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Joe O.

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  • 1 Helpful Vote
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Experience: Business

Member since September 2020

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1 Review by Joe


All the negative reviews on Hawaii Car Transport are absolutely true. First of all, the sales side is very easy to get a hold of because they want your business but after that, it is impossible to get a hold of customer service. I've waited hours on 20+ occasions and just gave up. Second, they are very expensive comparatively speaking. When you use credit card, they pass on the fees of $80+ to the customer. Third, the shipment actually arrived earlier than expected but the customer service misinformed me that it would be arriving a few days later. By the time I called Pasha, they said that I picked my vehicle up a few days late and incurred an additional $50 to release my vehicle from 'storage' fees. Hawaii Car Transport never responded to my reimbursement request. Seriously, I never write reviews but I had to just so that potential customers are warned. The sales side, Connor, has a good way of defending the company (BBB negative reviews) and the overall rating of Yelp is extremely accurate. Two months later, I never received any payments to the claim that I made when I picked up the vehicle as well based on a considerable scratch. Use any company but this company.

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