HebeosReviews 5,175

I ordered this prom dress for my daughter, but she broke up with her boyfriend shortly after the order was placed and has decided not to go to prom. When I tried to return the dress, I was told that a 15% restocking fee plus self-paid shipping costs would be required since I received the item that I ordered, but just don't need/want it anymore.

So I purchased a dress, size does not fit, I just want to exchange it for a smaller size, they will not exchange it. Why? I need somebody to answer me this question.
Why you will not exchange my dress that I order for a smaller size? That's stupid!

It was tighter around the slit but overall a pretty dress

The dress I got was super good quality and had very very fast shipping, I wish it fit my exact measurements but unfortunately for me my sizing isn't too consistent with your sizes, definitely not your fault tho

The sizes are too small and way off of the charts given, I even added a few to but sure there wouldn't be any issues but it was still way too small

Dress came quickly and the custom fit option made it fit perfectly!

Easy check out. I just hope the dress looks like the picture. It's for my daughter prom. Fingers crossed.

Want to return my dress but can't get a response on how to do so. Don't believe their advertising that says easy returns

You get what you pay for, but I've ordered 3 dresses from sites similar to Hebeos and they were much better quality than this. The top is made so short and wide that I wonder if they even used a human model to design it.

I find what I was looking for and ordered them and paid for them but never got my order I wouldn't order from them again now I have to start all over with very little time the wedding is in June and I'd it takes this long with out getting them there won't be any bouquets

The shipping and delivery experience was terrible, the dress was not as shown, the size is not typical for US sizes, and the return policy is the worst I've ever experienced.

It was not easy to me, be texting All the time and no answer after money is gone

Easy to navigate, it was super simple and it took no time at all

This company is amazing and the dress is even better

Fast shipping than expected. Will buy again! Dress came in 2 weeks

Easy to order, but not disclosed at the time of purchase that a full refund will not be honored. I am getting married in 5 weeks, and was hoping that one of the dresses I purchased would fit and be what I was looking for. When I recieved my dresses, I was extremely disappointed and contacted customer service right away. They insisted on pictures of why I was unhappy with my purchase. I followed all the appropriate directions on returning my purchase, to be offered 20% discount on my purchase. I will not be shopping this website ever again.

I love the fast delivery and how great they communicate with you

I wish the dress would have been the correct color that we had ordered because it was well made but wrong color.

The flowers were amazing looked just like on page slip worked perfect for dress pillow was great better than picture

There was a problem with the wrong shipping address, somehow combined the shipping & billing address together. Was able to correct it within 72 hours, due to time difference between US & UK