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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The dress is fine just not what I'm looking for. It was a bit different then it looked in the picture.
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
Thank you for your time and support.
Submitted return request need someone to comment back so i can get return label and get dress back and get refund
To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems and return form.
In addition, because of the time difference between us, we really do not want to disturb our customers when they are having a rest.
If you have any problem of your order, you could contact us through Live Chat or send a Ticket to us.
We hope that we can have more opportunities to serve again in the future.
If you have any needs in the future, please contact us. We were, are and will always be ready to help you.
It's cute it just doesn't look the same in person.
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
Thank you for your time and support.
The dress was made of cheap material almost like paper. It looked nothing like the picture. When I tried to return the dress it cost $104 from the US which is almost as much as the dresses. They don't provide a return label and doesn't refund you for the shipping. It's not worth ordering from here.
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
And we do apologize that you are not satisfied with our items. The shipping fee is paid to the shipping company directly. Please stay assured that we do not get any profit from it. In fact we just charged the lowest shipping fee.
Thank you again for letting us know about this. Your feedback helps us get better. We are looking into this issue and make the quality better.
Please contact us if you need any further help.
Good experience, however dress did not fit. I hope the return of the dress will be a good experience also.
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize that the dress doesn't fit you well, however we make it strictly according to the measurements provided.
Please be assured we would solve the issue properly. We have sent the solutions to your email.
Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
The sales are final! They will not return your money' Very inaccurate sizing and poor quality.Please stay away
Dear customer,
Thank you for your feedback.
Please be assured that we will issue the refund once we get the return package.
Our customer service department has explained why the refund is as it is. The original shipping fee will not be refunded as the fee has been used already.
We are sorry to hear that you are not happy with the shopping experience with us. We do apologize but we have made the item according to our size chart strictly and normally speaking the situation will not happen.
Also we do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Please contact us if you need any further help.
Looking forward to hearing from you soon.
Will not refund without fee and shipping paid by me.
Dear customer,
Thank you for your feedback.
Please be assured that we will issue the refund once we get the return package.
Our customer service department has explained why the refund is as it is.
The original shipping fee will not be refunded as the fee has been used already.
The shipping fee is paid to the shipping company directly.
Please stay assured that we do not get any profit from it. In fact we just charged the lowest shipping fee.
Thank you again for letting us know about this. Your feedback helps us get better. We are looking into this issue and make the quality better.
Please contact us if you need any further help.
I like it alot I didn't had trouble with the sizing chart. The color is beautiful and I can't wait to wear it on stage.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Experience was good but the product is not. Disappointed in how it looks.
Dear,
We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed.
We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.
We are happy that we have reached an agreement and offered you a satisfactory solution.
If any questions in future, please let us know and we will try our best to help you.
The dress came in looking very cheap for the $150 it was... you can get nicer dresses for that price at Dillards...and when I tried to leave a review, they kept deleting it and would not allow a refund. I got Paypal involved and Paypal helped me get some of my money back, but its NOT worth it. Buyer beware!
Dear customer.
We are sorry to bring you the unhappy shopping experience. Please rest assure that we will continually improve our product and service.
Please be assured that we will issue the refund once we get the return package.
Our customer service department has explained why the refund is as it is.
The original shipping fee will not be refunded as the fee has been used already.After checked the problem you mentioned.
We have initiated the refund for you and sent you an confirmation email after issued the refund.
Please remember to check your email box. If you there is any problem with your order. Please do not hesitate to contact us.
Thank you for your time and effort.
I am having issues trying to return this dress. Now they want me to take a picture of the dress before they will let me know if I can return it. It is still in the plastic bag. Soon as we opened the package, it was a No.
Dear
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed.
If you have further problems, please feel free to let us know. We are always at your service
Have a nice day.
I place a order a month ago I ordered 3 dresses they only sent me one never send the other 2 worst company ever now I gotta spend more money on different websites to order the wedding dresses which the wedding is in a week I'm so pissed and disappointed with Hebeos
Dear,
We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed.
We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.
We are happy that we have reached an agreement and offered you a satisfactory solution. If any questions in future, please let us know and we will try our best to help you.
I ordered a MOTB dress from Hebeos. It was a pretty dress, but not ideal. When I looked into returning it a few days later, I found that:
- you only have 12 hours to contact them about a return after receipt of the dress. Hours, not days! Unbelievable.
- to ship it back to Hebeos, in China, I would have to pay $121. More than the dress cost!
Dear customer,
Thank you for your feedback.
We do apologize that you are not satisfied with our items. The shipping fee is paid to the shipping company directly. Please stay assured that we do not get any profit from it. In fact we just charged the lowest shipping fee.
Thank you again for letting us know about this. Your feedback helps us get better. We are looking into this issue and make the quality better.
Please contact us if you need any further help.
I purchased 800.00 worth of dresses and none of them fit. Color ivory looks white. Bridesmade dress not sewn right. All dresses run really small. I tried to do a return and they denied it. Stay away from this site. They are scammers.
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize but we have made the item according to our size chart strictly and normally speaking the situation will not happen.
Also we do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.
The experience was very good. Very good variety of dresses
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
Great service. Quality products. Fast delivery. Exactly as pictured and described. Love it. Will be purchasing mor.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Just wish had better views of items from all angles. Other than that, all was great.
It was great. Every question i sent by email was answered very fast. The product itself is beautiful
I was very please with the quality and size. It fits perfectly
Shopping for an unconventional res dress ro be married in. Found a lovely one on Hebeos.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured we would solve the issue properly. We have sent the solutions to your email.
Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.