Harry & David

Could not order on their website so called and got someone in the Philippines. It took 1 hr to order.

Ordered (3) fruit gifts boxes, due for arrival before the 24 Dec. (2) of (3) gifts delivered, (1) bad fruit - photo and the 3rd gift box is unknown, somewhere over the rainbow? Here is Harry & Davids responses below:

Our standard shipping fee is based on the regular price of items shipping to each named recipient. All other shipping fees are charged in addition to the standard shipping fee.
The Express Delivery fee is $9.99 for 3-day express, 11.99 for 2-day express, 19.99 for Overnight Express and $24.99 for Priority Overnight Express.

The best way to reduce or eliminate the shipping costs on your future orders with us is to purchase our Celebrations Passport. This program allows you to have free 2-day delivery for one year for a membership fee of $29.99. It applies to all Harry & David items except for wine gifts and clubs. It also provides discounts for overnight and exact-day delivery and eliminates the surcharge for gifts to Alaska, Hawaii, and P. O. Boxes. The Passport provides delivery charge reductions with all our Celebrations Family of Brands including 1-800-Flowers, Cheryl's Cookies, The Popcorn Factory and more. To order, please click here: https://www.harryanddavid.com/passport-harryanddavid

You can view all of our shipping and processing fees here: https://www.harryanddavid.com/h/view/custserv-handling

Happy Holidays,

Harry & David E-Services
2500 S. Pacific Hwy, Medford, OR *******
Call Toll Free *******200

Expect shipments in two weeks or longer. Fed ex changes ship dates and haphazardly delivers or not whenever.

For my birthday this year my sweet darling granddaughter sent me a gift basket with all Harry and David products from 1 800 giftbaskets.com which is a sister company of Harry and David, I would never tell my granddaughter that the products in the basket were stale and not edible because it was such a sweet gift from her. I called Harry and David customer service they gave me the phone number for the customer service at 800 gift basket I received a customer service rep on the phone who does not speak English well does not understand what the problem is can't figure out how to locate The information regarding my gift basket by using the delivery address I was placed on hold multiple times eventually hanging up at this point moving forward our decision has been we will no longer do business with Harry and David to send out holiday gifts to our family and friends as we have done for many times in the past several years due to them sourcing their customer service lines to outside the US and not being able to maintain quality standards with her sister companies my rating is a one should be zero and my recommendation is do not purchase Merchandise from these companies.

Harry & David have been a complete waste of my time.
I wanted to share this to prevent them from wasting your time.

I placed an order on Jan 8,2022, for a Valentine's Day wreath and received an email confirming I would receive my order by Jan 20,2022.

On Jan 18,2022, I received an email stating the wreath was no longer available and that I needed to call in order to choose a different item.

Note: on Jan 18, I checked their website and the wreath was still available for sale

Once they figured it out (10days later) why didn't they simply refund my money?
Instead of wasting my time and forcing me to call in order to "choose a different item"?

Since they left me no choice but to call, I called them on Jan 18th and was told that the email I received was incorrect and that the item was not sold out and would arrive by Feb 2nd.

I was confused by this and explained the email I had received, but the representative confirmed again that there were NO issues with inventory and that my order would arrive by Feb 2,2022

On Jan 26, I received an email stating that they are "unable to process my order because they needed additional information" and that I needed to call or they would cancel my order.

I called and was told my order was sold out and I needed to choose a different item
Why waste my time like this?

BTW, this item still shows that it is available on their website as of today Jan 26
The item is the Elegant Heart Wreath.

I am sorry to say, but this company is incompetent and I will not be doing business with them again.

Bad quality garbage. The pears taste like dirt, the truffles were stale and gross. Avoid these a-holes.

I had the worse experience in my history of ordering items for Christmas. I have been a loyal customer for many years - no more!

I was gifted a food package from my realtor. It included summer sausage, some cheeses, few chocolate chocolates, and a box of pears. The pears arrived covered with large black spots. The weather was very cold outside, and the pears almost looked burned. They were big black spots all over them. I contacted Harry and David and they sent me another box of pairs. The pairs they sent the second time were also spotted with black, except for one that was wrapped in foil and tissue, and it looked nice. I contacted Harry and David And they resent a third box of pairs. The lady assured me these will be perfect and I said they all need to be wrapped in foil. Otherwise they get black spots on them because I assume because of the cold weather. She said oh these will be perfect. They came, and they also were not wrapped in foil and also had black spots. I'm giving them a three because I peeled them and ate them anyway and they were absolutely delicious pairs but when you give them to someone as a gift they are ugly, you wouldn't buy them in a store you would walk by them. It was funny the way the picture in their brochure looks and the way they actually look was completely different. After three times. I just gave up and thought I don't think they're going to keep trying till they get this, right They don't care I guess because I told her one of their reps that they had to be wrapped in foil based (on the one that came that was wrapped in foil and looked good) and they did not follow up. I would strongly suggest don't give these as a gift to someone. The other food, the summer sausage the cheese, the chocolate was just not memorable Have no idea how much it cost so I can't weigh in on that.

My order was supposed to have been delivered by yesterday 11/11 but the tracking continues to say confirmed. When I called customer service, I was first advised that it will be delivered on 11/11 of this year (well I hope so!). I replied today is 11/11 ( she didn't know what day it was!) I then asked but there is no tracking number and it doesn't state shipped, I was then placed on hold for over 15 minutes for her to come back and state "oh it looks like it hasn't shipped yet. I will expedite a replacement and it will be delivered tomorrow 11/12. You will receive an email with a new tracking number ". So here we are it is 11/12 and it still has not been delivered, never received the email but they charged my card again without permission, and I called customer service to only be transferred then on hold for 1.5 hours for H&D to hang up the call. So when I called back again, I was told it would be delivered today, I then requested the tracking number, her reply " I don't see a tracking number but you cannot just rely on the tracking number ". Then she said the "requested date" is today 11/12. I then asked to speak to a supervisor and was then advised there was not a supervisor available to speak to. Then when I asked why my card was charged again yesterday after I spoke with the customer service rep, she placed me on hold…came back and said it was a credit, no mam it was a charge on my card as I am looking at the list of charges on the account. Worst customer service ever. Did not offer to correct their errors and said I should just wait to see if it gets delivered. I will be disputing all charges and reporting the fraudulent charges I did not authorize as well.

I only received a cake for Birthday Bundle of Gift I ordered. Paid over $200. My wife birthday surprise was ruined. Very very disappointed

My Thanksgiving order was scheduled to arrive before Thanksgiving, not the day after. It's perishable food!

Was a gift only to find slimy, nasty baked goods. I would never choose this to send to anyone! Go someplace else!

They will send you rotten fruit a month late. When you try to get a refund the staff is RUDE, ignorant, and unwilling to help. SAVE YOUR MONEY and GO ELSEWHERE