Harry & David

Food was flavorless and terrible definitely not again. Paid 600.00 to much yuk.we will be going out next year.

5 out of 7 pears were rotten when our package arrived. What a disappointment! However, this is not the first time H&D fruit has been subpar.

Ordered a beautiful arrangement of irises and lilies for a memorial service. Paid extra so they would be at the venue a day in advance. The flowers arrived a full day late, seconds before the service started, and they were a completely different arrangement than ordered. They refunded the expediated shipping I paid for and I asked that a new arrangement be sent to the co-worker ASAP. The soonest they could do it was 5 days later and that arrangement never was received and it should have come yesterday. Customer service never offered to make this right. I had to argue for the (1) refund of expediated shipping or (2) a apologetic courtesy arrangement and finally (3) a full refund because they couldn't even send that one timely. NEVER DO BUSINESS WITH THIS COMPANY OR 1 800 FLOWERS! THEY SHOULD CLOSE THEIR DOORS FOR THE LACK OF ANY KIND OF CUSTOMER SERVICE. The orange lilies and purple iriis pic is what was ordered. The crappy unattractive half dead arrangement on the blue table cloth is what was received.

On their website they had a deal for buy one gift basket get another basket for 50%off. Since I had six baskets I need to order for my friends and family I was extremely ecstatic about this deal. A way I can order baskets for my loved ones yet not spend an arm and a leg doing it! I called customer service and Spoke to the order agent who told me that he couldn't answer any questions about on going deals and that I would need to speak to a customer service agent. I then said to him I'm planning on ordering 6 baskets today but wanted to see if you had this promotion. He proceeded to tell me yes you would need to speak to a customer service rep and that he could only place the order so I was already confused as to why he couldn't answer my question or help me place my order. He then connected me to customer service where I waited on hold for 30 minutes. I figured it was the holidays and they were extremely busy to go ahead and take advantage of their system that if you leave your phone number they will call you back in the order your call was received. I left my information and never heard anything back from them that day. The next day I called in again and spoke to someone from customer service. I tried to order my six baskets and was told that that promotion I had seen on line was not available and never was available. They weren't helpful at all and now that promotion has disappeared they would not honor it. If I knew this was going to happen I would have just ordered my 6 baskets online. I felt it would be easier to speak to an agent since my orders would be traveling all over the united states. I am very disappointed by the lack of service I received and am going to take my business elsewhere. To have a business not return your phone call, not be able to take advantage of a great deal around the holidays that would have saved me money is very disheartening. To top it off the customer service agent said they didn't know what I was talking about and that they never had this promotion available ever made me feel like they thought I was trying to deceive their company or take advantage of them. I've never ordered from Harry and David and based off of this experience I probably won't ever again.

Received Harry & David Christmas Cookies Box from Macy's. They were the worst cookies in the world. Totally unedible!

I know now why a gift I recd was the wrong item than ordered. I just tried to order, found what I wanted and they put another item in my basketMORE EXPENSIVE.

Received as a gift. Price $100, for chocolate covered oreos and Graham crackers? For the price the value is not there. Highly overrated.

The box says precooked. Put it in the oven for an hour and a half and it came out pink. This is NOT precooked.

My credit card has been scammed several times over the last several years, and as such, I am very vigilant of charges when the alerts are sent to my phone. In November I received an alert that a $32.30 charge was made at Harry and David. I immediately called my credit card company and cancelled my card, and reported the false charge. This week I received an email from my credit card company that they investigated, and that I made the charge under my name and that they reinstated the charge. I went onto the H&D website and looked up my orders - only one - in November for the amount noted. I looked up the item No and no such item exists! I called H&D and when I gave them the Order No, they said that order does not exist. Then the staff member stated that it might be from a "Passport Renewal" charge, and she connected me to that dept. That person then explained that this represented a recurring charge (which I never subscribe to) and when I explained that I never even received an email alert that they were going to charge me the recurring charge, she said it was sent out from their "parent company" of 1-800 Flowers. Never having ordered or wanting to order anything from 1-800Flowers, that email was likely either shoved into spam or deleted by me unread. What a scam! You send out a notice for a "recurring charge" (for a service I do not even want) under an alias email?!?! That represents nothing less than deceptive business tactics. I demanded a refund, and was not even accommodated until I threatened to call the credit card company back to report that H&D made an unsolicited, fraudulent charge. Not only are their products incredibly over-priced (imagine several pears costing about $25.00), but they resort to these electronic scam tactics to overcharge their customers even more! I will never buy from them - ever!

Harry and Davids must be slipping. Coupon sent to me for free shipping. But not honored. NEVER AGAIN! Will I order from them. Shoppers Beware!

"Placed ordered back in November to be delivered between 12/18 to 12/23. Ordered two items to go to the same address for my elderly parents. I sent an email in 12/17 asking status of one of the items when only one item was delivered. Received two totally nonsensical emails in return but finally got an email at 6pm on 12/19 advising that the item I ordered was now out of stock and would not ship until the middle of January. I wouldn't have gotten that email if I hadn't kept sending emails because the prior responses were so unhelpful. He also apologized because he said someone should have called me to let me know that the item would not be delivered by 12/23 (date promised in order) to either make other arrangements. Basically, I was penalized for buying early and delaying shipment to arrive Christmas week. I called customer service twice on 12/20, neither person could speak English, weren't helpful, and the 2nd representative refused to transfer me to the gentleman who had sent me the helpful email. I asked to speak to a manager, after waiting on hold several minutes, she came back on the line and said someone would call me back and told me to hang up. Well - needless to say I NEVER received a call back. And now, literally within days of Christmas and no other vendors can get a present to my parents in time for holiday. I had to email a cancellation request and surprise surprise no apologies from the company. I had to place an order through Amazon but it will not arrive in time for Christmas.

Honestly, this business is so bad 1 Star is too good for the completely horrendous experience. My recommendation- buy local where possible because this company totally does not care about the customers and is especially egregious given the exorbitant prices they charge. "

I rec'd a doz cupcakes. They were tiny & dry. I offered 2a friend & was disappointed after 1st bite. U lost a customer

Dear 1800Flowers,

You have ruined the once great Harry and David. Dealing with Harry and David has become a terrible experience. The years since the 1800flowers take over of the once GREAT customer service of Harry and David, has declined into the current state and it's terrible.

Not only did they fail to deliver 4 important client gifts for the Thanksgiving holiday, they are now telling me that the 20% "make amends" apology coupons are worthless. The reps email to me about why I couldn't use them was this, "no sale items or the site wouldn't allow coupons". The items were not on sale. And when they say the website doesn't allow to apply coupon discount, why would they send me coupons I can't use? It was the Harry and David website. Why would YOUR coupon sent to offer amends for the previously terrible service, for YOUR site for a REGULAR priced item, not allow a coupon that clearly stated could be used online? It's the perfect explanation of just how bad service is at this company.

Our recent experiences from the Passport shipping not calculating correctly when we placed our order, the need to spend wasted time calling back to get the correct credit, spent wasted time in a call center in the Philippines on a terrible connection with someone that has no authority to do anything, to be dropped backed into the que, to be hung up on, the failure to deliver important gifts, only bothering to call to say there was a problem with 2 of them, we had no idea that 2 others weren't delivered on time, sending coupons that can't be used and now they are telling us, "your satisfaction is very important to us"! No it isn't. It would be laughable if it wasn't all so sad.

This has become one of the worst online customer service companies I have ever experienced and I've been shopping online for decades! Not only is H&D off our list for any future gifts, ALL 1800flowers companies are too since they provide a terrible user experience across that spectrum of their businesses.

It is time to say goodbye to a once GREAT company, R. I. P. Harry and David.

Was sending gift baskets to business associates.
Time sensitive.
Baskets did not arrive.
Was offered OPTION of a REFUND.
Wasted MY TIME.

Very poor service! We ordered two items to be shipped to two different people in two different cities. We received e-mail confirmation that both were delivered but when we called one of the recipients they informed us it was never delivered. Sometimes things run late so we said we'll give it a few days but after 10 days and no package we called Harry and David's for a refund.
We got nothing but a runaround: very insulting and demeaning questions and treatment, they told us they couldn't find the order. They acted like we'd only placed the order that was delivered and the other one was all in our imagination. They actually asked us if we were sure it was Harry and David's and not Sherries Berries, Meanwhile we're sitting there with two e-mails from Harry and David (which I uploaded to this review) one confirming the order and one telling us it had been delivered even though it hadn't. I got online while they were having all this trouble locating the order and found it in 30 seconds on the Harry and David website. Finally after an hour on the phone and after being refused a refund we demanded to speak to a supervisor. The supervisor then informed us that even though we had ordered from Harry and David and even though we had paid Harry and David for the product, the product actually came from Sherries Berries and we would have to get our refund from them.
There was nothing on their website indicating that particular product came from Sherrie's Berries. Our credit card was billed by Harry and David and both the e-mails we received came from Harry and David's. We received no communication from Sherrie's Berries and Sherrie's Berries did not bill our credit card. Harry and David did. It's not right that we should have to call Sherrie's Berries for a refund when we paid Harry and David.
I'm 69 years old I can honestly say I have never received customer service this bad from any company I've ever dealt with. We have used Harry and David's for years. But I don't like the fact that they sold us a product that was not made by Harry and David without telling us and that after paying them we have to go to the other guys for our refund.
GOODBYE Harry and David! You have lots of online competitors we'll be going to them from now on.

THE ORDER WAS PLACED ON 04-09-21 BUT NOT RECIEVED TILL 4-26-21. WE WILL NOT BE ORDERING FROM THEM AGAIN.

I placed 2 simple $35 orders online on 02/04/23 to be delivered on or before 02/14/23, Valentine's Day. I phoned 02/13/23 to make sure everything was still a "go". I was assured everything was exactly as I ordered and would be delivered. I received a voice mail on 02/13/23 around 3pm to tell me they had to switch out one of my orders because the item I ordered was out of stock. I returned the call and spoke to a very nice young lady who tried her best to explain the item was not available and something else had been already selected to replace it. I wasn't as excited but agreed. I then went online to check the 2nd order I place. It showed that item also had been replace with a tower of english muffins. I called. I spoke to a man who's been there a long time as I recognized his voice from past years ordering. I told him the tower would not work as the item was for a 9-yr old boy, for Valentine's Day! After much searching (can't replace with that, it's Wolferman's, no that's Harry & Davids, just because we're on the same site really doesn't mean we interact) found a replacement. He canceled the tower order and ordered the replacement, but it would be delivered 02/15-not in time for Valentine's Day. My hands were tied. I got an email this morning confirming shipping...of the tower to the 9-yr old. I've been ordering for several years and, at times, people DON'T get what I ordered them. Shame on me for continuing. I'm done.

I suggest people try Hampton Popcorn & Candy Company (www.hamptonpopcorn.com) and Gourmet Gift Baskets (www.GourmetGiftBaskets.com). We've tried both and gotten everything we ordered and on time!