HebeosReviews 5,171

I just received my daughters dress. I am very pleased and the dress is beautiful. More than what I expected. Thank you for making our prom dreams come true

BUYER BEWARE... THE WORST! This company has no phone number and an almost non-existent email system. The "live" chat isn't live at all, you can only ask limited questions and the answers are automated with non-sensical english. There is an option to transfer to a live agent but there is never anyone available, allegedly Also this company is NOT in the UK as listed on the website, it is in Singapore or somewhere else, my dress came from Singapore. I have been trying to return a dress since about 7 hours after it was delivered, 6 emails unanswered and no live agent.
Dress is so cheaply made, not to mention the color is completely NOT what was advertised, nor the style. All I asked for is to start the process for a return. Refund and there has been no answer.

I Purchased a dress for my daughter for her prom. I paid extra shipping to make sure we would have it in time in case of alterations needed when she got it. I preferred a standard size. I did not order it custom. We recieved the dress later than expected. When she tried on the dress the dress as it is very pretty it was not flattering on her. I emailed the company right away explaining that the dress was not what she expected. They asked for pictures. I sent pictures of her in the dress. Waited a while for a response. Followed the policy on the website. Sent email timely. Then they asked for her measurments stating that maybe its the size we ordered. I explained again thats it was nit the size we ordered and that it is nit a custom order. I did nit feel they need her measurements. They did not except that she just does nit like the dress on. Now I am stuck with a dress that will never be worn! If I thought that they would not honor a refund I would have never ordered from this company.
Make sure you love what you are ordering and make sure you are not expecting your money back if you dont care for the product.
I have never ever had an experience like this before. I am very dispointed and out $125.00 plus the extra for the shipping.

My daughter looked them up online for her Senior prom dress it was her dream dress from the year before! Dress looked amazing! We ordered it March 19th and after emailing them back and forth asking for tracking number we did not get the dress until 5 days later and I had to buy a new dress the same day as the prom. When the dress arrived it looks nothing like the pictures and the way it was sew it was a mess the neck lining was slanted the sleeves one had more material in it than the other the top is falling apart and all the thread is coming out. I contacted them through email they wanted to give me $6 to fix the tailoring! Not only did the dress not arrive on time after telling you i needed the dress by a certain time and if it was not shipped out yet cancel it. You sent it just put together any type of way! Do not buy from this company

Its absolutely beautiful. We could not have found a more perfect dress! Excellent quality. Very professionally designed and finished! The underskirt lining materials are also amazing! They did not cut corners. We also order our under the custom size since my daughter is very slight and petite! Everyone LOVED it!

Got this dress for my daughter's prom. Very pretty. Got a size 4 and it fit perfectly on top, had to take a few inches off the bottom (she is 5'2). I was honestly apprehensive at first but it worked out good for her.

The dress was sooooo much more than expected. The fabric and the fit were perfect and it was sooooo beyond comfortable! I love it! Do buy!

Absolutely loved this dress. I bought this dress for a Hawaiian Luau and received many compliments. The dress is so comfortable. I wish I would have purchased the dress earlier so I could have altered the bottom. I'm 5'3 and wore wedge shoes and it still dragged on the floor.

Exactly as described. I have worn and washed it several times. It is holding up. Will purchase from this company again.

First of all, I paid an extra $10 to have my dress arrive BEFORE April 12th; It did not come until April 23rd. Then after waiting over a month for my dress to come, it was too tight. The return process was extremely unprofessional. Customer service took weeks to respond and they wrote in an informal manner. They did not answer any of my questions. After 3 weeks of trying to return my dress, they denied and refused to give me my refund. $165 down the drain. DO NOT DO SHOP AT HEBEOS!

First of I paid extra to get it earlier and it came a week late. They will email you stating the dress will be here as scheduled but as soon as it wasnt no more emails or response Im emailing them everyday until they gave me my tracking number. It arrived couple of days before my daughters prom and it looked horrible the stitching looked like a kid did it. The sheer was not sheer it was too thick and cream colored not nude like the picture. So of course we had to get another dress at the last minute. I emailed them with pictures everyday for 2 weeks before I got a response. They told me it looked nice. And they will give me 15% off my next purchase no refund. The top looked nothing like the picture, the quality was horrible. Had proof and everything and thats it. Like I would ever order from here again. This company is a Scam! I cant believe they can do this. I guess Im out of 200 dollars.

I order a dress for my daughters prom i paid extra to have it shipped before May 5th dress came May 9th! The dress came from China! Before the dress came a week before they took an additional $7 out of my bank account for international shipping when i checked Out no where did it say i would be charged an extra fee after i purchase and paid for delivery already. The dress came and its nothing like the picture. The material is stiff. The sizing chart is wrong my daughter order according to the size chart the dress will not close top or bottom. My daughter emailed them that the dress did not fit. They emailed her two days later asking for pictures of my daughter in the dress. My daughter is a minor there is no way I am sending pictures of my daughter to someone in CHINA! They have no contact number at all. Prior to that i emailed them about the extra $7 charge someone responded to me they didnt see an order in my name and what is wrong with me? What kind of customer service is this! I will Be disputing the charges with the bank and sending them the dress back! DO NOT BUY FROM THEM

I ordered my prom dress on April 10th and paid the extra $19 to have the dress BEFORE April 25th. My prom was on May 5th and the company was very aware of that. They reassured me numerous of times to not worry and that I will receive the dress before April 25th as promised. THEY LIED! I didnt receive my dress until May 7th. When the dress finally came, it looked nothing like the picture. Jewels were on the front that looked like someone just glued them on and the dress is wayyyy too big! I know of people who ordered their dress a little before I ordered mine and even after me and they receive their dress before I did! Thank God I had a plan B that worked out a few days before my prom. I e-mailed them telling them that I would like a full refund and was told that I can receive the shipping fee back. How when I have no intentions on wearing the dress and it arrived almost TWO WEEKS after it was suppose to?!?! This was the absolute WORST experience ever! They take between 3-5 days to reply to ONE e-mail. The fastest way of communication is their Instagram (Hebeos. Official) but they dont always reply to those messages in a timely manner either. Save yourself the stress and do NOT order from this website.