Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The dress is pink(satin) not dusty rose color. They lie, disappointing!
Are you sure to follow their size chart exactly. Go by the measurements and not by the size you usually take.
Great Experience! I will always continue to order my dresses here from now on.
Dress was very cheap. Did not like the material and size was so off
I took the chance in ordering from here as the dress I ordered was exactly what I was looking for and in store it didn't meet my price range. My dress came in two weeks and it was absolutely perfect I cannot wait to wear it on my big day!
This was the only place I could find that could make a dress with custom sizing. We ordered it in navy blue and it turned out beautifully with only minimal alterations required because we purposely ordered it a little bigger than needed to be cautious. My daughter is wearing it for prom. The dress arrived 10 days earlier than projected! The dress is great quality. Lots of layers of good quality fabric! Much better than I was expecting since this was my first time ordering a customer sized dress online.
I cannot rate the product as it never came. I am still waiting on someone from the company to reach out to me.
I have looked multiple times on this site and I finally picked my wedding dress. I was so excited but when I got it, it's yellow. Like pee stained yellow. Not at all like the photo. So I asked for a return. They said thanks but that is so it will match your skin. IM NOT YELLOW. The fabric is so thick you can't even see my skin. I can't wear this. Also no refund.
The service is reliable and safe, love the dress. Shipping was fast. 100% recommended
If I could give a negative zero I would I ordered a US10 which is my size this dress is to big it looks ridiculous on me nothing like the picture I asked for a refund and I get referred to there return policy that states they don't issue refunds for size issues! Really WORST CUSTOMER SERVICE EXPERIENCE EVER
Beautiful materials, but improper sizing. They will not allow a return and they have been putting the problem back on me at my expense.
A breeze at checkout everytime. Satisfied customer
It's my fist time buying and I plan to buy in the utter future for my senior prom everything came as shown in the photo.
I did not receive my dress I'm still waiting for delivery
They do not honor the return policy for stock sizes. Do not waste your time and money with this company.
Paid expedited shipping for a dress I still haven't received. My nieces wedding is in one week and I have no dress!
My daughter loves the dress it fits perfect thanks
Quick and easy. A very pleasant experience. Was nervous about ordering online but they came thru with no issues. Very fast turnaround
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.