Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Easy to use and it was beautiful. Will order again. Great dresses
The dress style is beautiful but, it was poorly made ie stitching was off, bubbled in the front etc
Return policy is outrageous and not as easy as they say. I'm stuck with the dress and loss the money too.
Beautiful dress, would definitely recommend to anyone who plans to buy this for any formal event :)
Was a little nervous about ordering a prom dress this late and from a company I never heard of… my daughter loves it, fits her perfectly, it's everything she had hoped for!
I ordered a coral bridesmaid dress and a blue mother of the bride dress. Both custom sized. I followed the guidelines for measuring exactly as they pictures and instructions showed and stated. Both dresses arrived HUGE. They were easily 5-7 inches too long, too big in the top, waist, everywhere. The coral was not even close to the color pictured and was very orange/tangerine. I contacted Hebeos to see if I could get a refund, send back (at my expense) for alterations, etc. They told me no. In fact they said "not my fault". They also told me I was lying about when I received them and that I had not received them "long time ago". That is simply not true. I am now out the cost of the both dresses and will have to either spend double to triple the cost of the dresses for alterations or will have to trash them and buy new dresses. So, so, so disappointed.
Nice and easy ordering and payment options. For the cost there should have been close attention to the provided measurements sent in.
Nice and easy ordering and payment options.
Good experience, I will come back to shop. My dress was on time.
Dress did not meet my expectation. The dress was extremely heavy and fit unevenly.
I was so excited about this prom dress. It looks absolutely nothing like the picture. The material is cheap, the sewing is horrible, I got it custom sized and it doesn't even fit. I'm beyond furious. DO NOT BUY! HORRIBLE CHEAP $#*! $#*!.
I'm amazed at how easy this was! I can't wait to get this.
The shopping experience was fine easy to use but the received product was not equal to the pictures on the website. The neckline was lower and the material not as expected
Good i like it, doesn't look cheap, and i like the variety in dresses and colors and styles
I purshased a dress and it has a poor quality and was damage. The client service does not want to refound me at all. They just offered me a 10%. One of the worse client service that i've never had.
I will definitely be purchasing my bridesmaid dress from here as well as a dress for another weddingm
Staff was very helpful. Took a day to reply to each email (i'm assuming it's a different timezone from me) very speedy response and i got help picking a custom color. The color samples on the sight should be more accurate however
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.