HebeosReviews 5,183

My mom ordered a dress from this site for my little sister's birthday party. As you can see from the pictures, what they sent us does not match the style they have on their site. The dress was very poor quality! The dress was not true to size and they blamed us for ordering the "wrong size." We spent over $200 on the dress and in order to return it, they wanted to charge us $124 plus restocking fees, meaning we would have only gotten about $20 in refund. If you order from them, prepare not to be refunded because they will not take responsibility for anything.

The website was easy to use. I'm excited about receiving my purchase!

It would be wonderful if more users posted pictures of their purchases once they received them! But even so, I am looking forward to receiving my dress and seeing how it fits.

This have been a difficult experience on getting my money back

So far not so good. I need to return it and I can't get a return label sent to me.

I love the dress! My only criticism is there was no communication from Heboes - that they got my order, tailoring in progress, no info at all until it was on its way.
I actually emailed them to get the status. I did get my dress within three weeks, and it's a beautiful dress, and that's what matters! Happy wedding everyone!

Dress I purchased was nothing as portrayed and will be asking to return, I'm very disappointed

I easily ordered the dress and enjoyed the option to pay through PayPal. The dress arrived quickly in an inconspicuous plastic bag but was vacuum sealed. Once out of the package it opened up nicely and we were surprised with 7 layers of material in the skirt. The quality was on par with many of the dresses I had tried on in stores for 5x the price. I would suggest ordering a dress bag for after its arrival and taking it out of the vacuum sealed one.

I would have preferred more pictures of the dresses when choosing as it was hard to narrow it down but it looked very similar to the picture.

High quality product
Timely delivery
Easy to order

Received it and looks as it is viewed. Beautiful. Very good quality

Customer service is awful. Emails are automated responses. Dress picture and description is not what you get. Do not buy from this company.

I contacted Heboes customer service about the dress that they sent that was not made properly. They have been nothing but rude to me.

Great communication and delivery. The dress came as described with the change's requested. It needed some alterations to get the perfect fit but my daughter loved it.

Dress material was cheap looking and the flowers on it did not look like the picture at all. The dress did not fit well and did not look at all like the picture advertised.

I was scared to order from this website as I was notified that returns may be an issue. I measured myself and ordered based on their sizes. All three dresses fit me and I will
Be keeping them
All.

Items are not returnable. Colors and style did not work, but refund not allowed.

I was worried at first, but I had a great experience with Hebeos. Perfect custom fit dress, decent shipping time, and item arrived in perfect condition.

Hebeos we're fine to deal with, but the product I received, made to my measurements, was disappointing on arrival. It didn't fit well at all. The fabric, though comfortable, felt cheap. The alterations required to fix it were going to be more than the dress cost. I opted not to use it and found a better quality dress elsewhere for only $100 more.

Although the site claims that "Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences." It's visually obvious that model examples are made to look better than what is actually received. When I asked the LIVECHAT agent about the dress color PRIOR to purchase even she said the dress was "BLUSH", NOT WHITE like I received. It's VERY clear on the model the dress was made to look blush and there were no SILLY breast pads inserted on the dress. I customized my dress because I thought the top portion of the dress would look exactly like depicted and now I can't return it. It clearly was photoshopped out, or no breast padding was inserted at all on the model. A wedding day is a persons most important day and it saddens me that a company would choose that event to deliver products that are falsely advertised, just have you even more stressed out.

Took a chance ordering from company like this, dress was inexpensive but can't wear so wasted money.