Jayson Z.

Absolutely the worst customer service I have received in a retail establishment in quite some time. Service policies are all about benefiting the bottom line, not in anyway consumer friendly. If you are looking to spend your hard earned dollar I would look to do it elsewhere as there are several retailers that actually value their customers.

I attempted to contact your H&M customer service number to resolve the problem I had in store. What a phenomenal waste of time, 25 minutes on hold to speak with someone. Someone who it turns out has no answers on any of my questions and puts me on hold 3 more times in an attempt to get them. Finally I ask to speak a supervisor and again waste of time no info and no answers and her overall attitude didn't help matters. A total of almost 40 minutes on the phone for nothing. It was as if I was an inconvenience. You might want to look at your culture as both the attitude and conversations I had at store and corporate level very not very pleasant. You might do well to realize that if it were not for the customer you would not be here and quite possibly treat us with a bit of respect. When you look at the cost to advertise and bring in new customers vs the cost to keep an existing customer happy there is quite a margin of difference there. Just my thoughts. Thanks