Hebeos reviews

It seemed as if they were only able to respond to one email each day. So I was constantly behind in getting resolution but when I said I only wanted a refund, they were able after a few days to confirm that and send a refund.

I had ordered my dress April 1 and it is expected to come before April 22, I had gotten an email on April 15 stating that its almost finished and will be shipped out soon but I have not gotten any update or tracking number as of April 20 and Im just wondering when my dress will come in and I hope it comes in on time before my prom next week.

The dress that I got wasnt as terrible as I expected it to possibly be but it did not look much like the picture. I also customized my measurements and it came way too big and the material is not what is in the picture and the button it is supposed to clip on broke off right away so its defiantly not the best ): I thought I would give it a try but I wouldnt do it

i ordered my dress on march 7th & paid over $165 for the dress plus extra & faster shipping for it to be here BEFORE april 2nd .. it showed up yesterday , which was april 5th . the dress is beautiful , but definitely looks better in the picture :/ & it's the wrong size . at least i got my dress tho i guess . after reading the reviews , i thought i was going to have to buy a new dress because my prom is april 28th . i know now that i will never order off of this site again , it was a waste of time & money !

I ordered my dress on March 17th and they said it will come Before April 2 and I email them Saturday they email me Sunday morning saying its not shipped yet they so scammers and liers and they saying not to worry how my senior prom is April 13th next Friday I highly recommend not to order nothing off this site

My sister ordered my niece dress on 03/10/2018 and paid for it to be delivered by 03/28/2018. As of today no dress and no response to email. Live chat does not work.

This is the second time I've ordered this dress. When the first dress arrived, the sleeves were so tight that I couldn't even fit my arms in them to try on the dress, so I placed a second order. This time, I included a note indicating the problem with the first dress and included my arm measurements for the sleeves. The second dress just arrived. The sleeves are far narrower than the measurements I sent. Once again, I cannot even try on the dress because my arms don't fit in the sleeves. How will you fix them?

Beware. There is a size chart to follow. But when you get to check out it asks your measurements. This was confusing to me. Why isn't the size enough. Well, as it turns out the measurements (though length is not among them) sets them up to say the dress was custom made and not returnable. We ordered 3 dresses with the intention of returning those that didn't work. The dresses were not like they are pictured. The rhinestones that look small in the picture are twice the size on the dress and look cheap and more for stage. The return policy is vague and doesn't spell out that you are ordering a custom made dress. When you go online to return it, the person will ask you to send pictures and then decide if you can return it. These come from China and will take 3 weeks to get to you. They will send you emails saying they are making the item (confusing since the website doesn't say they are made to order). If you simply don't like it you will own it. Hebeos is not worth the bargain.

Hi I placed an order two days ago and have not received an email as stated. I need to know the status of my order. I made several attempts to reach someone on yesterday and I've gotten no call backs or emails. Please help! Trying to find out how this process works.... first time ordering from this company.