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HebeosReviews 5,194

3.5

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,871
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11,295 reviews

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Ohio
1 review
0 helpful votes
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Homecoming Dress
September 24, 2022

Easy! Looks like the photo! Shopping made easy. Homecoming dresses are for JR sizes mostly and not everyone is built to fit those those sizes. So many dresses so many options.

Date of experience: September 24, 2022
Idaho
1 review
0 helpful votes
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No Issues
September 23, 2022

I had no issues. Ordering is easy and the items arrived quickly. The personal modifications I needed to my dress may not be needed for everyone. Thank you!

Date of experience: September 23, 2022
Kentucky
1 review
0 helpful votes
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Lavender pageant dress
September 23, 2022

Easy! Quick! Efficient! I had a great experience shopping with Hebeos.

Date of experience: September 23, 2022
Texas
1 review
0 helpful votes
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Excellent customer service
September 23, 2022

Customer service was amazing, I'm happy I chose to get my wedding dress from here

Date of experience: September 23, 2022
Florida
1 review
0 helpful votes
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Quality poor
October 23, 2022

I'm not the only person in the bridal party who received the same. White threading to sew a champagne dress is ridiculous and the measurement it's like you guys just took my measurement and made a basic 18 size dress. I didn't choose that size because I'm not that size. My DDD Breasts need 2 more DDs to fit inside the dress I received

Date of experience: September 23, 2022
Massachusetts
2 reviews
0 helpful votes
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Gorgeous
September 22, 2022

Very nice
But I need a Bigger size (XL)
How can I return this pkg and to which address
Pls send me informations

Date of experience: September 22, 2022
Canada
1 review
1 helpful vote
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Don't order from them
October 22, 2022

I ordered a dress from them, received a stinky raggy dress. Tried returning it and they refuse to refund. It's even months of going back and forth and they don't respond, they just give one word answers you go absolutely no where with them. I've lost 250 00. This company shouldn't even be allowed to advertise, all they do is ignore and refuse service. Horrible horrible situation. It's not worth the risk! Worst experience I have ever had. They don't honor what they call a return policy, even if you ho through paypal they can't do anything because you have to return it through tracking and to return to China is the same cost of dress and they won't pay for shipping. So basically you will not get your money back.

Date of experience: September 22, 2022
California
1 review
0 helpful votes
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Good dress wrong color
September 22, 2022

I received the wrong color dress, I was viewing the yellow dress and when I received the confirmation the image showed green dress. I thought it was error but it is what I received just not what I wanted or thought I purchased. How can I return it?

Date of experience: September 22, 2022
Virginia
1 review
0 helpful votes
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Not so satisfied
September 21, 2022

I was happy that my dress arrived but once I opened it and tried it on the color was not what it suppose to be and not to mention there was a needle still inside the dress.

Date of experience: September 21, 2022
Kentucky
1 review
0 helpful votes
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Dress
September 21, 2022

Slow shipping but over all I was satisfied………………………..

Date of experience: September 21, 2022
Minnesota
1 review
0 helpful votes
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Dress arrived on time
September 18, 2022

Good experience.
Excellent product& material.
Dress well made.
Color was as I expected.
Arrived in well protected package.
Excellent choice for me.
I would order another dress from Hebros.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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Size too small
September 18, 2022

Loved everything about the dress but it was too small.

Date of experience: September 18, 2022
Missouri
1 review
0 helpful votes
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Mother of Bride dress
October 18, 2022

Dress good quality. Did not come close to fitting. Shoulder way too big. Sleeves way too long.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
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Horrible experience
October 18, 2022

Color was wrong. Size. Cheaply made. I'm not happy at all

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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Horrible customer service! I needed to return a dress cause I didn't like the way it fit in my chest area. Trying to return the dress has been IMPOSSIBLE! Customer service had the balls to ask me to send them my measurements basically blaming my body. They have come up with every excuse in the book of why I can't return and a whole list of bull $#*! that they have emailed and will not get a live person to talk to. It should be one simple return and they have made it a nightmare! They are just a scam and steal your money. Don't ever buy from this company they are the worst company ever!

Date of experience: September 18, 2022
Tennessee
1 review
0 helpful votes
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Terrible material
October 18, 2022

The dress doesn't match what the pictures look like. They look beautiful online, but in persons it looks and feels very cheap. The material is terrible. It also took awhile for my dress to get here.

Date of experience: September 18, 2022
New Mexico
1 review
0 helpful votes
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Fast
September 18, 2022

Quick delivery! It was packed safely and inside out just to make double sure if something happened to the dress, it wouldn't show. I thought that was wise.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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Not good fit
October 17, 2022

The dress Came in on wrong color.
I have sent 2 emails still have not got a RMA to return the product.

Date of experience: September 17, 2022
Washington
1 review
0 helpful votes
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Loyal Customer
September 17, 2022

I am very pleased with my experience purchasing from Hebeos. It arrived so much quicker then I expected. We were able to custom order the gown with specific measurements and it fit like a glove. Will absolutely be ordering again and again. The quality is chef-kiss. Very pleased.

Date of experience: September 17, 2022
New York
1 review
0 helpful votes
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Dress
September 16, 2022

Good when emailed about issues with color of dress

Date of experience: September 16, 2022