he also made me feel comfortable calling & shopping with them again. I really do appreciate it Because I don't really like online shopping. Not that I've had a problem with shipping ( never did) but I'm afraid I will. I just want to say it went quite faster then I thought I ordered it on Saturday the 6 got the email that they shipped it on the 7 tracked it every since then & 3 days later it's at my local post office I'm expecting it tomorrow. Hopefully I'll have this luck again, also I've read many reviews my concern was shipping I wanted my order before Valentine's Day and I'm so excited that I'll be getting it happy customer hands down.

H&M is super popular all over the globe, and has been a great store for me to purchase basics for daily wear. The quality isn't always the best though.

Warning. If you normally shop at H&M in the stores do not try ordering anything from them online... the experience is not the same! I ordered clothes for my nephews birthday online 2 weeks ago. I would think ordering three weeks in advance I should receive them on time. My items still have not even shipped yet! So I called customer service to figure what's happening and the agents were so rude. I was hung up on once. I called back in again and the agent was so mean I asked to speak with a manager and the agent said no and hung up. I called back the third time in tears finally got through to a manager and the manager was silent while I was crying. He showed no sympathy or interest. He said that they can not tell me when my items will ship and when I'll get them. He recommended I go to the store and buy my nephew a new birthday present... as they can not tell me when I will receive my items could take months due to warehouse issues. They also can not cancel orders either even if it's not even shipped. Avoid H&M online orders. After this experience I won't even be shopping with them period in the stores