business logo of Hebeos

HebeosReviews 5,175

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,851
This company does not typically respond to reviews

Instant Feedback

11,292 reviews
Maryland
1 review
0 helpful votes
Follow Leslie O.
Unfollow Leslie O.
Send Message
Share Review
Report Review

Great Grear
March 22, 2023

Great shipping, beautiful dress, fits perfect, more than satisfied, would recommend to everyone

Date of experience: March 22, 2023
Colorado
1 review
0 helpful votes
Follow Sharlene C.
Unfollow Sharlene C.
Send Message
Share Review
Report Review

Bridesmaid dress
March 22, 2023

Dress def runs on the small side & looks different then picture.

Date of experience: March 22, 2023
Connecticut
1 review
0 helpful votes
Follow Susan Z.
Unfollow Susan Z.
Send Message
Share Review
Report Review

Has trouble entering my card. It took another card

Date of experience: March 22, 2023
Washington
1 review
0 helpful votes
Follow Therie I.
Unfollow Therie I.
Send Message
Share Review
Report Review

Survey
April 21, 2023

The order took about three weeks to arrive. The dress is nice, but the inside padding is too thick and the sparkles fall off. They were all over my floor when i tried the dress on.

Date of experience: March 22, 2023
Maryland
1 review
0 helpful votes
Follow Zilkofski K.
Unfollow Zilkofski K.
Send Message
Share Review
Report Review

Dress
March 22, 2023

Straight pin still in flower.went to try one and was pricked by pin am going to have another set of eyes look at it to see if there r any more

Date of experience: March 22, 2023
New York
1 review
0 helpful votes
Follow Virginia Y.
Unfollow Virginia Y.
Send Message
Share Review
Report Review

Bridesmaid dress
March 22, 2023

Beautiful dress. I loved that i was able to see the progess of my dress being made. It arrived exactly as stated.

Date of experience: March 22, 2023
Pennsylvania
1 review
0 helpful votes
Follow Victoria B.
Unfollow Victoria B.
Send Message
Share Review
Report Review

Really good
March 21, 2023

Beautiful dresses and there were a lot of different options to pick from.

Date of experience: March 21, 2023
Louisiana
1 review
0 helpful votes
Follow Miracle F.
Unfollow Miracle F.
Send Message
Share Review
Report Review

Gorgeous & Elegant
March 21, 2023

My experience has been a pleasant and beautiful experience!

Date of experience: March 21, 2023
Australia
1 review
0 helpful votes
Follow Zella H.
Unfollow Zella H.
Send Message
Share Review
Report Review

Good quality and fast shipping
March 21, 2023

The dresses are fairly good for the prices and shipping is very fast. I will purchase from this website again however the website is a bit odd to use as the screen glitches when you scroll up or down.

Date of experience: March 21, 2023
New York
1 review
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Send Message
Share Review
Report Review

Disappointed
April 20, 2023

I was very disappointed. I followed your sizing chart and when I tried it on, I was unable to zip it up at all. It's exactly what I want and was really hoping it would be perfect.I am hoping that I will be able to return it and then order the same dress in a bigger size.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
Follow Natasha K.
Unfollow Natasha K.
Send Message
Share Review
Report Review

Dress fit perfectly, I ordered a size 14 and it took about 2 weeks to come.

Date of experience: March 21, 2023
GB
1 review
0 helpful votes
Follow Georgina E.
Unfollow Georgina E.
Send Message
Share Review
Report Review

Good communication
March 21, 2023

It was very easy to buy and I even made a mistake when ordering and they were able to change it for me a week later, very good with keeping me updated about my order. Responded quickly to my emails as well

Date of experience: March 21, 2023
California
1 review
0 helpful votes
Follow Morgan H.
Unfollow Morgan H.
Send Message
Share Review
Report Review

Customer Service is unresponsive
April 20, 2023

I recommend brick and mortar shopping, on line shopping from unknown distant websites is a bad idea and the pictures don't represent the products.

Date of experience: March 21, 2023
Australia
1 review
0 helpful votes
Follow Zaria P.
Unfollow Zaria P.
Send Message
Share Review
Report Review

Colour selection
March 21, 2023

Love the variety of colours it comes in. It is worth the price given the quality of material used

Date of experience: March 21, 2023
Georgia
1 review
0 helpful votes
Follow Brittney F.
Unfollow Brittney F.
Send Message
Share Review
Report Review

Terrible
April 19, 2023

They do not accept returns. The response for a response for a return was go to a tailor. I didn't even get the correct dress I ordered.

Date of experience: March 20, 2023
Colorado
1 review
0 helpful votes
Follow Amber T.
Unfollow Amber T.
Send Message
Share Review
Report Review

Wedding dress
March 20, 2023

I did the personal measurements and it gits like a glove...i can not wait to wear it for my wedding!

Date of experience: March 20, 2023
Texas
2 reviews
0 helpful votes
Follow Bianca P.
Unfollow Bianca P.
Send Message
Share Review
Report Review

Color not as I thought
April 19, 2023

We ordered rust colored dresses but they were more burnt orange

Date of experience: March 20, 2023
Louisiana
1 review
0 helpful votes
Follow Crystal Z.
Unfollow Crystal Z.
Send Message
Share Review
Report Review

It is what we expected it to be
March 20, 2023

It is what we were looking for the color is so beautiful and very pretty.

Date of experience: March 20, 2023
Pennsylvania
1 review
0 helpful votes
Follow Caitlyn V.
Unfollow Caitlyn V.
Send Message
Share Review
Report Review

Review
March 20, 2023

Amazing, got it a day early. It's so pretty, great material. Will definitely buy again.

Date of experience: March 20, 2023
Minnesota
1 review
2 helpful votes
Follow Abby R.
Unfollow Abby R.
Send Message
Share Review
Report Review

WON'T DO RETURNS
April 19, 2023

I ordered 3 dresses and wanted to return 2 of them as they were not good for my body type. I reached out to Hebeos customer service and followed the instructions they provided and was told that since I was sent the correct items, they could not take them as a free return and there would be a 15% restocking fee and asked if I could keep them and resell them on my own. Horrible customer service!

Date of experience: March 20, 2023