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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to complete order and timely shipping. Need better contact information
My experience was good. Communication was on point and the shipping was fast for custom dresses. I should have added extra inches in questionable areas.
My dress was too small and they refused to take it back. They just wanted to give me a 70% coupon for the "value " of my dress
It doesn't allow you to see all the color options as a dresses.
Refusal to let me return and exchange or refund! Saying based on my measurements, the dress should fit well! It does not! It zips just past my waist but no further and the breast pads are WAY too high!
This was actually my first time purchasing a dress from Hebeos so I'm truly satisfied!
Purchased a dress, when I received it, it was bad quality and the top was an awkward shape. The vendor gave me a hard time about returning even though the dress hadn't been tailored. They ultimately agreed to an 85% refund but I had to pay for shipping. The cheapest shipping to China I found cost $85. I'm now stuck with a dress I'll never use because it wasn't worth it to return.
THE DRESS LOOKS UNPROFESSIONAL. RETURN POLICY IS HORRIBLE.
WHY ARE BUSINESSES ALLOWED TO DO BUSINESS.
My lining was longer than the lace all around the front of the dress and I was not happy with the overall dress!
I will know once I receive my dress!
Dress came.quickly and was such a great quality.Would highly recommend!
I was really skeptical ordering a dress online without my daughter being able to try it on first. She was actually the one who found the website and pushed for me to buy her a prom dress online this year! She has a big bust and that always presents a challenge for her. But I was pleasantly surprised when she tried it on and it fit beautifully! She loves it! And it came a little earlier than anticipated, so that's always a plus! Thank you so much! The price was reasonable and the selection was nice.
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Horrible experience, my daughter dress didn't fit even though we went up a size, the cut was off at the front, rhinestones falling and breast cup was way too small. The sizing chart was closed followed in the order. No we left with our dress and having issue getting our full refund. And the customer keep going back and forth to issuing the refund. I am never ordering from the online retailer again.
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
It was very quick and easy to navigate the sight. Product is great
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
The dresses are all so beautiful it was super hard to pick one. I found my dream dress I'm so excited
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
So many beautiful dresses to choose from. Found the one I love and was an easy process.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
I am angry, the dress is not like the picture, not same color, not same model
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.
Color was accurate.
Shipment was on time.
Quality was good.
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
Thank you for your time and support.
I need to return my order and can not figure out how to. I have email twice and no response. I am very worried at this point I will not get this return done and I will loose money. Of course there is no one to call to talk to, it's all email. I will order from here again.
To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems and return form.
In addition, because of the time difference between us, we really do not want to disturb our customers when they are having a rest.
If you have any problem of your order, you could contact us through Live Chat or send a Ticket to us.
We hope that we can have more opportunities to serve again in the future.
If you have any needs in the future, please contact us. We were, are and will always be ready to help you.
We had a very good experience shopping with Hebeos. The website was easy to navigate and shipping time was reasonable.
Hello,thank you for taking the time to share your experience.
We are so happy to hear you were able to find a dress you love.
We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.
Have a wonderful day!
Don't order from these people. Colors don't match product image. Fit is not as shown or described. Overall appearance very cheap and when asked to return for refund they offered 13% refund. Let's see, approx $20? No thank you.
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!