HebeosReviews 5,172

I was leery to buy my wedding dress online, and I should have went with my instincts. I bought 2 wedding dresses and a dress for my mom. They stuffed 3 dresses and my headpiece in a tiny airtight bag. One of the dresses didn't have tags on it which tells me it wasn't new. The other dress has a brown spot on it, and they contacted me to offer a 5% discount and told me to get it cleaned. I literally just took them out of the bag. They ship them inside out, so who knows how many people touched the dress.
Suck it up and go to the wedding store to try the dress on.

This company was great to work with. I contacted them shortly after I had placed my order because I read a review about the shipping taking 5 weeks. My daughter was planning to wear the dress to her cotillion ball that was 4 weeks away. They made sure I had the dress with time to alter if need be. I will definitely order from here again.

There was such a large selection I couldn't choose. I can't wait to come back and order most of their line!

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The customer service received was below standard. Although there was one particular person who responded (the last actually) who's tone was friendly, caring and showed excellent customer service skills.
The others were harsh, too direct and may want a reminder the customer is the reason they are employed. Without them - no business.

I decided to purchase a wedding dress from Hebeos in the hopes I could keep costs for the wedding down, since my fiancé and I are paying for it ourselves. HUGE MISTAKE! Once the dress finally arrived it was not even close to resembling the beautiful dress in the picture I THOUGHT I was buying. The flowers looked as if they had been ironed on, and everything about it screamed cheap. I was very disappointed and knew I could not and most definitely WOULD NOT get married that atrocity. I reached out to them and asked to start the refund process and there was the constant back and forth. At first they agreed to refund 10%, after a few more email exchanges they said they could give me a 20% refund. I said I wanted a 100% refund of the dress price, but would accept to eat the costs for shipping and handling both ways. That was not acceptable in their eyes, so I stopped communicating with them and went straight to my Credit Card company. I filed a dispute with them and explained the situation and they took care of this mess for me. Gave me a temporary full refund and contacted Hebeos about it. I ended up returning the dress to them, and my Credit Card company resolved the issue and I was given a full refund. PLEASE, PLEASE do not buy anything from them. If you do, and end up having to return it contact your CC company and file a dispute if you ever want to get your money back. Hebeos will try to cheat you of your money, and not refund anything to you.

Everything was so nice it was hard to choose. There are several choices too pick from I was so undecided but they are very beautiful.

I wish that the Hebeos offered pictures of the dress in all the colors - not just in yellow - that would have made things a lot easier

Excellent service! Site made shopping super easy, especially with the custom fit option! Dress & accessories came extremely fast and in perfect condition! The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. Not the same as the swatch online. Other than that, super happy with the experience!

Missing stitches on waist sash. No order updates received at all. Checked website for delivery, said dress was still being made. Received dress same day.

There is absolutely no contact number for this site everything must be done by email. The wait time for a response is unbelievable just to get an unhelpful answer. I'm having the biggest hassle on returning my items. Will never buy from here again

I tried to cancel my order as it would not reach me in time even though I paid "express" shipping. I was told it wasn't shipping for a few days due to a holiday, so I asked to cancel it, next day email it's "now on its way". Which it was not!

Then when the dress came it was not AT ALL what was pictured. When I put in a request for a return I was offered a 10% discount. I just want to return the whole thing but communication is horrible and customer service is beyond lacking! Still can't get a response back from them! Do not buy from.

Gorgeous dress, great quality and exactly as shown in picture. Very pleased with purchase. Fitting was a tad big and need to take it to tailor for adjustment.

Found the dress I was looking for without a problem. Great selection. Great job.

I was able to order shipping was fast and the dress is exactly as pictured

Fast shipping, affordable price, good quality fabric. Wrong color.

Quick and easy ordering process! The dress didn't look exactly like the pictures, but I still liked it!

Smooth process, delivered way before expected delivery date!

I order a dark hunter green and the dress came in bright green. I will not be able to wear this dress for my wedding

Product was delivered on time and to spec, for fairly well, quality material. But dress was not as pictured.
The material used on the top was not the material in the picture either. Which meant the dress doesn't fit like the one on the picture does.
I appreciate the effort, but would not have bought this dress