HebeosReviews 5,170

The dress turned out perfect! I was nervous about ordering my prom dress online but I couldnt be more happy with the way it turned out. The only issue was it was about an inch too big on the skirt but it was an easy fix. It also arrived earlier than expected.

The dress comes exactly how its pictured and is extremely gorgeous. The train of the dress makes it so elegant and the fit you get from this dress is amazing. Only thing I didnt like was the top straps were a little loose

My daughters prom dress was horrible. Neck didnt even fit around her neck, wasn't glitter gold like the pick and her bottom was no where near poofy like the pic. I requested refund same day dress came because you have up to 7 days and i received this email...

Hi there,
Thank you for your pictures. Sorry to see that the dress is not same as you expected. But our dresses are all hand-sewn and there could be slight difference with the pictures on our website.
Best wishes,
Flora

What the hell i need my $250 back... im pissed to the max. Theres no contact number or anything.

I ordered 2 dresses the same day, the same size, for twin 18 year old girls. One of them got a dress that was not the color shown, and it was too big for her. I have been going back and forth with emails and they ask for everything, picture of the dress, measurements, told me that I could take it to a seamstress and have it altered. Well I did 5 prom dresses this year, and I consider myself a seamstress. Prom came and went, she bought another dress, and we are still fighting with this AWFUL company. I just want to return it and get money back. The other dress they sent was wonderful, very slow to get here, but it finally did. NEVER NEVER Again..

DO NOT BUY FROM THIS COMPANY! I ordered a flower girl dress for my daughter from this site. The dress was supposed to have a heart neckline. The neckline was not centered, the shoulder straps were crooked and attached to the dress on different locations of the top of the dress, and the neck line had a sharp peak in it rather than a smooth contour. I contacted the company about getting a replacement dress. I was told "Thanks for your mail but the dress looks really nice
You know all our dresses are handmade so sometimes there is slight difference existing". I understand that the dress is handmade but it should be made well. I would never buy from them again and I strongly advise to stay away from this site!

I was so scared to spend money online for a dress but am so glad I did my research and had reviews to go off of, so heres mine! I LOVED this gown. I will say based on thier mesurments I ordered a 2, even though Im usually a 0, and ir did come in a standard 2 size. But Id rather have it too big than too small! I got it tailored and it was no issues. I got compliments on this for a week straight.

This was my first time ordering from yall website in Im really happy with the results I got the looks exactly how it did on the website

I wish I had read the reviews before ordering from this site. I ordered dress for my daughter's prom. The dress came and it was HORRIBLE! The material was disgusting and not the same from the picture. I tried contacting them to return, they asked me to send pictures. I did. Then I got an email from them:

Hebeos Service <*******@hebeos.com>
Thanks for your pictures but we are so sorry about the problem you met we suggest you have the dress adjusted
Then we will do 10% dress price refund for you

Regards

Sandra

SCAM. THIEF... FRAUD. HORRIBLE! Garbage!

They delete any negative comments on their FB website.
Their dress quality is awful. Their pictures are total scam. Awful customer service. I ordered 2 dresses. One came with a hole on the lining and small sleeves. They told me to find a local tailor and fix it!
The second dress was nothing at all look like the image they provided. The customer service told me there is always a "bit" difference between what they show and what they send!
Total Fraud. DO NOT WASTE YOUR MONEY. They didn't accept return or refund so I disputed it through my bank account.

Don't order from Hebeos. It is nothing but a Chinese scam site. We made that mistake and were told that the prom dress would ship within a week. We got that e-mail on 04/07/2018. DHL received a notification for delivery, but as of today 05/20/2018 DHL still has not received the dress for shipment. You will notice any communication with them will be from "Jay" or "Flora" but if you look at the way the communication is worded it is clearly written by a Chinese person trying to sound American. Save your money and goes else where.