Hawaii Car TransportReviews 594

Buyer Beware! When you ship to Maui they will put your car on a dirt lot in the middle of a cane field, no covering, no security, no employees at that location, five miles from the port, and that is where you pick up your vehicle after shipping! There are rocks and pot holes everywhere and industrial/agricultural activities right next to the lot with dust and fall out. Then you sit on hold for hours when you try to reach there customer service number. And I left three VM messages for Rob Aola and he ignored all of them and never called back. Once they get your money, good luck trying to get a human on the phone. NEVER AGAIN!

I wasted 12hrs waiting for a car pickup as promised. I finally gave up at 9 pm No call no follow up. I sent an email the next day only to get the response I will call the carrier and get back to you. No return call I felt like I was dealing with a bunch of 16 yr old that could care less. The worst service I have ever had.

I shipped 2 vehicles with this company one was a cargo van. When booking and getting a quote we confirmed that my van was not oversized I have been a carpenter for 30 years and I measured it to confirm it was not oversized. I heard other people in Kona say be careful when your car is out of your hands and your payment goes through they will charge for over sized... Sure enough that's exactly what they did! They just called me and said if I do not pay another $400 my car will be left in California and not shipped to Georgia because It is oversized. I was promised by the Salesman that I would not have this problem! So just wanted to let everybody else know that I was warned My other Hawaii transport customers and friends and I took the extra effort to confirm that this wouldn't happen to me with the salesman. The customer service agents response was oh sorry he didn't put any notes in here that said that he talk to you about this. Bottom line is I would give them a zero stars if I could. What a scam now I'm out $400

You will find mixed reviews on this company and we have used them before so we understand BOTH sides. Shipping homie car off island was seamless and a pleasure of an experience. However it has been 1 week since our car was supposed to arrive and apparently another week before it's now "estimated" to arrive. We have had to pretend to ask for a quote to get anyone on the phone - very poor communication and no "real time" tracker as they Claim. Very disappointed! In car rental alone we have spent $1000 (economy car nothing fancy) we should have spent the $150 more to get reliable service elsewhere. NOT WORTH THE RISK

Unprofessional. Lacking integrity. It is not great that they scratched my 2019 TRD PRO 4runner in two different places, but what is really appalling is how difficult they have been to deal with over the claim. Auto repair shops on the Big Island do not want to write a repair estimate because they consider it a waste of their time because in their experience, HCT does not pay claims. They said this to me. So getting two estimates as HCT requires has been a nightmare. One estimate cost me $250, which is more money out of my pocket on top of the scratched car! I think HCT requires the two estimates **because** they know estimates are so hard to get and HCT does not want to pay the claim. HCT delivered my car in a timely manner but they delivered it with scratches in two different areas and have done all they can to avoid fixing the damage. From interacting with auto body shops, I have learned that HCT does not have a good reputation. Especially given that we purchased insurance, their behavior is scammy. I would not use this company again. I think at this point I am headed for small claims court with HCT -- more money and hassle.

They will charge you extra for using your credit card! They snuck in insurance at $195! The insurance on your automobile will cover anything that happens even if it fell off the boat. Don't buy in to they say cargo is only insured for so much money I think $3000 he said. Your insurance company has you covered. And if you ask for your money back even through your credit card company they won't give it back! I had proof that I rejected their insurance and they charged me anyway$195 + 3% for using my credit card. And they won't answer their phone once you have gave them your money for shipping your car. This company sucks and pasha should drop them. I believe they also work for Matson shipping. Just don't use them they are thieves!

All the negative reviews on Hawaii Car Transport are absolutely true. First of all, the sales side is very easy to get a hold of because they want your business but after that, it is impossible to get a hold of customer service. I've waited hours on 20+ occasions and just gave up. Second, they are very expensive comparatively speaking. When you use credit card, they pass on the fees of $80+ to the customer. Third, the shipment actually arrived earlier than expected but the customer service misinformed me that it would be arriving a few days later. By the time I called Pasha, they said that I picked my vehicle up a few days late and incurred an additional $50 to release my vehicle from 'storage' fees. Hawaii Car Transport never responded to my reimbursement request. Seriously, I never write reviews but I had to just so that potential customers are warned. The sales side, Connor, has a good way of defending the company (BBB negative reviews) and the overall rating of Yelp is extremely accurate. Two months later, I never received any payments to the claim that I made when I picked up the vehicle as well based on a considerable scratch. Use any company but this company.

08/03/2020
Craig Erickson helped a lot via a phone call earlier. The site was very easy to navigate. Great customer service so far.

09/02/2020
I believe my vehicle is still on the ocean coming to Hawaii. I am being contacted by another shipping/delivery company called Pasha Hawaii. They gave me a pickup appointment date and time.
Hawaii Car Transport asked me to conform that I received an "order" e-mail. I'm assuming these two agencies work together and that once the barge docks, Hawaii Car Transport hands the car over to Pasha Hawaii for delivery to me.
Communications continue to be excellent and I know exactly where my car will be once it hits land.