E P.’s Reviews of Harry & David & more

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Harry & David

Gift Baskets

“Update references Customer Service response to my original negative post”

1/13/20

• Updated review

Harry & David Customer Service contacted me after my negative review. They replaced my disappointing original purchases with something else of my choosing. I selected Moose Munch. My husband selected the dark chocolate truffles. Customer Service was very friendly and accommodating. The replacement purchases arrived promptly. My lesson from this experience is not to order anything with fresh fruit. So, although my original review remains negative, I report that Customer Service was very good.

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“First experience with Harry & David's will be Last. Major Disappointment”

12/26/19

• Previous review

My husband and I are T-Mobile customers and for T-Mobile Tuesday's (free stuff), we each received a coupon for $25 discount on an order of $50. I have never ordered from Harry & David's before, but I have purchased Moose Munch from TJ Maxx, so thought I would take advantage of the offer. I had planned on gifting to my grandson's family, but fortunately they could not make it home for Christmas this year. I received this box on December 24. I opened the box of pears today. They have absolutely no taste. Just bland. They ripened in the box just like the instructions tell me to do, but no taste. I may try cooking with them just so I don't have to throw them away. But what a disappointment! In the second box, one of the apples was rotten. I wish I had read these reviews before ordering. Funny that they don't have any reviews on their website. I am so happy that I didn't have to embarrass myself by giving them to my grandson and his family. I would have been mortified if he had received these. My first experience with Harry & David's will certainly be my last. Never again. I'll let T-Mobile know that this was a terrible idea.