Ashlee m.

I went to order a red dress which came looking nothing like the picture shown and It was also the wrong color by a lot. It was supposed to be a dark rich red dress but came in the color of pink. I also payed $30 extra for it to arrive earlier and it came later than my prom was. The pictures online were a complete misrepresentation of the actual dress. Upon asking for a return, they wanted pictures to prove it. Great business tactics by the way. We sent pictures to show them the dress was a completely different color and Hebeos basically refused to acknowledge the problem. After corresponding with several customer service employees (didnt speak to the same person twice and therefore, had to explain the entire situation each time), they finally offered me a 10% refund then a 20% refund. What a joke. Do not waste your money at Hebeos. Their dress quality is substandard and customer service is even worse. They are a very crooked company that just wants your money. Lastly, on their return policy on their website it states that a wrong colored dress delivered will be a 100% refund. Even when I stated that in one of my millions of emails back and forth they didnt acknowledge it whatsoever. DO NOT INVEST YOUR MONEY IN HEBEOS.