Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered a dress for my sons wedding they sent me a used stained dress. Fighting to get refund angry
Fast shipping, dress not as expected. Too costly to ship back so I accepted a discount.
Would love if the app woukd show the dress in your color choice. Otherwise great!
Dress is horrible. I sent in my measurements and was unsatisfied with the dress when it came in it wasn't tailored correctly
My experience over all, I need to return it. The dress that arrived is way to large. I did give exact measurements.
Painful. They won't honor their return policy and tried to negotiate with voucher towards next purchase, which I will not do. Still waiting if they'll take return or I'm out.
Typed in lace sheath dress and found so many options was able to find exactly what I wanted
I received the dress from Hebos and I love it. Fits perfectly and I love the colour. I tried it on for the bride and she loves it too. The style suits me and the colour doesn't "wash" me out.
Hebeos was fanastic with answering emailed questions & shipped my order fast. I received the order prior to the date they promised. Now I'm excited to order the dress!
It fit like a glove and was absolutely stunning! So glad I made the decision to buy my dress here. I have recommended this site to all.my family and friends getting married.
It was fast and easy! Just wish they had a 1-800 number all communications was via email.
I was looking for a cheaper prom dress and Hebron gave me that but shopping online is tricky
Order my wedding dress with an excepted delivery date of 4 weeks. My dress was delivered to my door within 2 weeks of purchase
The service department resolution to the problem of the dress is not satisfactory. I asked to return the dress and they only offered 12% of the cost of the dress and take it to a tailor. Well that won't work since the dress is 2 sizes too small. I'm not happy to say the least.
I did order another dress but will need to have it taken in a bit but still worth it
I purchased a wedding dress and didn't like how it fit so I wanted to return it. They tell me to keep the dress and that they will send a $25 credit or take 20% off my next dress. OR I'll have to pay $40 to return the dress., I don't know why I can return it and get my money back. I will not purchase another item from this website.
My dress arrived in perfect condition and earlier than I expected.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.