HebeosReviews 5,174

Absolutely stunning! Cannot wait to wear this for my big day!

I recently had a terrible experience with Hebeos. I had ordered a beautiful dusty pink bridesmaid dress for my friend's wedding, but to my dismay, I received a neon pink dress instead. I was extremely disappointed with the mistake and immediately contacted the website's customer service to rectify the situation.

To my surprise, the customer service representative was unhelpful and unsympathetic towards my situation. Not only did they refuse to offer me a refund, but they also insisted that I donate the dress to a charity instead. I was appalled by their lack of responsibility and disregard for my needs as a customer.

The dress was clearly not what I had ordered, and I had no use for a neon pink dress. It was a huge inconvenience and added unnecessary stress to my already busy schedule. The fact that the website refused to take any responsibility for their mistake only made matters worse.

As a customer, I feel that it is important for companies to take responsibility for their mistakes and provide a satisfactory solution to their customers. Unfortunately, this website failed to do so, and I would caution others against purchasing from them in the future.

In summary, my experience with this website was extremely disappointing. Not only did they send the wrong dress, but they refused to provide a refund and insisted on me donating the dress. I would not recommend this website to anyone, and I suggest that others look elsewhere for their dress needs.

The order process was easy, but the dress is not gold it's yellow

Excellent service and product. True to size and looks and the price was affordable. Would definitely order from them again in the future
And recommend to others

Their website clearly has 14 day return policy and all i was offered was 70 % off next purchase. What a sham. People come in different shapes and sizes and on occasion like this a product may need to be exchanged for a bigger or smaller size. If i cant get my order exchanged will be reaching out to Better Business Bureau.

I asked some questions about the dress and the person gave me answers quite fast

Super Fast shipping! Dress just entirely too big for me.

It was as expected, 2 swatches in the fabric i asked for

I was not able to get a return address for the items i ordered even though the return policy states that you are able to return for all money back. The customer support email stoped answering me after they refused to let me return the items.

Good experience, i ordered they sent my package in a timely manner, online purchasing was great.

I was very satisfied with the shopping process, order and shipping updates, as well as the quality and accuracy of the dress I received.

The service was good and i received the dress in a timely manor

It was nice but had lots of faults that I now need my tailor to fix.

You can not return and it is frustrating! Terrible customer service

I returned
Item came inside out with lipstick stain on it
Having trouble getting them to send me return label

Decent dress prices, but please be prepared to receive something different than what you expect. Sometimes it works out, sometimes it doesn't. Either way, make sure you are either okay with the return/reorder process or have a backup option ready.

Also: HAVE A SEAMSTRESS ON YOUR SPEEDDIAL
These dresses will likely need alterations of some sort. Even if it's just a hem.

Dress pictures are what you receive. Great quality.

Dress arrives quicker than expected the smell was also great

The gown we ordered for my daughter's prom arrived a week earlier than the site said. The dress fit perfect and will require no alterations. The gown is absolutely stunning. The photo on the web page doesn't do the gown it's true justice. My daughter is going to turn heads at the prom in this gorgeous dress. Very impressed with the quality of the gown, the pricing, and the quick delivery.

I have been waiting for a return label and instruction for weeks.