Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Bad quality bad material not worth the price and took awhile to ship.
The site navigation was easy and the product is high quality. The only improvements I see possible would be to be able to see the color choices on the dress and a little more feedback after the order was placed. Progress reports, etc
The return policy is not clear, they pick and choose when they want to help despite the very vague return policy online. They will cause foreign transactions fees. Shipping is extremely expensive and customer service is not helpful. I would choose a US based, more trustworthy company for your special occasion
Horrible return process. Basically a waste of money.
Fast excellent service. My dress is absolutely gorgeous high quality workmanship. Looking forward to the big day and couldn't be happier.
A complete Fraud! Run awayyyy! All they care about is collecting money and giving promises they can't make.
They sent me a dress wrong color and size is so big I tried to change it but they refused to return it and suggested I buy another one with discount so I did because I am tight in time based on their confirmation for arrival time and ability to do it on time.
After many many trials to reach someone at the end they said oh we can't make it on time making me spend over 200$ for nothing and end up running around trying to figure something out for my girl.
Tried to reach them in all ways but I couldn't
Very unprofessional.
If I can give zero I would have done it
Very poor fabric quality and when I wrote to ask for a return, they just told me if I kept the item they gave me a 10% discount of the item.
I ordered 2 dresses in a standard size 18 for my son's wedding. One dress does not look good on me and I wish to return but now I b have to apparently jump through hoops to do so eventhough I am responsible for return shipping fees.
Terrible return policy and money down the drain for a dress that doesn't fit.
Not being able to return or exchange items that dont fit as expected is the main reason I would not shop here again.
Shipping was slow but overall I love Hebeos. Amazing dress and absolutely loved the color and texture
Horrible dress, nothing was right about it.
Too much gathering in the waste, buttons falling off incorrect cup size.
Dress arrived and unfortunately isn't what I had expected. Doesn't match with the picture on website. Waistline much higher than in the picture changing the overall appearance of the dress and the way it sits and flows when on
Es el mejor lugar donde puedes encontrar lo que buscas
Arrived 6 days earlier than I expected just didn't fit great. Straps were too tight and waist was too big. The dress was very pretty and good quality though.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Great customer service, updated messages on the status of the making of my dress
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Didn't look like the picture custom sizing didn't exactly work
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize but we have made the item according to our size chart strictly and normally speaking the situation will not happen.
If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I have contacted the company several times and still have not received any type of communication. Not happy, the dress will not be here in time for the event.
Fits right, ordered by the measurements table. Looks like the pic
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Gracias por sus elogios.
Su afirmación es nuestro mayor estÃmulo y trabajaremos para mejorar nuestro servicio y calidad.
También estamos muy agradecidos por sus comentarios honestos sobre su experiencia.
Espero que podamos servirle de nuevo en el futuro y convertirle en un cliente más feliz.