HebeosReviews 5,172

Easy to order pretty quick delivery. Still waiting back to find out how to return the dress we decided against. So far bo response from company.

The only problem I have is the different discounts which could be better explained.
The shipping of the gown could be place in a box instead wrap up in a ball. I unpacked the gown and it was rolled up in a ball which it was so wrinkle up. It was very hard to iron it out.

The default size option fit me perfectly, and the dress looks very nice.

I cannot connect with customer service to return dresses. The one was supposed to be lavender, but it's pinkish, purple. The other the emblem is not positioned where it was on the model in the photo.
Customer service has yet to sent me a customer order return form.
Poor quality dresses and complete rip-off.

We never even received the dress. Her prom is Friday i am so mad. No one will even email me back

No communication, the dress was suppose to be delivered by now and it's not even made yet! I keep reaching out and nobody will contact me- except an email that asked if I received the dress- NO, in fact when I look up the order number it says it's not even made yet so why would you email asking if I received it yet?!?!?

Order this wedding dress and when I tried it on the sheer material on the shoulders seams looked TERRIBLE! The dress is supposed to look off the shoulders but you not only can very visibly see the sheer material but the seams on the shoulders are ugly! Customer service will not give me a refund for this terribly made dress and won't provide a shipping label to send back a defective dress that I cannot wear!

Bought 3 dresses for an upcoming wedding - the other 2 sites did not require photos for a return. RIDICULOUS

Great! They are beautiful and can't wait for the girls to wear them this October!

Only problem I had was I paid for expedited shipping and didn't receive in the time window.

Your return policy is horrific. I am eating the cost of the dress. You have made it extremely difficult to return it.

Easy to order. Received quickly, and just as advertised.!

Ordered this dress for bridesmaids for a beach wedding. Perfect fit. Well made. Very satisfied.

So the dress doesn't fit my daughter I'm trying to return it I've emailed 5 times with no response

Everything was pretty straight forward, I looked at lots of reviews and stuff to make sure I got the correct dress and I did.

Site was easy to order from. Sizing is good and true.

The dress was awful and very cheap feeling and looking. They were initially responsive to my return request, but when I asked for the return address after they agreed I can return it minus a fee, they haven't responded in 3 days.

My order came quickly however I have emailed customer service and have not heard back as the zipper will not close past the waist.

Dress was not as expected and too small. Took over two weeks of going back and forth with customer service as they were trying to avoid a return. They finally told me I could not return which is very poor customer service and will not be buying or referring anyone to this site. Buyer beware.