Dont use them. There are cheaper more reliable companies including going directly through Pasha who is who they use. I've shipped one car previously and had to deal with an employee booking the shipment incorrectl. I just got a quote for shipping another car and the employee was rude saying I shipped one car that is still in storage (I have multiple vehicles) and then becoming argumentative and hanging up on me when I said that was wrong information. When I called back he kept hanging up on me. Save yourself the headache with this unprofessional company and go through someone else. If you do choose to book and need to speak with an actual person your average wait time is about 20 minutes.