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Review of Hebeos

Hebeos reviews

6 reviews
7 Park Road
Rickmansworth, England WD3 1HU, United Kingdom
service@hebeos.com

6 reviews with 3 stars

ferlesian
1 review
3 helpful votes
3/8/19

I order a Dress on February the 9th for a wedding on MARCH THE 9TH THIS COMPANY ROB ME FOR MY MONEY SO I CAN'T BE IN THE WEDDING NOW BECAUSE I DON'T HAVE A DRESS I ADVICE NO ONE TO ORDER OFF THIS SITE ALL A LIE THEY GOING TO TELL THEY GOING TO SEND OUT RIGHT AWAY WHICH WAS A BIG LIE TOOK MY MONEY TALKING BOUT I VAN ONLY GET HACK THE SHIPPING AND HANDLING FEE.CALL THE BBB ON THEM AND CONSUMERS AFFAIRS

samanthab160
1 review
0 helpful votes
5/23/18

The quality / colour of the dress differed from the photo, although my daughter liked it. Returns is probably a lot more difficult as these dresses are made to order. Please be aware that you will be liable for VAT/Duty although you pay postage and package. I have just received an invoice from TNT for £34.01. I will never purchase from this website again

lilyp20
1 review
0 helpful votes
5/6/18

I ordered my dress a month ago for an event that I just had this Saturday. The dress did not come in on time. Luckily I was able to borrow a dress. The date said it was supposed to come in April 29th, and it still has not arrived. I got an email saying it wa shipped, but we will see when it actually comes in.

mimif10
1 review
0 helpful votes
4/8/18

I received my dress on time. Light Soiled spots. Very cheap zipper. And poorly sown left shoulder. Not stitched securely.
You get what you pay for.
In the end. I took it to my cleaners had it pressed and fixed the stitching. And wore it.

I wont prob order from this site again.

terrir35
1 review
0 helpful votes
4/7/18

The dress was just a little big on top in the breast area. And there was a slight smell to it when I opened the package but it went away after airing it out. I ordered the dress in grape and I absolutely loved the pockets!!!

samanthal84
1 review
0 helpful votes
11/15/17

Amazing!!!! I was very sceptical after reading bad reviews but dress is way beyond expectation,It took 3 weeks to arrive and I was kept updated throughout. I did have to go 2 sizes above my usual high street size but make sure you read the measurements page as completely different for normal shops.

Service
Value
Shipping
Returns
Quality

Customer Questions & Answers

Helpful answer 12
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Question:
Answer:

Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Answer:

A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html

By HEBEOS S., Hebeos Representative
Helpful answer 6
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Question:
Answer:

Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S., Hebeos Representative
Helpful answer 2
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Question:
Answer:

Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.

By HEBEOS S., Hebeos Representative
Helpful answer 6
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Question:
Answer:

Hi Quantaya. Yes. You will receive it before May 4th

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

By HEBEOS S., Hebeos Representative
Helpful answer 1
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Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.

By Anne S.
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