Harry & David
Questions & Answers

How easy is it to get a hold of customer service at Harry & David?

Asked by Amy S. on 10/25/2019

9 Answers
Glenda M.12/26/2021

It isn't difficult to reach them via phone, just be prepared for hold times. I would definitely recommend calling them rather than email, the email correspondence I had with them was hopeless.
Suz C.12/21/2020

Horrid. Almost an hour. I told one person my issue. Then another thirty minute wait.
Karen O.12/13/2020

Never did get through to them on phone, email nor their website.
Cathy G.12/11/2020

Nope, the worst customer service I have ever dealt with. Harry&David should be absolutely ashamed of their customer service! They dont call back, on homd 25 mins then hung up on.
sue y.9/13/2020

Very difficult. Very long wait times. Email customer service is not responsive.
Al B.5/12/2020

SUPER easy. I emailed about ingredients and received an email back the next day.
E P.1/13/2020

Fairly easy. Customer Service actually contacted me after my negative review.
Susan P.12/20/2019

Easy to get through although it did absolutely no good. Horrible customer service!
suzanne p.10/25/2019

Easy to reach but then they are not knowledgeable and speak broken English

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