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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I asked for a refund and stop shipping on the items but I was informed by the company that the dress is already being Taylor and that if I didn't cancel it would be a fee I still haven't received the dress or the refund
I ordered 3 dresses from this company with the intent on wearing them fir an upcoming vacation in May. The dresses arrived on time but was not at all was appeared in the photo. In addition, the fit was very off as this apparently is manufactured in China.When trying to return the items, I was advised the cost is too expensive and it would be better to get tailored locally or donate. Not sure who pays $500 on items to donate but I surely did not. Please be aware that what you see nicely in the photo is not what you will get.
Good customer service fast delivery
I recommend this
Ordering was easy, shopping was faster than estimated.
The quality felt a little cheap but it will definitely do the job. It was easy to navigate the website. It didn't quite look like the picture
I used the sizing guide and ordered a size down and the dress was still too big in every place return policy is very challenging
Dear,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the dress did not meet your expectations. Normally, our dresses are made strictly according to the size chart.
However, you told us your dress is still too big. We attach great importance to this problem and have sent you an email to learn more about the situation.
Thank you for your understanding and have a nice day.
I purchased a dress that is cut way small after going up two dress sizes and dress still did not fit. Reached out in three (3) different occasions requesting to return the dress for a larger size and still no guidance or return information has been provided. Horrible experience. Now asking for my money back and still no response. Material of dress is very cheap for all of the money I paid.
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Looking forward to your reply soon.
The dress arrived sooner than we expected but never received any notice that it was shipped.
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
Thank you for your time and support.
I have been trying to connect with someone to do a return for over 24 hours and cannot connect
To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems and return form. In addition, because of the time difference between us, we really do not want to disturb our customers when they are having a rest.
If you have any problem of your order, you could contact us through Live Chat or send a Ticket to us.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future, please contact us. We were, are and will always be ready to help you.
This is the third time I have ordered from Hebeos and have been very pleased with the dresses I have ordered for my daughter.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
The dress came to me way to big and had to be taken in 2 inches on each side of the chest area. I had sent my exact measurements taken by a seamstress to them for a custom fit. That is not what I received.
Dear,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the dress did not meet your expectations. Normally, our dresses are made strictly according to the size chart. However, you told us your dress is still too big. We attach great importance to this problem and have sent you an email to learn more about the situation.
Thank you for your understanding and have a nice day.
I ordered the dress for prom and it was beautiful and exactly what I wanted. The fabric was high quality.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
I am getting married in October and am looking for a simple but beautiful gown. I am on a tight budget. Loved the dress I saw online but also liked I could return it. When I got the dress I was disappointed bc It didnt quite look like the dress in the pic and honestly just didnt fit. Was too tight to zip but the top was huge. In order to return you have to send pics. What happened to just not liking it. No one has gotten back to me about how to return just that they can give me 20% back. I do not want to wear this dress for my wedding and now I dont have enough funds to buy another one.
I ordered an ivory dress but was sent a white/white dress. Customer service stated the camera and monitor resolution can affect colors but the dress is white. Even after sending pictures of the dress up against a white wall and ivory wall.m, there is mistaking the dress is WHITE.
AGAIN! Received this dress in wrong color!
Been asking for refund slip or exchange this dress in black!
I ordered a dresss from Hebeos for a wedding, they say it was delivered but I never received it! Post office says it was delivered but I did not receive it! I guess I'm out the $132.00, I will never order from this site again!
Shein dresses are way better than this site! I paid $200 for a dress that looked nothing like the picture! It does not even look good! Its like if a 5 year old made the dress
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.
It was a great experience. I was hesitant to buy this dress but I'm so glad I did.
Hello,thank you for taking the time to share your experience.
We are so happy to hear you were able to find a dress you love.
We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.
Have a wonderful day!
The dress was purchased a size above my measurements. I am trying to return and get a refund. I am just getting the run around.
Thank you for sharing your shopping experience with us!
We want to give you our most sincere apologies for not meeting your expectations while shopping.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards
When I ordered the dress the next day I received an email saying my dress was being tailored for about 10-12 days it took a little longer which I was expecting. The dress arrived within the estimated time.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.