HebeosReviews 5,173

Customer service was great. Each time I had a question to the customer rep, it was answered in a timely fashion. However, the product was not exactly as pictured. It should have been better. Size 4 looking like a size 2. Hopes it fits. Will update once the dress is actually won

I didn't have any tracking and on the website it did not have a delivery date, or in my email. I got an email asking if it had been delivered and it was but that was the only communication I had and I was worried my dress wouldn't make it in time

Experience was great color was off but we loved it

I was very skeptical about ordering a dress from China… that it would not be a quick process. I was waiting…. The communication, process, delivery time, quality and accurate size was all outstanding and went higher than my expectations! Thank you Hebeos

This was prefect! I was a little worried that it wouldn't fit me. But it came on time and it looked like the picture and it fit prefect on me! It's really beautiful!

It came two weeks sooner than expected, I'm very satisfied.

Very satisfied with the quality care and time put into my gowns. Shipping was appreciated not to long. Great company will be ordering more n telling others

Got my daughters prom dress and it was as pictured, fully lined, and so affordable and shipped fast even with her custom measurements. Will definitely order again!

It's a nice dress and the material is heavy but it's nice.

Their dresses are gorgeous. I love many of them. And plan on getting one more for my sons wedding. I ordered a custom fitting dress and in no time they had it completed & on its way. I would buy there again for sure.

Purchased a dress for wedding using the size chart that didn't include upper arm size. The dress measured 10 inches my arm is 12 inches. They refused to give a refund or exchange. Told me to take to a tailor when there is no extra fabric to let out even with their offer of a 10% discount. Now I have to purchase another dress not from Hebeos.

My granddaughter dress is beautiful. The dress runs a little bit large but it's fine

The dress got here within two weeks, And the quality of the dress is amazing for the price. The details are spot on and everything! I just love this site! Never shopping from anywhere else.

It's ok but not the best. I wish it didn't look as cheap

Paid standard shipping, which equals Express or Overnight shipping, and dress arrived a full month after the order date.

I ordered a dress for my wedding and when I logged into my Hebeos account there was no recent orders. When I contacted customer services about this they were less than helpful. Now my dress actually arrived and it is the completely wrong dress! I have contacted customer services multiple times and received the odd unprofessional reply offering no help. They are now stating they sent me the correct dress and sent a photo of the dress i supposedly received? Worst online shopping experience I have ever had to go through. The first photo attached is a screenshot of the dress I ordered from there website and the second photo is the dress is received.

I need to return. It doesn't fit but is beautiful material.

Love how easy this website was to use. Can't believe the quality of dress with this price. We definitely recommend to people who are getting married or having special events.

The customer service needs a lot of work. I asked for a expected delivery date and the first person flat out skipped me to someone else and then they skipped me. Then the third person didn't even answer my question. I just went to look at other options as a back up. Needs improvement.

I wear a size 14 so I ordered a 16 to be safe. I received the 16 but it was way too small. Their return policy does not allow for returns if you receive the item that you ordered so I can not return. My purchase was a waste of money. Anyone want to buy a pretty dress that is about a size 12?