business logo of Hebeos

HebeosReviews 5,175

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,851
This company does not typically respond to reviews

Instant Feedback

11,292 reviews
Arizona
1 review
0 helpful votes
Follow Teresa T.
Unfollow Teresa T.
Send Message
Share Review
Report Review

Used clothing
April 14, 2023

I ordered a dress for my sons wedding they sent me a used stained dress. Fighting to get refund angry

Date of experience: March 15, 2023
North Carolina
1 review
0 helpful votes
Follow Chanelle U.
Unfollow Chanelle U.
Send Message
Share Review
Report Review

Dress
March 15, 2023

Fast shipping, dress not as expected. Too costly to ship back so I accepted a discount.

Date of experience: March 15, 2023
District of Columbia
2 reviews
0 helpful votes
Follow Catherine J.
Unfollow Catherine J.
Send Message
Share Review
Report Review

Show the dress in color chose
March 15, 2023

Would love if the app woukd show the dress in your color choice. Otherwise great!

Date of experience: March 15, 2023
Indiana
1 review
0 helpful votes
Follow Shantel S.
Unfollow Shantel S.
Send Message
Share Review
Report Review

Dress isn't fitted correctly
April 14, 2023

Dress is horrible. I sent in my measurements and was unsatisfied with the dress when it came in it wasn't tailored correctly

Date of experience: March 15, 2023
California
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Send Message
Share Review
Report Review

My experience over all, I need to return it. The dress that arrived is way to large. I did give exact measurements.

Date of experience: March 14, 2023

I am amazed how easy this was
February 18, 2023
Previous review

I am amazed how easy this was.

Date of experience: February 18, 2023
Colorado
1 review
0 helpful votes
Follow Stephanie O.
Unfollow Stephanie O.
Send Message
Share Review
Report Review

Won't take returns
April 13, 2023

Painful. They won't honor their return policy and tried to negotiate with voucher towards next purchase, which I will not do. Still waiting if they'll take return or I'm out.

Date of experience: March 14, 2023
Kentucky
1 review
0 helpful votes
Follow Rach W.
Unfollow Rach W.
Send Message
Share Review
Report Review

Okay
March 14, 2023

Shopping was good but product was not what I expected

Date of experience: March 14, 2023
Arizona
1 review
0 helpful votes
Follow Nikki T.
Unfollow Nikki T.
Send Message
Share Review
Report Review

Satisfied
March 14, 2023

The item was a good quality and it was tailored well.

Date of experience: March 14, 2023
North Carolina
1 review
0 helpful votes
Follow Jessica V.
Unfollow Jessica V.
Send Message
Share Review
Report Review

Love this site
March 14, 2023

Typed in lace sheath dress and found so many options was able to find exactly what I wanted

Date of experience: March 14, 2023
Massachusetts
1 review
0 helpful votes
Follow Cheryl K.
Unfollow Cheryl K.
Send Message
Share Review
Report Review

Mother of the Bride dress
March 14, 2023

I received the dress from Hebos and I love it. Fits perfectly and I love the colour. I tried it on for the bride and she loves it too. The style suits me and the colour doesn't "wash" me out.

Date of experience: March 14, 2023
Maryland
3 reviews
0 helpful votes
Follow Jill U.
Unfollow Jill U.
Send Message
Share Review
Report Review

Samples arrived early!
March 14, 2023

Hebeos was fanastic with answering emailed questions & shipped my order fast. I received the order prior to the date they promised. Now I'm excited to order the dress!

Date of experience: March 14, 2023
Washington
1 review
0 helpful votes
Follow Kikilia O.
Unfollow Kikilia O.
Send Message
Share Review
Report Review

Amazing dress
March 14, 2023

It fit like a glove and was absolutely stunning! So glad I made the decision to buy my dress here. I have recommended this site to all.my family and friends getting married.

Date of experience: March 14, 2023
North Carolina
1 review
0 helpful votes
Follow Janae S.
Unfollow Janae S.
Send Message
Share Review
Report Review

Pretty
March 14, 2023

I order 2 sizes up and it's still a little tight, but other than that, it's so pretty

Date of experience: March 14, 2023
Texas
1 review
0 helpful votes
Follow Darlene J.
Unfollow Darlene J.
Send Message
Share Review
Report Review

It was fast and easy! Just wish they had a 1-800 number all communications was via email.

Date of experience: March 14, 2023
New York
2 reviews
0 helpful votes
Follow Diana U.
Unfollow Diana U.
Send Message
Share Review
Report Review

New to the site
April 12, 2023

I was looking for a cheaper prom dress and Hebron gave me that but shopping online is tricky

Date of experience: March 13, 2023
California
1 review
0 helpful votes
Follow Danielle A.
Unfollow Danielle A.
Send Message
Share Review
Report Review

Fast efficient delivery
March 13, 2023

Order my wedding dress with an excepted delivery date of 4 weeks. My dress was delivered to my door within 2 weeks of purchase

Date of experience: March 13, 2023
North Carolina
2 reviews
0 helpful votes
Follow Barbara Q.
Unfollow Barbara Q.
Send Message
Share Review
Report Review

Not happy with service department
March 13, 2023

The service department resolution to the problem of the dress is not satisfactory. I asked to return the dress and they only offered 12% of the cost of the dress and take it to a tailor. Well that won't work since the dress is 2 sizes too small. I'm not happy to say the least.

Date of experience: March 13, 2023
Tennessee
1 review
0 helpful votes
Follow Candy Y.
Unfollow Candy Y.
Send Message
Share Review
Report Review

Custom sized and still big
March 13, 2023

I did order another dress but will need to have it taken in a bit but still worth it

Date of experience: March 13, 2023
New Jersey
1 review
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Send Message
Share Review
Report Review

I purchased a wedding dress and didn't like how it fit so I wanted to return it. They tell me to keep the dress and that they will send a $25 credit or take 20% off my next dress. OR I'll have to pay $40 to return the dress., I don't know why I can return it and get my money back. I will not purchase another item from this website.

Date of experience: March 13, 2023
Georgia
1 review
0 helpful votes
Follow Fatima J.
Unfollow Fatima J.
Send Message
Share Review
Report Review

Excellent service
March 13, 2023

My dress arrived in perfect condition and earlier than I expected.

Date of experience: March 13, 2023