Harry & David

Order not delivered by their initial delivery date. Customer service sucks. Will never order again.

No discounted shipping after spending almost 2000.00. Terrible customer service offered me $25.00!

For the past couple of years, Beaute Speciale has shown their appreciation to our partnered wedding vendors & very important clients with a special Christmas gift. In 2022 we decided on luxury Christmas gift baskets from Harry & David. We experienced minor delivery issues, but ultimately it was a success. Unfortunately, we are sad to report this past Christmas season was a horrible experience. On December 16th we discovered one of our clients received an incomplete basket with 6 rotten pears and a bag of chocolate candies. To say we were embarrassed is an understatement. These clients provide our company and team of artists with work. Each basket we selected was carefully thought out and specific to each recipient. Each basket also had a Christmas card which we paid extra for as well. For our clients to experience a token of our appreciation in such a horrible condition is simply unacceptable. That same weekend a couple of clients informed us they too did not receive complete gift baskets. One client received two gift baskets. This led us to look at shipping information (which we had to request and not automatically given a couple weeks earlier). Our next discovery was realizing 7 client gift baskets were never ordered or shipped after sending them a detailed document with addresses and item numbers as one does when ordering via a corporate account. After 2 days of calling with no return calls and emailing the corporate account representatives with picture & detailed lists, we sent an email to a manager in charge as a last ditch effort. Within 24 hours we received an email apologizing on behalf a representative we were working with. There was a glitch in the system which caused the issue of double baskets and missing orders. To rectify the issue they were personally submitting orders manually. They were going to resend baskets of recipients with incomplete baskets and send out the missing baskets before Christmas. However we were financially responsible for the missing baskets ( with free express shipping). We decided to avoid any hassles and pay the remaining balance even though we felt Harry and David should have paid for the bill since there were numerous errors. After Christmas, our clients who were promised to have baskets resent to them never received their new baskets. Two more clients received rotten pears and didn't receive a Christmas card in their baskets. This was the last straw for us. After spending over $3K and experiencing this service, we have made the decision that Harry & David will never receive business from us. This post is to solely express our personal experience with the corporate account team. We do understand not everyone may experience this with Harry and David.

I do love harry and davids website. Very good info and service.

Spoiled fruit and chocolate which got me sick. The best was the stone in the fruit cake! Seriously?