They made it so easy to get my car to Hawaii while communicating with me every step of the way. If I ever need to send another vehicle across the Pacific, I will be using Hawaii Car Transport.
Not my first time with them. Came back to them for the Ohana service on my last car, a Mercedes Benz that I completely trust them with.
It was a little difficult getting in touch with you guys but when we finally did we did get the help we needed
Very efficient and helpful. I thought this process would be difficult but with this company, it was stress free and complete.
Customer service was great in answering all my questions. Super easy to upload all your documents..
Experience as easy and great. They were friendly and helpful
Experience was great! Customer service awesome! Smooth transition from start to finish. Just a bummer to pay the extra cost to be shipped down to Oakland.
Appreciate the free car wash on pick up. Unfortunately the 2 out of 3 locations to get the free car wash are closed down. Decided to not try the 3rd location.
We booked a transport and were told that the vehicle would arrive in Hawaii by a certain date. That date then changed by two weeks without us being notified and it completely through off our plans. The customer support team was not empathetic and declined giving us any sort of discount despite the added costs we will now incur because of the change in their plans.
Dont use them. There are cheaper more reliable companies including going directly through Pasha who is who they use. I've shipped one car previously and had to deal with an employee booking the shipment incorrectl. I just got a quote for shipping another car and the employee was rude saying I shipped one car that is still in storage (I have multiple vehicles) and then becoming argumentative and hanging up on me when I said that was wrong information. When I called back he kept hanging up on me. Save yourself the headache with this unprofessional company and go through someone else. If you do choose to book and need to speak with an actual person your average wait time is about 20 minutes.
Nice smooth easy going excellent experience very helpful and knowledgeable
They kept me up to date on where and when car would arrive. Very helpful and efficient.
Anthony has been informative and makes regular contact regarding shipping dates, availability and requirements. I will call him 12-19-17. Our truck arrived nearly as clean as it left - it was aboard a ship for several days, but looked spectacular when we picked him up. No damages, staff at both ends of Matson were awesome
Everyone throughout the entire process from Hawaii to LA were very polite and friendly. My car battery died during transport and was jumped upon pick-up without any problems. I would recommend this company to anyone that should need it. Thank you
Anthony Garcia has been super attentive and has the best follow up skills. Treat him well, he's making your business a lot of money. I chose your company solely based on his professional followup. The price was the same w your competitors, so Anthony's attention is what closed the deal for me.
Easy set up an scheduling. Easy pick up when it arrived here. Only problem was when I called to check in the status of the shipment and the girl answering the phone was extremely impatient and mean. Not only was her tone very rude but her words made me feel like I'm wasting her time. This is the 4th time we used your service and everyone else was nice. Please have a word with her, or better yet, if you have doubts about my experience, call as if you're a customer and see her attitude for yourself. Thank you for everyone else that helped.
Driver showed up 3 days earlier than expected so that created an issue for us. Also, driver said that I would have to meet him somewhere with both of my cars because he didn't want to try and pull into the neighborhood even though I repeatedly told him there was ample room for his truck and trailer.
So we were not completely satisfied with the "door to terminal" service we paid for.
Very impressed that I was contacted by phone while I was booking, to see if I had any
Questions. Pickup was one day late but made the boat on time and delivered exactly on promised date. Excellent service, frequent follow up calls to me and good online communication. Loved them! Highly recommend
Overall fast service of shipping my car from South Carolina to Hawaii. Only downfall is the Customer service communication process is terrible. I've called a couple times and every time the line was busy (which was fine) I totally understand that, but when the call gives the option of calling us back and holding my place in the call line, I never received a call back from you guys. Also, my car arrived much sooner than anticipated date of arrival and no one communicated that to me or reached out to let me know. I found out by calling to make an appointment a week in advance to go pick up my car, staying on the line for 30 min, And Comes to find out one of the customer service representatives said my car has already been in Hawaii for more than 5 days, yet I did not receive no notification of that which I don't think is okay. Overall fast shipping, but needs much more improvement on communication with customer service.
Very helpful and informative before I shipped my vehicle. But the customer service was below average leading up to the arrival of my vehicle. I felt like after they got my money, they didn't even try to assist me with my questions and inquiries. Multiple 30 to 40 minute wait times to answer simple questions. I left multiple online chat questions that were never responded to. I also received an email stating my vehicle was available to pick up. When I drove 35 miles to the location, I was told my vehicle had not arrived yet. Fast and easy to use service. But somethings could be improved to create a better overall experience.
Ended up being more expensive than competitors and more fees added on after the order and quote was made, time line information was never accurate and the tracking system was very primitive considering today's technology. There was some scratches and minor damage to my truck but i feel it would have been a waste of time trying to claim it. It's here, its done, I'm over it! And i will not recommend your services to anyone!
Overview
Hawaii Car Transport has a rating of 4.6 stars from 594 reviews, indicating that most customers are generally satisfied with their purchases. Hawaii Car Transport ranks 35th among Shipping sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members