Hertz.com

I pre-paid for a car rental at the counter. They refused to give my wife, the car, leaving her stranded. I called for a refund and I had to make for follow-up phone calls and still have not received my money. Do not use this company. Do not let your friends use this company, you WILL GET RIPPED OFF

The worse experience I have ever had, I will never rent from hertz again, especially 1290 and 49th, they have no respect, they treat black people like crap, they don't want us to rent a car from this location and the Manger needs to be replace, I normally don't do this as much but I'm so pissed and it has been over a week, there liars, disrespectful and racist I will never recommend anyone to there. They need to close down

Hertz is a scam. Canceled reservation 17 days ago still no refund. When i call no one can help me this company stole 378$ from me I prepaid for a reservation on a vehicle. Apon arriving to pick up vehicle was told unless i had a credit card i wasnt getting a vehicle. Yet you already took my money. I asked for her to cancel my reservation and she said its not my f#$king job to cancel reservations. So i called Hertz to have my reservation canceled. 16 days later still no refund. So i call again to be told they never processed my reservation. So i tell them i want my money again. Im told i have to wait 10 more days. I ask for proof of a refund and im told no. And transferred to talk to a total of 6 different people while also being hung up in the process. The fact that this company takes advantage of disabled veterans and steals from them is disgusting and they need to be shut down.

Scenario: 8 am Montreal airport with reservation made two months prior---"Sorry, no cars available" OK, Try 2 downtown locations. $41 taxi later and no cars there either. What to do? "I have a family reunion in rural Quebec and its impossible to get there without a car---I had planned this trip for months and flown from London for this?" (Side note) I could buy 50 new vehicles in the Montreal area today (if I had the money) so why can't Hertz purchase enough vehicles to meet their reservation demand? Airlines get much heat (fair enough) but major vehicle rental firms too provide dismal customer service and deserve equal pressure to improve their service. With a flight one can wait for the next flight. Without a vehicle (in spite of holding a valid reservation) the customer is completely stuck! BUY MORE VEHICLES TO MEET DEMAND!

Stay away from this company. Landed at LAX at 9 pm and took bus to this rental facility. Made car reservation 2 months in advance. Got to Hertz and they had ZERO cars available. Was told it would be up to 3 hours before a car would be available. Guess what - 6 hours later of standing outside in the freezing cold until 4 am and still no car - Called an Uber. My estimate is there were at least 100 other people standing in line all night. Absolute JOKE of a company. Hertz Corporate can suck my you know what. Their moto is "lets Go" well I say Hertz can "lets Go" to HELL. Never again Hertz.

USE ANY OTHER CAR RENTAL COMPANY.

I rented a Standard car (Jetta) from Hertz at the Des Moines International Airport. When I arrived at the Hertz counter, the counter staff told me all that was left was a Hyundai Accent. It was the worst rental car I've ever driven. I had to drive on I-80 for 2 hours and I felt unsafe and scared. The car felt like it would fly off the road and was all over the road with steering. I would never rent another tuna can from Hertz again. It was definitely my worst car rental experience and I expected more of a quality car from the top rental company.

Be very careful here. I rented a car with Hertz, made my selections, and got my GUARANTEED rate. My car was at a location with NO agent, just grab and go. When I got my receipt, added charges for insurance, airport fees, etc. Over $500 more than my quote. Look at your receipt and DEMAND to speak to a "live" agent before you leave. TERRIBLE customer service. Will NEVER rent from them again.

Rented a car from Hertz, and they asked me for a review so I gave it. Car was rated as a midsize suv, comparable to a Nissan Rouge. They gave me a Chevrolet Trax which in my opinion is nowhere near a mid size. Much much much smaller than the Nissan Rouge. That said, the car had several scratches and dings all over it. I left Hertz a review and checked the box requiring a reply from them and not a word. I will never rent from Hertz again.

Car reservation at Newark on a Sunday morning. Stood in line for over 2 hours to get to the desk where 2 people were working and 2 were hanging out eating Pepperidge Farm cookies. The guy had to physically leave the desk to walk out to make sure the car was in lot. Then stood in line outside another hour waiting for a car to be brought — one car ata time to the first person in line. Then sat in the lot for another 45 minutes waiting, you guessed it, in line to check- out of the lot. Wow! There went 4 hours of our day, and we ended up with a smaller car than we had ordered and needed to move with. Took anything we could just to avoid SPENDING MORE TIME IN LINE!

35,000 miles on Chrysler300. POS. Dirty inside, smelled like smoke, with smoke burns. We drove away, without asking for the FOB. Assumed it was in the center console. Wrong. When we made our first stop, we couldnt find the FOB. Called for customer service, NO ANSWER. Called their emergency and that customer service repr couldnt get the Chicago O'Hare office ot answer. Called for 30 minutes. We looked for 30 minutes for the FOB. Finally found it. It was hidden under the drivers seat, tucked under the plastic and wiring. Someone intentionally put it there, wedged it in there, so that the driver could never find it. POS Chicago OHare Hertz staff. Horrible. Then they wanted to charge me $99 to fill it up. NO THANK YOU.

DO NOT RENT FROM HERTZ! Made 4 reservations for Appleton International airport in Wisconsin. When we arrived for our first trip we were told the location shut down permanently 2 weeks ago and we never received any notification for our paid in advance reservation. They tried to locate another car in the area but nothing was available. VERY unprofessional and when I asked for a supervisor they had none. This was booked direct with Hertz online 2 months prior. NEVER AGAIN. DO NOT RENT FROM HERTZ THEY ARE A MESS.

I had my purse stolen somewhere between leaving the plane and getting to my car at the President's Circle aisle on Sunday 1/24/21. Thank God Hertz Team at SFO has a heart. Ameeta Sharma and Regina Hunt helped me get my car. They took my copy of my Drivers license and my paper temporary Texas Drivers License to their Manager Mike who approved me as a regular President Circle renter. They also walked me through getting a different card uploaded on my profile so I could drive away. After a long night, I really appreciated them and it gave me a better feeling about Hertz as a company.
I also wanted to mention Maria the Manager for returns, she helped me that evening and gave me $11 out of her pocket because I had nothing. There ARE still good people! Thank you Maria!

I got a rental through my insurance company due to an accident. I authorize a charge for $150 + a $50 deposit. They told me to have my car back by the 9th so I would not be charged anything additional. The car was on half a tank when I received it and they asked that I bring it back the same.
When the car was returned I was told that they were charging me $47 because it wasn't where it should have been on the gas line. I returned it on half a tank as requested. It was a half of a tank but they said it should have been just above.
Then They charged me an additional $150 because they said I had the car too long. I literally brought it back the day I was supposed to. They are now blaming my insurance, and my insurance is blaming them. So now I am out an additional $150 + the gas they claimed. This is a complete racket and I will never use them again!

Gold member poor customer service…I rented a car in Orlando, FL. Due to travel plans for work, I was rerouted to Atlanta. I notified Hertz with the different drop off location. I dropped the vehicle off on Tuesday, January 3rd. I've had to call twice to have the ticket closed out. I am STILL BEING BILLED as if I am in the car as of January 6th. After multiple calls and requesting them to close the ticket, they have yet to do so.

I showed up to pick up my reserved vehicle at 2419 browns bridge road, Gainesville GA only to find out they did not have the vehicle. In fact, they only had three working cars on lot for which they wanted to charge more. Felt like a classic bait and switch tactic. Since they didn't have what I reserved, I left and rented from AVIS. Thought I was done, but that's not where the story ends, I looked at my credit card statement only to discover that I was charged a no show fee of $32.07 TWO times. I was at the location and spoke to the Hertz representative (Grant Cummings) extensively when I came to pick up the „non-existent" vehicle. A courtesy call should be the absolute minimum in my opinion (AVIS managed to do it). He offered zero help and muttered a bunch of useless facts about how few hybrid vehicles Hertz has in their fleet and proceeded to blame everything on Hertz HQ - they run the website and we can't control what they put on it. To no surprise, his supervisor (Harrison Lovell) was not reachable due to a personal matter. It's sad really, Hertz was always my go to but now I will never rent from them again. It cost me hours to resolve on the phone with my credit card company not to mention how much time was wasted going to the location and finding another company to rent from.

I was told once I was there that I would be charged a $500 deposit, which I wasn't happy about but whatever. Then after I returned the car they hit me with another $100 saying that the file hadn't been closed and once it was closed they'd refund my money. Then the next day they hit me with ANOTHER $100 with zero explanation. I will never use them again as they just charge whatever they like. I had the car less than 24 hours and got charged $1000.

The change in the Hertz website two years ago has made it useless. After they screwup your rental (wrong number of days charged, electric service charge for car returned at 85%), or even better; when your rental car (which was reserved an confirmed) simply is not there (three times in the past month), THEN you have to deal with "customer service". IF you can figure out what the person in country "x" is trying to say in English, that means that you have endured 20 minutes of the worst POS hold muzak that has ever, EVER, been used to annoy the crap out of someone patiently waiting to be hung up on AGAIN, while trying to get them to correct their constant mistakes. Avoid at all costs. I am a President's Circle member at Hertz, and I'm NEVER going back.