Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Poor.
And really would like a refund minus the shipping
It was absolutely beautiful took at 3 weeks to be done and shipped pretty fast shipping.
I was a little hesitant at first after reading some reviews. Prom dress is very full dress and came in an 11x14 in bag and I thought it would be wrinkled but it wasn't. It was neatly folded and put in the bag. The color and material are great. The price was good too. I received my order when it was scheduled to get here. I was patient and waited about 4 days before I finally asked for tracking to give the amount of time needed to be processed. After that I would wait a few days before I would have to send another email asking for status but they promptly responded.
I ordered a bridesmaid dress that came a drastically different color than what was on the website. They wanted to debate with me that the color was correct and that it was the lighting and tried to act like they were doing me a favor by offering me $12 when I paid $117 and now have to buy another dress for a wedding in 3 weeks
I enjoyed shopping I hope the lovely website dress fit
I enjoyed shopping I hope the dress fit
Amazing great help and service! Thank you very much
So far customer service has been great about answering my questions. They reply within 24 hours & are really helpful
So far customer service has been great about answering my questions
Very easy to navigate but would not allow me to enter a promo code
Very easy to navigate but would not allow me to enter a promo code
Dresses are beautiful! Great price and lovely material.
The dress arrived early than expected, the right style and color, wrong material
Shipping took EXACTLY a month to arrive and I never received a shipping email or any updates after I purchased the dress and I began to think I was being scammed, but it was being tailored by the company and came in perfectly measure! It was a very nice dress
Shipping was great, material and design are fine, but the dress does not fit from the waist up.
Super easy, came quick. Just wish It would have sent me a notification when the dress and necklace was being sent. However it was sa nice surprise when it arrived with in few weeks after ordering.
I was looking for a simple, pretty wedding dress. Nothing flashy. I spotted this dress on Hebeos and absolutely adored it. It looks soft, comfortable, and flowy. I should have known better than to think I could get a nice dress for that price. The dress I purchased hardly resembles the photos at all and will NOT be in my wedding. What looks like a soft and flowy bodice is basically made of cardboard and since I'm not well-endowed, it is floating around my body like a big empty corset. You can see in the pictures that I posted how it gaps and anyone could look into my dress if they were standing next to me.
Also, in the images of the dress on the website, the cross front extends across the waist, creating a softer line and a stronger diagonal. In the dress I got, the cross front is only about 2/3 of the way across the front, creating a harsh, ugly paneled look that is made worse because of the boxy bodice.
The lace on the bodice is sewed badly and is not the same width on each side. What looks like cap sleeves in the photo is really just mesh with horrible little plastic mesh "flowers" popped on. The dress is uncomfortable because the bodice feels like a cardboard box and the accent "flowers" are itchy. I put it on and (a) instantly hated it and (b) instantly wanted out because it was physically uncomfortable and there is no way I can spend an entire day in that dress.
My friends suggested I submit this to those websites that show the realities of purchasing clothing from the internet. This was a seriously bad decision on my part. Once you get the dress, it's yours no matter how terrible it is and there is no tailoring that could be done to make this either fit right or not look like cardboard dressed up in white.
This is a HORRIBLE "company". I purchased a dress to be apart of a wedding party. We were all to get the same dress. I received the dress in the mail and it was two toned. Light and dark orange. Not the style I ordered and the worst material I ever felt. It was small and fit TERRIBLY. I immediately requested a refund the same day and was denied by their customer service. I am now disputing it through paypal. Please DO NOT ever ruin your occasion by ordering from this place. YOU ARE GUARANTEED TO BE UNSATISFIED. I have attached the dress I ordered only in orange (the middle style dress) and the dress I received. A DISASTER! Anyone giving this place a rave review is CLEARLY working for the company.
The dress that I ordered was larger than the specifications on the sizing chart. I was so disappointed
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.