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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,291 reviews
Florida
1 review
0 helpful votes
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Hate it
April 30, 2021

Poor.
And really would like a refund minus the shipping

Date of experience: March 31, 2021
Indiana
1 review
0 helpful votes
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Amazing dress
March 31, 2021

It was absolutely beautiful took at 3 weeks to be done and shipped pretty fast shipping.

Date of experience: March 31, 2021
Texas
1 review
0 helpful votes
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Prom Dress
March 31, 2021

I was a little hesitant at first after reading some reviews. Prom dress is very full dress and came in an 11x14 in bag and I thought it would be wrinkled but it wasn't. It was neatly folded and put in the bag. The color and material are great. The price was good too. I received my order when it was scheduled to get here. I was patient and waited about 4 days before I finally asked for tracking to give the amount of time needed to be processed. After that I would wait a few days before I would have to send another email asking for status but they promptly responded.

Date of experience: March 31, 2021
California
1 review
1 helpful vote
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HORRIBLE customer service
April 30, 2021

I ordered a bridesmaid dress that came a drastically different color than what was on the website. They wanted to debate with me that the color was correct and that it was the lighting and tried to act like they were doing me a favor by offering me $12 when I paid $117 and now have to buy another dress for a wedding in 3 weeks

Date of experience: March 31, 2021
Pennsylvania
1 review
0 helpful votes
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Love it
March 30, 2021
Updated review

I enjoyed shopping I hope the lovely website dress fit

Date of experience: March 30, 2021

I enjoyed shopping I hope the dress fit
February 28, 2021
Previous review

I enjoyed shopping I hope the dress fit

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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Wedding dress
March 30, 2021

Amazing great help and service! Thank you very much

Date of experience: March 30, 2021
Louisiana
1 review
0 helpful votes
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Dress
March 30, 2021

The dress was too small and I had to get it tailored.

Date of experience: March 30, 2021
North Carolina
1 review
0 helpful votes
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So far customer service has been great about answering my questions. They reply within 24 hours & are really helpful

Date of experience: March 30, 2021

So far customer service has been great about answering...
February 27, 2021
Previous review

So far customer service has been great about answering my questions

Date of experience: February 27, 2021
New York
1 review
0 helpful votes
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Perfect!
March 30, 2021

Took a little while to come but it was so worth the wait!

Date of experience: March 30, 2021
Georgia
1 review
0 helpful votes
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Such a pretty dress!
March 29, 2021
Updated review

Very easy to navigate but would not allow me to enter a promo code

Date of experience: March 29, 2021

Very easy to navigate but would not allow me to enter...
February 27, 2021
Previous review

Very easy to navigate but would not allow me to enter a promo code

Date of experience: February 27, 2021
Georgia
1 review
0 helpful votes
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Disaster!
April 28, 2021

The entire bridal party has huge issues with these dresses. Terrible. Huge waste of money!

Date of experience: March 29, 2021
South Carolina
1 review
0 helpful votes
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Satisfied
March 29, 2021

Dresses are beautiful! Great price and lovely material.

Date of experience: March 29, 2021
Ohio
2 reviews
0 helpful votes
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Fast Service
March 29, 2021

The dress arrived early than expected, the right style and color, wrong material

Date of experience: March 29, 2021
Oregon
2 reviews
0 helpful votes
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Love it!
March 27, 2021

This site is awesome with their prices and the tailoring for their dresses. Everything I ordered looks so we'll and feels very nice!

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Shipping took EXACTLY a month to arrive and I never received a shipping email or any updates after I purchased the dress and I began to think I was being scammed, but it was being tailored by the company and came in perfectly measure! It was a very nice dress

Date of experience: March 26, 2021
Utah
1 review
0 helpful votes
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Wedding Dress
March 26, 2021

Shipping was great, material and design are fine, but the dress does not fit from the waist up.

Date of experience: March 26, 2021
North Carolina
1 review
0 helpful votes
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Wedding dress
March 26, 2021

Super easy, came quick. Just wish It would have sent me a notification when the dress and necklace was being sent. However it was sa nice surprise when it arrived with in few weeks after ordering.

Date of experience: March 26, 2021
Tennessee
1 review
0 helpful votes
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Cheap and tacky
April 24, 2021

I was looking for a simple, pretty wedding dress. Nothing flashy. I spotted this dress on Hebeos and absolutely adored it. It looks soft, comfortable, and flowy. I should have known better than to think I could get a nice dress for that price. The dress I purchased hardly resembles the photos at all and will NOT be in my wedding. What looks like a soft and flowy bodice is basically made of cardboard and since I'm not well-endowed, it is floating around my body like a big empty corset. You can see in the pictures that I posted how it gaps and anyone could look into my dress if they were standing next to me.

Also, in the images of the dress on the website, the cross front extends across the waist, creating a softer line and a stronger diagonal. In the dress I got, the cross front is only about 2/3 of the way across the front, creating a harsh, ugly paneled look that is made worse because of the boxy bodice.

The lace on the bodice is sewed badly and is not the same width on each side. What looks like cap sleeves in the photo is really just mesh with horrible little plastic mesh "flowers" popped on. The dress is uncomfortable because the bodice feels like a cardboard box and the accent "flowers" are itchy. I put it on and (a) instantly hated it and (b) instantly wanted out because it was physically uncomfortable and there is no way I can spend an entire day in that dress.

My friends suggested I submit this to those websites that show the realities of purchasing clothing from the internet. This was a seriously bad decision on my part. Once you get the dress, it's yours no matter how terrible it is and there is no tailoring that could be done to make this either fit right or not look like cardboard dressed up in white.

Date of experience: March 25, 2021
Georgia
2 reviews
0 helpful votes
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This is a HORRIBLE "company". I purchased a dress to be apart of a wedding party. We were all to get the same dress. I received the dress in the mail and it was two toned. Light and dark orange. Not the style I ordered and the worst material I ever felt. It was small and fit TERRIBLY. I immediately requested a refund the same day and was denied by their customer service. I am now disputing it through paypal. Please DO NOT ever ruin your occasion by ordering from this place. YOU ARE GUARANTEED TO BE UNSATISFIED. I have attached the dress I ordered only in orange (the middle style dress) and the dress I received. A DISASTER! Anyone giving this place a rave review is CLEARLY working for the company.

Date of experience: March 25, 2021
Georgia
1 review
0 helpful votes
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Dissatisfied
April 19, 2021

The dress that I ordered was larger than the specifications on the sizing chart. I was so disappointed

Date of experience: March 20, 2021