Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Concerned regarding business overseas. Questions answered promptly. Dress is well made. Told I could receive coupon to put 70% paid towards a better fitting dress, and am requesting this. Wedding is in July. Hope to receive this with instructions for use soon.
We received the correct dress wrong color. We are unable to send it back as we are afraid we will not receive the right color again so close to prom
I'm in love with this amazing dress, it was better than I expected, fit perfect, shipping fast, quality amazing, is just perfect
Great quality dress, good shipping time and packaging
I was very disappointed in the quality and the appearance of this dress. It's looks nothing like the picture on the website. The color is not dark navy blue either. The sewing is tacky and the material quality is awful.
Easy shopping, the dress was better than the pictures. Wish there would have been more pictures on the dress. Delivery was within the time given too.
I received my dress really quick and it looked exactly like the picture of it.I love it
The dresses were not what I thought they would be. Emailed customer service to start a return on my dresses 2 days ago and haven't received a response yet.
Very good and i love it so much it fix perfect just the top was too big but i love it
Shopping was easy. Delivery was as expected but it could have came in a box instead of a bag where the flowers get smushed and flatter during delivery
Dress is pretty. Came as pictured. Good quality runs true to size. Can't wait to wear it at my event!
I was weary about the website but once I got the dress I fell in love, the only part I didn't like was not getting notifications on my delivery or tracking number.
Need matching dresses for teen and small child. Ordered teen dress first in case it would not meet our standards. Very pleased have since ordered custom size to fit child. Very easy to work with this company. They responded to correspondence quickly.
I ordered this dress fairly early for my wedding in September 2023. I ordered just the standard size and not my actual measurements, but my body shape is weird compared to others', so I figured I would just get it and get my own alterations done. Well, this dress is not at all what I was expecting. The pink is VERY bright and I am not a fan of that for a wedding dress along with the mesh also being pink. The top is extremely boxy and uncomfortable. And there just was no shape to the dress.
Not easy to return items that don't fit. Horrible customer service.
Found this site on Facebook. Did some research on the company and liked the reviews. Looked at a lot of different dresses before choosing this one.
Everyone gets worried about ordering dresses online but these guys do it right! Fast, not expensive, good quality, and accurate to photos
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.