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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,292 reviews
Illinois
1 review
0 helpful votes
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Wrong color, wrong dress!
May 16, 2023

The dress is pink(satin) not dusty rose color. They lie, disappointing!

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Be careful with sizing
April 15, 2023

Are you sure to follow their size chart exactly. Go by the measurements and not by the size you usually take.

Date of experience: April 15, 2023
Virginia
1 review
0 helpful votes
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Great Experience!
April 15, 2023

Great Experience! I will always continue to order my dresses here from now on.

Date of experience: April 15, 2023
California
1 review
0 helpful votes
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Not like the picture
May 15, 2023

Dress was very cheap. Did not like the material and size was so off

Date of experience: April 15, 2023
Canada
1 review
0 helpful votes
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My experience was great!
April 15, 2023

I took the chance in ordering from here as the dress I ordered was exactly what I was looking for and in store it didn't meet my price range. My dress came in two weeks and it was absolutely perfect I cannot wait to wear it on my big day!

Date of experience: April 15, 2023
Minnesota
1 review
0 helpful votes
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Custom sizing worked great!
April 15, 2023

This was the only place I could find that could make a dress with custom sizing. We ordered it in navy blue and it turned out beautifully with only minimal alterations required because we purposely ordered it a little bigger than needed to be cautious. My daughter is wearing it for prom. The dress arrived 10 days earlier than projected! The dress is great quality. Lots of layers of good quality fabric! Much better than I was expecting since this was my first time ordering a customer sized dress online.

Date of experience: April 15, 2023
Alabama
1 review
0 helpful votes
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I cannot rate the product as it never came. I am still waiting on someone from the company to reach out to me.

Date of experience: April 15, 2023
North Carolina
1 review
1 helpful vote
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HORRIBLE EXPERIENCE, STAY AWAY!
May 14, 2023

I have looked multiple times on this site and I finally picked my wedding dress. I was so excited but when I got it, it's yellow. Like pee stained yellow. Not at all like the photo. So I asked for a return. They said thanks but that is so it will match your skin. IM NOT YELLOW. The fabric is so thick you can't even see my skin. I can't wear this. Also no refund.

Date of experience: April 14, 2023
Ohio
1 review
0 helpful votes
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Beautiful dress
April 14, 2023

The service is reliable and safe, love the dress. Shipping was fast. 100% recommended

Date of experience: April 14, 2023
New York
1 review
0 helpful votes
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Don't waste your money!
May 14, 2023

If I could give a negative zero I would I ordered a US10 which is my size this dress is to big it looks ridiculous on me nothing like the picture I asked for a refund and I get referred to there return policy that states they don't issue refunds for size issues! Really WORST CUSTOMER SERVICE EXPERIENCE EVER

Date of experience: April 14, 2023
Massachusetts
1 review
0 helpful votes
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Beautiful materials, but improper sizing. They will not allow a return and they have been putting the problem back on me at my expense.

Date of experience: April 14, 2023
Oregon
1 review
0 helpful votes
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Blah
May 14, 2023

See previous comments on overall shopping experience.

Date of experience: April 14, 2023
South Dakota
1 review
0 helpful votes
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Meh
May 14, 2023

Shipping was great. Kept informed but disappointed in the products

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
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Never Disappoints
April 14, 2023

A breeze at checkout everytime. Satisfied customer

Date of experience: April 14, 2023
South Carolina
1 review
0 helpful votes
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Prom dress
April 14, 2023

It's my fist time buying and I plan to buy in the utter future for my senior prom everything came as shown in the photo.

Date of experience: April 14, 2023
Pennsylvania
1 review
0 helpful votes
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Didn't receive dress
May 14, 2023

I did not receive my dress I'm still waiting for delivery

Date of experience: April 14, 2023
Georgia
1 review
0 helpful votes
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Unsatisfied
May 14, 2023

They do not honor the return policy for stock sizes. Do not waste your time and money with this company.

Date of experience: April 14, 2023
Texas
1 review
0 helpful votes
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Never received
May 13, 2023

Paid expedited shipping for a dress I still haven't received. My nieces wedding is in one week and I have no dress!

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Prom season
April 13, 2023

My daughter loves the dress it fits perfect thanks

Date of experience: April 13, 2023
District of Columbia
1 review
0 helpful votes
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Excellent company
April 13, 2023

Quick and easy. A very pleasant experience. Was nervous about ordering online but they came thru with no issues. Very fast turnaround

Date of experience: April 13, 2023