HebeosReviews 5,172

The tracking was decent, it took me to a random sight that I had no idea how to work and my dress wasn't the exact color I ordered

I ordered the dress my exact size and it was too big.

I absolutely love the dress, color wise it's a bit brighter than expected but that's fine. All i have to do now is get it altered

Product fit perfectly and arrived a week ahead of schedule

Easy to shop with a variety to choose from with different colors, styles, and sizes.

I am an independent secret shopper and placed an order for a dress, which I received, but wanted to return, and like many other complaints, they will not refund your money, claim too much to ship? $159 to ship a dress, please use other reputable sites, or buy local
See their response below
Dear customer,

We apologize for any inconvenience caused and appreciate your patience.
While we are currently unable to offer an exchange/return service, we would like to offer you an alternative solution.

We suggest that you keep the product and we will provide you with a special coupon valued at 100% of the item's value.
This coupon can be used towards a future order or towards purchasing another item on our site. This will save you time and money spent on the return process.
We will create the coupon code for you once we receive your confirmation.

Thank you for your understanding and cooperation in this matter.
If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Kimi

I absolutely love the dress. The quality, size, length is perfect! The shipping to delivery process didn't take long at all! Would definitely order again.

I want the dress I paid for and the charge to expedite my order and no one is helping me get my dress and the wedding is May 1 in Italy and now I don't have a dress will you give me my dress

I was able to find a good dress with a good discount. Hebeos informed me well on the status of my dress. The shipping was very fast.

Does take time to received the dress under 2 weeks

Very bad customer service and dishonest with their return policy.

I already gave my experience, and it was horrible.

I ordered my daughters prom dress from HEBEOS on 3/26/23. I have yet to receive it. I received an email from Sitejabber on 4/14/23 asking for review of product and delivery. It is now 4/19/23, I have emailed HEBEOS twice and received ZERO response. According to my order tracking, it is still in "tailoring". At this rate, my daughter won't have her dress for prom. Awesome for her senior year (insert sarcasm).

The dress is too small. Would like to return it and get a bigger size. I do like the material and color. Can you give instructions on returns

Never received dress or any updates on potential arrival. Sent an email response requesting someone contact me and still waiting on that as well.

All items received and just like the pictures
A bit disappointed that it came in bubble wrap in a bag with having a bridal bouquet in thought, thought it would have come in a box but otherwise, perfect! Thank you

Love this website. Would def recommend. My dress looks and feels amazing!

The dress fits to her measurements, the back was different than what I thought the picture depicted. I ordered it to her measurements, so I didn't have to find a tailor to alter the dress. However, there I hawks were missing on the dress when it arrived so now I have to find somebody to fix it, but for the price the gown is pretty and fits nicely

Shipped just as we were told. Dress is gorgeous and shipped perfectly. True to size also.

My daughter is so sad that these prom dresses never came. I will dispute with my card company if a refund is not processed promptly.