Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I have been waiting for a return label and instruction for weeks.
The dress we received is nothing like the picture. No glitter no satin and no bright red. Looks like a curtain heavy, dull and some weird bunching in the waist and flower pattern.
Seamless process. Easy. Fast. Thank you and appreciated
This dress fits really well and will only need minor alterations. Very good quality for the price. I'm excited to wear it on my daughters wedding day this summer!
Product sucks not the dress pictured. Torso is super long, has weird added ruched fabric at what is supposed to be the hip area but it's barely tacked on. Definitely not worth the price
Never heard nor received and communication, update or feedback from this company until I emailed requesting status. Them emails were nonstop and dressed delivered within three days.
Dress was everything my daughter had hoped for, and more. The quality is nice, thick material, and the fit was perfect! Will definitely be shopping here again for future events!
The overall experience was perfect but the returning policy was awful
The dress was beautiful the train was just so long
This was a pleasureable experience. I'm very excited and looking forward to receiving my dress. However the shape and color wasn't for me.
Shopping on Hebeos was easy with being able to choose color, shape, flow of your dress. The size guide and video was very helpful or I would have gotten the wrong size. Once I officially ordered my dress the emails and tracking was very easy and helpfull and my dress was delivered early!
Beautiful dresses for great prices… if you are planning to keep them. I ordered 3 dresses for my school's prom and was planning to return two. When I tried to return them the company replied to my email with bs excuses about all of the expenses and fees I'd have to pay just to return them- it was more cost efficient to just sell them to a consignment store.
Was quick and fast, however didn't get many updates and kept checking it on the website
Anything was possible. But my daughter does lime it on her. I need to return it.
Smooth process and representatives replied back to my questions very quickly.
From beginning to end they did very well with communication. I just wish they had a customer service number instead of waiting around for an email. Once I told them I'd need my dress back by a certain day they expedited it and I received it as promised. Good job guys
Dresses didn't fit as measurements noted online. I've been trying to get return form. Having a hard time. I'm now getting frustrated. I should be able to return the dresses (same size) that did not fit correctly per online measures. I keep asking and I keep getting questions. Pls send me retune form asap!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.