$#*! R.

I'd used Harry and David for Holiday presents for at least 20 years. I tried to process my order from the gift list included in the current catalog that arrived complete with indications of Free Shipping. My first attempt to place an order over the phone resulted in shipping fees which could not be removed regardless of the special catalog codes. Following 25 minutes on the phone, I gave up. My second call in hopes of resolving this issue was equally as bad. This time I was on the phone even longer with assurances from the Customer Service representative that she was trying to get a manager to resolve the problem. Following 30 frustrating minutes, I was disconnected. My final attempt resulted in the same problem not being able to be fixed but I was able to speak to someone who represented himself as a manager. I explained my previous two encounters without resolution, my current reason for talking with him because no resolution could be determined, and that I was finished with Harry and David's inability to provide what was stated in their catalog. Following all my time with Harry and David, my experience shows that their current business isn't focused at helping customers nor upholding promises that they make in their catalogs. The Manager offered to send a letter of apology but that didn't resolve the problem. After 20 years, I'm no longer a Harry and David customer.