HebeosReviews 5,171

Don't order from Hebeos. It is nothing but a Chinese scam site. We made that mistake and were told that the prom dress would ship within a week. We got that e-mail on 04/07/2018. DHL received a notification for delivery, but as of today 05/20/2018 DHL still has not received the dress for shipment. You will notice any communication with them will be from "Jay" or "Flora" but if you look at the way the communication is worded it is clearly written by a Chinese person trying to sound American. Save your money and goes else where.

We purchased this dress for our daughter for prom and it turned out to be the best choice we could have ever made. Seeing our daughter smile with so much confidence on the day of her prom was worth every penny we spent on her gown. Thank you HEBOS we are so greatful and thankful for your company.

Orders came on time, size charts are very accurate. Exchanges are easily made. Costumer service representatives are easy to reach.

I went to order a red dress which came looking nothing like the picture shown and It was also the wrong color by a lot. It was supposed to be a dark rich red dress but came in the color of pink. I also payed $30 extra for it to arrive earlier and it came later than my prom was. The pictures online were a complete misrepresentation of the actual dress. Upon asking for a return, they wanted pictures to prove it. Great business tactics by the way. We sent pictures to show them the dress was a completely different color and Hebeos basically refused to acknowledge the problem. After corresponding with several customer service employees (didnt speak to the same person twice and therefore, had to explain the entire situation each time), they finally offered me a 10% refund then a 20% refund. What a joke. Do not waste your money at Hebeos. Their dress quality is substandard and customer service is even worse. They are a very crooked company that just wants your money. Lastly, on their return policy on their website it states that a wrong colored dress delivered will be a 100% refund. Even when I stated that in one of my millions of emails back and forth they didnt acknowledge it whatsoever. DO NOT INVEST YOUR MONEY IN HEBEOS.

When I first received this dress I was extremely disappointed by how ugly it looked and how it looked nothing like the picture. I talk to the one other person who had written a review and she told me to let the dress hanging in order to get the wrinkles out and by the time prom came around the dress really came out well. I talk to the one other person who had written a review and she told me to let the dress hang in order to get the wrinkles out and by the time prom came around the dress really came out well. I really love the dress and the way it came out for my prom

We ordered a white prom dress for my daughter and when we received it, the dress was see through. The pictures online were a complete misrepresentation of the actual dress. Upon asking for a return, they wanted pictures to prove it. Great business tactics by the way. We sent pictures to show they dress was far too transparent for a young lady of my daughters age and Hebeos basically refused to acknowledge the problem. After corresponding with several customer service employees (didnt speak to the same person twice and therefore, had to explain the entire situation each time), they finally offered me a 10% refund. What a joke. Do not waste your money at Hebeos. Their dress quality is substandard and customer service is even worse.

It is the perfect dress for me. It feels great, the fabric actually feels like a dress, and it looks just like the photo. I know it's not my dolled up photo but this is the dress right out of the bag, and it is gorgeous. Wrinkles and all.

The WORST wedding dress you could ever imagine in your wildest and most traumatic nightmares! The reasons for this being:
1) The quality of the material is appalling and the dress arrived scrumpled up and creased!
2) There is a dirty mark on the front of it!
3) There are loose threads hanging off it!
4) The material is itchy and uncomfortable!
5) It looks nothing like it does in the photograph on the website!
6) The dress is ridiculously long!
7) It is hugely oversized!
8) The shoulders hang off me!
The dress looks like a disgusting 1980s meringue only worse!
Also the communication from this company is non existent! I have sent them numerous emails non of which I have had any response to! Their online chat facility does not work either!
After it arrived I took this hideous creation to a professional seamstress! She confirmed that both the quality and appearance of the dress were appalling and told me that there was nothing she could really do to make it look good unless she rebuilt the entire dress! Take my advice and DO NOT use Hebeos EVER! I gave one star because it was the lowest rating I could give! If I could I would give this company MINUS 100 stars!

I ordered my wedding dress from this company. Online it looked beautiful, just how I imagined my dream wedding dress. But everything went down hill from the moment I clicked pay now.
-They kept emailing me assuring me that the dress would come which made me really worried, because usually companies just deliver and don't have to keep promising you they will.
-All of the communication was in broken English (pretty sure their customer service is somewhere overseas)
-Finally the dress arrived, and the bow that was attached didn't even look like a bow! It was a hideous ball of ribbon loosely sewn on all askew!
-The custom fit that I had precisely measured did not fit me at all, I was swimming in it! ( They later informed me they don't have a custom fit, and measurements are plopped into standard sizes at their discretion) Then $#*!ING take that option off your website!
- When I asked to return it and get my money back, they challenged me on what was wrong with it, asking for pictures for proof!
-I sent them pictures and explained how terrible the dress looked, and argued with them on how this went through a "quality check" as they claimed in one of my "update emails"
-After much back and forth arguing for return/refund they refused to accept the return and gave me a 15% discount telling me to go to a tailor and have it altered. I'm sorry but no tailor could fix that piece of garbage.
The dress still remains hideously hanging in my closet. And I remain so disappointed.

Ordered my daughter dress and it was delivered within 3 weeks. Im was very satisfied with the outcome of it