How easy is it to get a hold of customer service at Harry & David?

asked by Amy S. on 10/25/19

9 Answers
Thumbnail of user glendam189

It isn't difficult to reach them via phone, just be prepared for hold times. I would definitely recommend calling them rather than email, the email correspondence I had with them was hopeless.

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Thumbnail of user suzc3

Horrid. Almost an hour. I told one person my issue. Then another thirty minute wait.

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Thumbnail of user kareno449

Never did get through to them on phone, email nor their website.

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Thumbnail of user cathyg225

Nope, the worst customer service I have ever dealt with. Harry&David should be absolutely ashamed of their customer service! They dont call back, on homd 25 mins then hung up on.

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Thumbnail of user suey44

Very difficult. Very long wait times. Email customer service is not responsive.

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Thumbnail of user alb179

SUPER easy. I emailed about ingredients and received an email back the next day.

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Thumbnail of user ep311

Fairly easy. Customer Service actually contacted me after my negative review.

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Thumbnail of user susanp672

Easy to get through although it did absolutely no good. Horrible customer service!

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Thumbnail of user suzannep126

Easy to reach but then they are not knowledgeable and speak broken English

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