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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

Instant Feedback

11,291 reviews
Minnesota
1 review
0 helpful votes
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Return
May 27, 2023

I received the dress, however, it did not work, so I will be returning it

Date of experience: April 27, 2023
Minnesota
1 review
0 helpful votes
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Terrible dress
May 27, 2023

Bad quality bad material not worth the price and took awhile to ship.

Date of experience: April 27, 2023
Virginia
1 review
0 helpful votes
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Easy to use site
April 27, 2023

The site navigation was easy and the product is high quality. The only improvements I see possible would be to be able to see the color choices on the dress and a little more feedback after the order was placed. Progress reports, etc

Date of experience: April 27, 2023
Maryland
1 review
0 helpful votes
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Not satisfied
May 27, 2023

The return policy is not clear, they pick and choose when they want to help despite the very vague return policy online. They will cause foreign transactions fees. Shipping is extremely expensive and customer service is not helpful. I would choose a US based, more trustworthy company for your special occasion

Date of experience: April 27, 2023
Wisconsin
1 review
0 helpful votes
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Horrible return process. Basically a waste of money.

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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You want to buy here!
April 27, 2023

Fast excellent service. My dress is absolutely gorgeous high quality workmanship. Looking forward to the big day and couldn't be happier.

Date of experience: April 27, 2023
Florida
1 review
0 helpful votes
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Fraud Fraud! Run
May 26, 2023

A complete Fraud! Run awayyyy! All they care about is collecting money and giving promises they can't make.
They sent me a dress wrong color and size is so big I tried to change it but they refused to return it and suggested I buy another one with discount so I did because I am tight in time based on their confirmation for arrival time and ability to do it on time.
After many many trials to reach someone at the end they said oh we can't make it on time making me spend over 200$ for nothing and end up running around trying to figure something out for my girl.
Tried to reach them in all ways but I couldn't
Very unprofessional.
If I can give zero I would have done it

Date of experience: April 26, 2023
Puerto Rico
1 review
0 helpful votes
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Poor fabric quality
May 26, 2023

Very poor fabric quality and when I wrote to ask for a return, they just told me if I kept the item they gave me a 10% discount of the item.

Date of experience: April 26, 2023
New York
1 review
0 helpful votes
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So so
May 26, 2023

I ordered 2 dresses in a standard size 18 for my son's wedding. One dress does not look good on me and I wish to return but now I b have to apparently jump through hoops to do so eventhough I am responsible for return shipping fees.

Date of experience: April 26, 2023
Oregon
1 review
0 helpful votes
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Do not recommend this business
May 26, 2023

Terrible return policy and money down the drain for a dress that doesn't fit.

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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Poor customer service
May 26, 2023

Not being able to return or exchange items that dont fit as expected is the main reason I would not shop here again.

Date of experience: April 26, 2023
Pennsylvania
1 review
0 helpful votes
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Prom dress
April 26, 2023

Shipping was slow but overall I love Hebeos. Amazing dress and absolutely loved the color and texture

Date of experience: April 26, 2023
Georgia
1 review
0 helpful votes
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Poorly Made
May 26, 2023

Horrible dress, nothing was right about it.
Too much gathering in the waste, buttons falling off incorrect cup size.

Date of experience: April 26, 2023
GB
1 review
0 helpful votes
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Disappointed
May 26, 2023

Dress arrived and unfortunately isn't what I had expected. Doesn't match with the picture on website. Waistline much higher than in the picture changing the overall appearance of the dress and the way it sits and flows when on

Date of experience: April 26, 2023
New York
1 review
0 helpful votes
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Lo recomiendo
April 25, 2023

Es el mejor lugar donde puedes encontrar lo que buscas

Date of experience: April 25, 2023
HEBEOS S. — Hebeos Rep
over a year old

Gracias por sus elogios.
Su afirmación es nuestro mayor estímulo y trabajaremos para mejorar nuestro servicio y calidad.
También estamos muy agradecidos por sus comentarios honestos sobre su experiencia.
Espero que podamos servirle de nuevo en el futuro y convertirle en un cliente más feliz.

Michigan
1 review
0 helpful votes
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Good
April 25, 2023

Arrived 6 days earlier than I expected just didn't fit great. Straps were too tight and waist was too big. The dress was very pretty and good quality though.

Date of experience: April 25, 2023
HEBEOS S. — Hebeos Rep
over a year old

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.

We also appreciate your honest feedback about your experience.

Hope we can serve you again in the future and make you a happier customer.

Texas
1 review
0 helpful votes
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Silver Anniversary Dress
April 25, 2023

Great customer service, updated messages on the status of the making of my dress

Date of experience: April 25, 2023
HEBEOS S. — Hebeos Rep
over a year old

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.

We also appreciate your honest feedback about your experience.

Hope we can serve you again in the future and make you a happier customer.

Massachusetts
1 review
0 helpful votes
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Meh
April 25, 2023

Didn't look like the picture custom sizing didn't exactly work

Date of experience: April 25, 2023
HEBEOS S. — Hebeos Rep
over a year old

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us.

We do apologize but we have made the item according to our size chart strictly and normally speaking the situation will not happen.

If you have any further question, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

Ohio
1 review
0 helpful votes
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I have contacted the company several times and still have not received any type of communication. Not happy, the dress will not be here in time for the event.

Date of experience: April 25, 2023
Illinois
2 reviews
0 helpful votes
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Nice
April 25, 2023

Fits right, ordered by the measurements table. Looks like the pic

Date of experience: April 25, 2023