HebeosReviews 5,171

Wish I'd read the reviews before we bought this ugly dress. We bought what we thought would be a beautiful prom dress, but the fabric was cheap, the color was off, and it was too short. I sent them an email immediately letting them know the color was off and it was too short and I wanted to return it. You'd think that would be enough? No, they wanted my daughter's measurements and pictures. Creepy. After numerous emails they offered me 15% back, 15%! Take your business elsewhere.

Purchased dress. Paid for dress. Paid for shipping fees. Which I accepted, postage fee. It came from China enclosed with invoice for 60 USD... approx £45... I paid £140... it is nice but it isnt what my daughter expect and simply didnt like or suit her! Wouldnt zip up because too small, sleeves too big but overall didnt suit my daughter. Informed with 3 days that I wanted to return ans they replied basically, Sorry No Refunds Available and take it to a tailors! Im not resting until I get my money refunded. No where on site does it say China made and China company or that once youve purchased You Wont be able to return it whether you like it or not! Go somewhere locally even if it costs a bit more. Ive now had to go out and buy another dress costing me double!

If I could put 0 stars I would. My friend ordered a prom dress and even payed rush fee to have it here on time. Dress arrived 2 days after prom and they refuse to issue a refund. All they offered was $20 and to keep the dress. Wow thanks, not. Absolutely horrible company. I reported them to the FTC. Read their reviews on other sites such as trust pilot and you will see what kind of company they are. If you're ordering a dress for a special moment such as prom or a wedding order from within the United States. Hebeos is in the UK and no way to contact them other than email. Horrible company. Don't buy from them.

I ordered this dress for my May prom. It is a beautiful dress, very well made and heavier than it looks. The bodice and underskirt are fully lined and the bodice is so structured that I didnt need to wear a bra. I did add a hook to the back panel to keep it in place; I also removed the large silk flowers sewn to the bodice and hemmed the dress to remove the train (I am only 53 and it was too much for me). Very happy with my purchase

I was really nervous shopping online for such a special event but she saw it and loved it. (And she's picky)! It fits her like she was meant for the dress. I know maybe we just got lucky but the fast shipping and quality make me give 5 stars. I would recommend to my friends for sure. Love love love!

We were very anxious to purchase this sight unseen, but we sent my daughter's measurements in and they tailored it to fit her! Absolutely no alterations needed! She loves it, it's high quality, and it fit her perfectly. Would definitely recommend!

I would NEVER advise anyone to buy from this company. Their return policy is non existent. I purchased a dress and asked for standard size 4. When it arrived, it did not fit at all. The armholes were too far forward and about 4 inches smaller in circumference than every other size 4 dress I own. There was also a huge amount of padding in the bust. The description of the dress said nothing about padding. If you want to look like Mae West, this might work for you. I tried to give the company the option to make good on their mistakes by sending emails back and forth, including pictures.

I don't think they have a very good handle on the English language. "Since your dress was just made in a standard size, it usually doesnt fit individuals very well and needs extra alterations after received. Would you please find a local tailor to get it altered to fit better?"

Standard size usually don't fit?

"Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible." Order specifications and final sizing request mean the same thing! If they differ, it is the company's fault!

Avoid this company.

The dress I received did not look anything like the picture. The top martieral was supposed to be skin colour or a tan but instead it is cream. The arms are supposed to be tight but they are baggy and long. Also, the embroidery is all different and looks rushed and the dress itself is 6 inchs too long despite me being of average height and wearing heels. I contacted the company for a refund on the 23/04/2918 and 2 weeks later we are still no further forward despite them replying nearly every day during the week. It is an absolute disgrace. I have never experience such an awful company.

I ordered a dress size 2 and it fits true to size. It was on sale and is gorgeous. Thank you for offering beautiful dresses at prices all families can afford!