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HebeosReviews 5,169

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,846
This company does not typically respond to reviews

Instant Feedback

11,285 reviews
Texas
1 review
0 helpful votes
Follow Michelle S.
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This dress was more beautiful than expected. It was a perfect fit. The size was exact. We are very pleased with the quality and workmanship of this gown... My daughter had a princess wedding and with the beauty of this dress she looked and felt just like a beautiful princess. Thank you for making my daughters dream dress a success!

Date of experience: May 4, 2018
New York
1 review
0 helpful votes
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Five Stars
May 3, 2018

The dress is perfect! It fits true to size and the built-in bra is an extra bonus that my daughter loved. She hates wearing strapless bras and didn't have to in this. We also love the lace-up back. We all know that girls can sometimes be a little "bloated" so this dress can be a little looser if needed or tighter if not, we love that! Will buy from this website again!

Date of experience: May 3, 2018
California
1 review
0 helpful votes
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Amazing dress! Just loved it! Fits perfectly and true to the size.
The dress is absolutely princess like! Thank you so much Hebeos!

Date of experience: May 3, 2018
North Carolina
1 review
0 helpful votes
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Lovely dress and arrived very quickly. Definitely recommend this website! Dress was nicely fitted and looked gorgeous on my prom day! Thank you so mich

Date of experience: May 3, 2018
GB
1 review
0 helpful votes
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Lovely Dress
May 3, 2018

It came earlier than expected! Incredible detail and fits perfectly, beautiful colour and looks exactly how it shows in the image! Couldnt be more happy!

Date of experience: May 3, 2018
California
1 review
7 helpful votes
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DO NOT PURCHASE FROM THEM!
We purchased a dress, we paid rush service, and it was 3 days late. The color was wrong and the made was horrible.

They are not responding to our emails, so we cannot process the refund.

Date of experience: May 3, 2018
France
1 review
6 helpful votes
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I recently bought a wedding dress on this site which was advertised as being made of silk chiffon. The dress I received was made of the cheapest synthetic chiffon you can find on the market- the type used for chidren's costums. The lace was atrocious. I paid more than 90 euros for the dress (down supposedly from 539 euros -very deceptive), plus 50 euros for shipping costs and 50 euros in taxes- which I was just asked to pay today about a month after receiving the dress. This turns out to be an outrageously expensive dress for something one could only wear at a carnival (this is how cheap the dress looks)! There is no customer service on this site once the item is paid. Mails for a refund based on deceptive advertising have remained unanswered. Bottom line: Awful clothes quality and terrible customer service.

Date of experience: May 3, 2018
GB
1 review
5 helpful votes
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My wife has recently purchased a wedding dress from this company. What arrived was an atrocious replica of that advertised on their site. The sizing was totally wrong. The design was wrong and the tailoring looked to have been done by a 5 yr old. Absolutely shocking! It took me 4 separate emails to even get them to reply only to refuse a return address and offering a 10% credit. Given the item was taken into a professional tailoress who was shocked at how bad it was and who stated the costs to bring the dress up to a suitable standard would be more then the dress cost itself. AVOID THIS COMPANY AT ALL COSTS SELLING SUB STANDARD PRODUCTS WHICH ARE POOR REPLICAS OF THOS ADVERTISED.

Date of experience: May 3, 2018
New York
1 review
1 helpful vote
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Quick delivery, came within two and a half weeks! I love this dress. I definitely will come back to this website if I ever need another dress.

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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Good experience
May 2, 2018

I loved everything about this! The shipment was quick and the dress fitted well! It was exactly what I expected and more!

Date of experience: May 2, 2018
Ohio
1 review
2 helpful votes
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I ordered this custom dress for my 3 year old, it just arrived. Well packed and quality made. Love love love it! I will 100% order again! Even after asking for it to be custom the delivery was amazingly fast! JUST ORDER! YOU WONT REGRET IT!

Date of experience: May 2, 2018
Florida
1 review
1 helpful vote
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Dreamy!
May 2, 2018

I love the fabric, the color (royal blue) and overall feel of the dress! Stunning. I got a bit of tailoring on the arms but everything else was gorgeous!

Date of experience: May 2, 2018
Kentucky
1 review
1 helpful vote
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Perfect!
May 2, 2018

OMG... I was the Belle of the Masquarade Ball! This dress is absolutely gorgeous and I had soooooo many compliments. I would highly recommend this dress for any event.

Date of experience: May 2, 2018
Texas
1 review
1 helpful vote
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Gorgeous!
May 2, 2018

The dress was amazing! It was everything I could ask for and more than I ever wanted. I will be ordering more from this site.

Date of experience: May 2, 2018
Massachusetts
1 review
0 helpful votes
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Good Dress
May 2, 2018

The dress came just like the picture even though it was a few days late on shipment & the sleeves were too tight I was able to take it to a tailor. Thank you guys for this beautiful prom dress!

Date of experience: May 2, 2018
Texas
1 review
3 helpful votes
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Ordered dress April 9 its now May 2 and no dress. Status says under tailoring although no special modifications were made. Received an email saying it was going through quality check and would be delivered by April 30. $180 for a prom dress that didnt arrive for prom This is a horrible company.

Date of experience: May 2, 2018
Washington
1 review
2 helpful votes
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The dress they sent me is not the same one as pictured. It is such a joke. This was supposed to be my wedding dress. Every time they respond to my email, its a different person. They keep giving me the run around. They will not take the dress back or give me a refund because they think the dress looks nice. Are you kidding me? They are awful, do not order from them.

Date of experience: May 2, 2018
North Carolina
2 reviews
1 helpful vote
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Ordered my daughter a prom dress from here. When it arrived its just horrible. The color is off, the material is cheap it doesnt fit and it looks nothing like the photos pictured. The dresses are knockoffs madd in China. When I emailed requesting a refund they wanted a photo of my daughter in the dress against better judgement I sent the photo and have not heard from the company in over a week. They refuse to reply to my emails. I sent a message through Facebook same thing. They DO NOT honor their return policy as stated on the website.
I have filed a complaint with e commerce.gov and suggest everyone on here do the same. Dont be fooled by the fake reviews this business is a scam you will out your money and stuck with an ugly dress.

Date of experience: May 2, 2018
Wisconsin
1 review
0 helpful votes
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I ordered this dress and I was updated on the shipment and tailoring of the dress. At first, I was skeptical of whether or not I should have ordered online. I do not regret it. IT CAME EXACTLY LIKE THE IMAGE except I got mine in bright red. I ordered it red and the red was gorgeous. I got many compliments that beauty and the beast prom-themed night! THANK YOU HEBEOS!

Date of experience: May 2, 2018
Ohio
1 review
1 helpful vote
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Very Pleased!
May 2, 2018

We ordered my daughters dress in Light Sky Blue, and it arrived just under 4 weeks. I recommend ordering with plenty of time to spare because the timeline was making me neurotic!
HOWEVER, they expressed it out, free of charge because of the wait. It arrived yesterday. The dress is PERFECT! Exactly as we ordered it. Very well made! Great quality, and half the price of local boutiques. So very happy with this gown. More importantly, my daughter loves it! Thank you Hebeos for your commitment and customer service.

Date of experience: May 2, 2018