Connie A.

Harry & David have been a complete waste of my time.
I wanted to share this to prevent them from wasting your time.

I placed an order on Jan 8,2022, for a Valentine's Day wreath and received an email confirming I would receive my order by Jan 20,2022.

On Jan 18,2022, I received an email stating the wreath was no longer available and that I needed to call in order to choose a different item.

Note: on Jan 18, I checked their website and the wreath was still available for sale

Once they figured it out (10days later) why didn't they simply refund my money?
Instead of wasting my time and forcing me to call in order to "choose a different item"?

Since they left me no choice but to call, I called them on Jan 18th and was told that the email I received was incorrect and that the item was not sold out and would arrive by Feb 2nd.

I was confused by this and explained the email I had received, but the representative confirmed again that there were NO issues with inventory and that my order would arrive by Feb 2,2022

On Jan 26, I received an email stating that they are "unable to process my order because they needed additional information" and that I needed to call or they would cancel my order.

I called and was told my order was sold out and I needed to choose a different item
Why waste my time like this?

BTW, this item still shows that it is available on their website as of today Jan 26
The item is the Elegant Heart Wreath.

I am sorry to say, but this company is incompetent and I will not be doing business with them again.