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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was extremely impressed with the flower girl dress. It was well made and the detail was just beautiful...
Still haven't received my dress. USPS nor Hebeos can locate the package.
Make sure u measure urself exactly before buying and pay the extra amount to have it tailored directly to ur size. The sizes run small. U can not get a response to return if needed.
Easy and fast thank you
Easy and fast thank you
Easy and fast thank you
As soon as I received the dress I tried it on and sadly it was too big in the bust and waist area, and had to get it altered.
My daughter wanted a Gold dress for prom. It came looking rose gold. She had to buy another dress. I will be returning.
From ordering to receiving was just over 3 weeks. The dress was more spectacular than I could have ever imagined. The detail on this dress does not disappoint. The fact that I paid just over $200 for this dress blows my mind. Buying from this place was the best decision I ever made.
Fairly simple ordering, sizing is perfect.
Dress is gorgeous!
I can't believe how well made these dresses are. The fabric alone would be nearly impossible to purchase at these prices. Absolutely stunning
It was good my dress fits nice they are true to size just wish I had the option to expedite delivery
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I received something I didn't like the return process has not been easy, still haven't been able to return it
Dear customer,
Hope you have a nice day.
We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured we would solve the issue properly. We have sent the solutions to your email.
Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dress came in on time with a perfect fit. We were pleasantly surprised! Our experience was better than expected. Thank you Hebeos.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Asked for a return and they are asking for me to take a photo of myself in a dress that doesn't fit and give them my measurents
I have been requesting a return label for three days. No one will respond. This is not god customer service. I was planning on using them ofte.
Horrible return service! They pretty much take $ from people. Wanting to charge ridiculous fees ontop of paying for return shipping!
Ordered a dress in mid-March, site says 10-14 days to make standard (no special sizing) dress. Dress is still being tailored. Sent 3 emails asking for status update/questioning delays - NO RESPONSE!
Prom is now less than 4 weeks away - after reading all the negative reviews, I should not have ordered from this site!
I'm worried that the dress won't arrive on time and will be less that expected but it will cost too much to return. What a waste of money!
I asked for a refund and stop shipping on the items but I was informed by the company that the dress is already being Taylor and that if I didn't cancel it would be a fee I still haven't received the dress or the refund
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!