Harry & David

First: Harry & David stores have great gifts. However, their online abilities absolutely stink. I ordered 4 baskets this Xmas, only 2 of which were ever delivered, despite FedEx expedited shipping fees charged. After an hour hold, I finally got a H&D rep that told me that despite my ordering on the H&D website, a H&D gift basket, with NO indication it was anything but a H&D product, it actually was NOT a H&D gift, but rather one of their "sister" companies, and they had no way to find out about it. After finally being transferred around, I got the "sister" company (whether it was 1-800-Flowers or 1-800-Baskets I never was sure), who are supposedly processing a refund (no credit yet, so wouldn't be surprised they screw that up as well). No "sorry", nor any explanation, as to why 2 of EXACT same baskets were successfully delivered, whereas the other two were never even shipped. The reps were clueless, including their supervisory reps. Bottom line: Get a H&D basket physically from their stores in malls (if they still have any left) and mail it, or use a company like Hickory Farms which, while not as good, you know will actually be delivered as promised.

H&D lost a lifetime customer with their gross incompetence and indifference this holiday season.

I placed an On Line order as a gift. Although my shipping information was correct I received email and checked order which stated my shipping zip code was in correct so I used on line chat. I gave order number to chat agent who said checking my order. I received repeated messages sayin than you for waiting patiently. After about 20 minutes my chat was disconnected. I did a new chat and that agent took my information and responded that my gift order would be sent to me. I then called customer service and talked with an agent. He said my original zip code shipping information was correct. I asked him to send me an email. For the next 15 minutes he told me he was loading the information to send me an email. I received no email. He then said he would give mee a discount. Said it would take 48 hrs. He said I would get an apology letter. I asked to speak to a supervisor. He said he would try to find one. More time went by and I hung up and called again. In about 5 minutes, i gave the agent my order number and she checked my order and confirmed all of my original order information was correct and sent me a confirmation email. She wanted me to talk with a supervisor and relate my earlier problems with Chat and the first agent. She transferred me, but I was on hold for several minutes. I had enough and hung up.

I ordered a gift to be delivered before 9AM EST 3/6/23 the order was placed, the expected delivery day/time was between 3/10-3/13/23. Well here it is 3/13/23 and the order was just given to the Fedex to be shipped so there is absolutely NO WAY it is getting to the recipient on time.

I bought the 2 pack of chicken pot pies for $70 bucks and had wicked Diarrhea! The Petit Fours I paid $40 bucks for had a waxy chocolate coating and a soggy inside. I don't recommend

Sent completely wrong order, upon calling customer service, evedendtly, this is their policy if they don't have the product you ordered. Who does that? Bad business

Paid for a $55 chocolate decadence chz cake. What showed up was a 4"x4" piece of fudge... Dude it was sooooooooooo small, serving size of 2! Thing weighted like 12 pounds, it was soooooooo hard to cut, I had 1 lil bite, & it was bland, no taste at all... VERY DIHONEST COMPANY... DO NOT, WASTE UR MONEY, GO ELSE WHERE...

Incompetency and poor management that has effected my Thanksgiving gathering. 2 weeks ago my son ordered a very lavish and opulent Thanksgiving meal from Harry and David for his 94yr grandfather and out immediate family. They immediately charged his credit card. Today it was scheduled for delivery. I contacted Harry and David to find out what time it would be delivered, and only to find that they neglected to send the order. I spent an hour on the phone and found that they canceled the order and they were sorry. The only compensation they would do was to give me a 20% discount for future use. I laughed as they can not ever be trusted. DONT EVER ORDER FROM HARRY AND DAVID AS THEY WILL LET YOU DOWN!

I must tell you my scallops tasted funny: was the bacon smoked?
My partner would not eat this entree

I placed an order on 11/29/22. Called within 10 minutes as I noted that the order total was WAY out of whack with what I ordered. Turned out that the online ordering site was sending 4 gift baskets to the same recipient (it should have been 4 gift baskets, 1 each to 4 recipients). Told I couldn't yet cancel or modify the order because it hadn't processed 'in the system'. Initiated chat online 5 minutes later and told that the order couldn't be modified because it had already processed. Told her that was impossible. Called and was told that 3 of the gift baskets going to 1 of my recipients would be canceled and they would either call me back or send me an email. This morning, having received neither a phone call or email, I logged in to find that the 4 gift baskets had already shipped to the 1 recipient. Have been on the phone 3 times now, being put on hold multiple times to 'confirm my order', and now being told they can't find the order. I will be disputing the ENTIRE charge with my credit card company. This is no way to treat a customer. I could only upload 1 image as there are 6 pages to the order.

On December 15th 2020, I placed an order over the phone with Harry and David for $807 worth of gift towers to be delivered before Christmas. With respect to each individual intended recipient, the salesman on the phone put me on hold while he "check their inventory and reserved it." At the end of the order, the phone salesman sold me a $26 policy for free delivery for a year, including my current order. Each of the intended recipients were close friends\and relatives with whom we exchange gifts each year. My cousin, who was one of the recipients, emailed me to thank me 20th of December. I assumed everything was ok. On Christmas eve, when I didn't hear from anyone else I became concerned and called Harry and David. After 30 minutes on hold, their phone person said the balance of the order had been cancelled. When I asked who and why did it get cancelled, I was put on hold again for another 20 minutes to talk to a "supervisor" who informed me that they were sold out of all their goods and nothing would be available until the end of January. "I apologize." When I pressed her as to why they hadn't emailed me or called me, she said it wouldn't have done any good. They obviously lied to me about reserving the product for each order. Their failure to inform me that they were cancelling my order so I could get a gift somewhere else is inexcusable. So here it is Christmas eve with no gifts and no explanation for their behavior.

Ordered fruit and FedEx said it was delivered but I never got it. I contacted customer disservice and they basically just said we are sorry, here's the tracking info. No effort to help at all and frankly over the years the fruit has slipped in quality. I'm done for good with this company.

Cancelel my order. Never told me that they cancelled then lied about the refund.

Checked my bank.

No Refund from Harry and David listed

LYING THIEVES!

My name is Leslie York, I just received my order of Honeybell oranges by FedEx.

I have ordered from your company in the past but to be frank I am totally disappointed and dissatisfied with this shipment or oranges

Many of them still have green patches on them improfections on the oranges as well as spots on the fruits themselves

I have bought Honeybells before but none such as these

I am enclosing photos of the product that was sent to me.

The quality control is questionable. If I could return these I would, I felt you needed to be aware of the product you were marketing

I look forward to your response

Special note

Harry and Daves contacted me and agreed to send me 2 flats or oranges to replace the two that I received
I would like to thank Maria for reaching out and correcting the issue
Thank you Harry and Daves
1/10/2021 LVY

Horrible experience ordered fruit basket which was never delivered but they sent me an email confirming delivery. I called they apologized and had basket resent a week late and still have not received the basket. Called again and their solution again was to resend I said no thank you and asked for a refund and they were giving me a hard time asked to speak with a supervisor was old they don't have any supervisor on site bur then she agreed to give me a refund but i still had to pay delivery. After further conversation and threatening to report them to the BBB she then agreed to give me a full refund. I STILL HAVE YET TO RECIEVE IT. This is the worse experience I have every had

On November 30th, I ordered a gift basket for a special co-worker. I paid extra to have it delivered in the timeframe I wanted. Over the last week, I called multiple times to get confirmation that the item shipped. I was continually told "it will be there" on 12/21 - even a supervisor assured me it would be delivered. Well on 12/19, after still receiving no shipping or tracking updates, I called again and I was told my order is "on hold" as the item is no longer in stock. After a long time on hold, the associate found a replacement basket (which wasn't really what I wanted to send but, would work in a pinch) and told me it would arrive by 12/22. As of today, still no shipping information so I called again and they told me it hadn't been shipped but would still arrive on time because the date in the system says 12/22. Really? Hadn't even been shipped yet, no tracking info and you can assure me it would be there in a day? I ended up cancelling the order and scrambled to send my co-worker another gift.
I ordered well in advance and gave Harry & David's plenty of opportunity to notify me when the item couldn't be shipped. I've sent plenty of gift baskets over the years - there are many others that are much more reliable and proactive. I'll never use H&D again.

It is now Christmas Day and the gift I was to give to the family that invited me to dinner today has not arrived!

This whole order fiasco has been one big comedy of errors: I originally ordered 2 classic hearthside gift baskets and paid extra to have them delivered to me on December 21. They arrived on December 16! When I called to complain and explain that I had no way to keep the items fresh until December 25 I was told to keep the items and they would be replaced free of charge on December 21. I received ONE of the items on December 21! I again called your overseas customer service department and was told that the missing item would arrive on December 23 or 24 but I would have to pay a delivery fee. Why? I already paid a delivery fee and the items were NOT delivered as scheduled!

Needless to say, the missing item did NOT arrive and I will never EVER purchase anything from Harry and David again! I will also not miss an opportunity to share my horrid experience with anyone who is interested!

I would suggest that you move your customer service department to the USA so that customers can understand your representatives and they, in turn, can understand your customers!

Used to be pricey but great. Now really pricey & no better or worse than fruit from grocery. Not worth it.

I heard about Harry and David from a friend who praises these guys. So I thought I would give them a try and order my wife some chocolate covered strawberries for Valentine's Day. I placed my order on the 11th and I noticed after placing the order it said they guarantee on time delivery. I felt relieved after making the order because I knew I wasn't going to make it home for valentines due to my job and my wife would be happy to get the strawberries. On Thursday I was looking for a email for tracking and because Valentine's Day was the following day. I called them and spoke with a very nice man that told me that they would be arriving on Monday. He apologized and said we will do whatever we need to do to make it right. I asked him could I call him back and he said yes so later that evening I sent a email because it was close to midnight when I finished work. The reply that I got back was that they could give me 20 percent back. I didn't reply back because I was going to wait until the strawberries arrived. They arrived today which is Monday and they looked like someone used the box as a kickball. She started to move them back in the right position and noticed they were molded! I called them and spoke with a supervisor and all she offered me was my money back or a new order. Well just to let you know you lost three customers over $60 strawberries!

Absolutely the worst ran company ever and super overpriced. Costumer support is over seas and they will hang up on you.

I feel compelled to share my recent disappointing experience with Harry & David's service, hoping that it will shed light on the challenges I faced and serve as a cautionary tale for others.

This holiday season marked the second consecutive year in which Harry & David failed to deliver on its guaranteed Christmas delivery date. Despite placing my order well in advance and receiving assurances of timely delivery, the promised packages arrived late on both occasions.

What has compounded this frustration is the series of disjointed responses from the customer service team. I've interacted with four different representatives, each seemingly unaware of the specifics of my situation. This lack of continuity has made it exceedingly difficult to address my concerns and seek resolution.

After my initial contact, where I was promised a 20% refund for the inconvenience, subsequent responses have been a perplexing mix of claims that the refund was processed and vague references to delivery confirmations. As of my last check, the promised refund has not materialized, and the company has yet to provide any verification or receipt of the transaction.

This experience has been disheartening, to say the least, and I find it concerning that a company known for its reputation has fallen short in both delivering on its promises and providing effective customer service. I genuinely hope that Harry & David takes this feedback seriously and undertakes measures to improve its customer service processes.

In the interest of transparency and accountability, I share my experience here, cautioning others to be wary of potential delivery issues and the challenges in seeking resolution. I sincerely hope that my concerns are addressed and that future customers have a more positive experience.