HairSisters

This wig is terribly made. The price is 79.99 and you would think it would have been made better. I have brought less expensive wigs from Hair Sisters and the quality was better. In the parts that you can create in the lace front area, the hair is so thin that it looks like they forgot to add hair there. After the first 3 days the hair had pieces that came off of the wig and stictches showed through. I have never had such a terrible wig quality. DO NOT BUY THIS WIG IT IS A DISAPPOINTMENT AND NOT WORTH THE MONEY
I will never buy a VIVICA FOX wig again. I will continue to stick to Bobby Boss
DISAPPOINTED!

This letter is to complain about service I recently received from Hair Sisters customer service representatives, Christine and Meeka. I called Hair Sisters on several occasions to find out about the status of my order, and both reps told me to check with the post office, because once it leaves their destination, its no longer their responsibility. This is the most absurd response I have ever received. After I had been on hold for several minutes, I asked to speak with the supervisor or the person in charge, and I was told that the supervisor was not available to speak with me and they could not help me. Needless to say, I was quite frustrated!!!

I expected a much higher level of service from Hair Sisters, as I was a frequent customer and I am quite disappointed. I will be informing my friends and family about this horrible experience!!!

A FRUSTRATED Customer...

I reviewed this site on 12/10/2014, and my issues were with CUSTOMER SERVICE not how fast they shipped my item. I noticed on several reviews people mainly had their issues with customer service when they received the wrong order or had to return their item. To say that someone is wrong about their experience with a company is absolutely absurd. These were OUR experiences with them and we had them and it was with THIS company. Just because your item was shipped quickly and you didn't have to deal with the rudeness of customer service doesn't mean you write off other people's reviews saying we are wrong and had the wrong company. Furthermore, if your ordering 6 months after all the bad reviews, you would hope the company would have by then straightened out their rude customer service representative problems with either training or replacements. IMJ

I had been shopping at hairsisters.com for years! I'd only experienced a few shipping delays but nothing major. I recently placed an order and before I could complete it there was an error msg from the website and directed me to place my order again within 5 minutes. I immediately checked my online banking and the money had been debited from my account (processing). I called HairSisters... of course no answer. I emailed them as well, again no answer. When I finally did speak to someone she proceeded to tell me that I had items in my cart but no order had been placed. I informed her of the money missing from my account for the total price of the "items in my cart". The customer service rep acted like she could care less about helping me at all. Everything turned into "if you did pay" or "when the payment is processed"... When I became upset she offered to void my payment. I didn't need a voided payment, i needed a refund. She was less than helpful and when I asked to speak to a manager "the manager is busy on another call". I have called back numerous times and no one has answered and it even seems like they picked the phone up and hung up. I will never do business with this company again!

I WANT TO GIVE THEM A ONE. THEIR CUSTOMER SERVICE BLOWS, THEIR WIGS SOMETIMES CARRY ROTTING HAIR IN IT, AND THEY DON'T TELL YOU ON THE WEBSITE ABOUT IT. THEY SAY IT'S FOR STORING, BUT THEN WHY ISN'T IT POSTED AS SUCH ON YOUR WEBSITE MEKA?

THEY DIDN'T GIVE ME A SINGLE REFUND BACK, AND THE ONLY REASON THEY GET TWO STARS IS BECAUSE THE ACTUAL WIGS ARE FAIRLY GOOD! THEY'RE ACTUALLY REALLY DECENT! BUT SO IS EBAY, THIS IS NEVER WORTH IT, OH MY GOD.

I placed an order with this sight, tI ordered two wigs for my wife and paid Priority shipping so she could have them before the holidays. So, after two long weeks of waiting for them to come I attempted to contact Sista wigs to find pout what the hold up was. PROBLEM #1! Not only was their phone number disconnected, but their website was unavailable as well. So I contacted my bank to place a stop on my payment, PROBLEM # 2, not only had they processed my payment without shipment of the merchandise, I also had an additional charge for $122 which I didn't approve.
I did eventually, get both these credited to my account, as well as the overdraft fees caused by the additional charges.
PLEASE do your research BEFORE shopping anywhere online. And stay away from placed like SistaWigs who have a pleather of bad reviews. Everybody aint lying ya'll.
Don't be a victim!

THEY SHOULD CLOSE! The staff are unprofessional, rude, idiotic liars! I am natural and buy hair for protective styling! I HAVE HAIR on my head BUT if I decide that I want to spend my money on protective styling - I expect great customer service, and my package to arrive on-time! Christina is an idiot! She is unprofessional AND people act like Latina's can't be racist or bigoted towards Blacks but they can! They don't care about Black women getting high quality products ON-TIME! I hate hair sisters!

I give this company a zero for rating. Hairsisters prices are for the most part affordable and reasonable, but when there is a promotion, I always lose out because their site for some reason is always down. I always get a "OOPS something went wrong on our end." You can never get to speak with someone live. It doesn't matter what time of day you call. When you finally get to speak with a rep after spending 40+ minutes on hold, you get an attitude. When asked to speak with a supervisor you are transferred straight to a robot and always have to leave a message which you never get a call back. For the past 3 weeks, I left a total of 6 voice messages with no response to date. I missed out on their so call promotions because their site is always down. Coupons don't work! It's their lost. This company is not customer friendly and they need to get their act together if they want to stay in business. Without customers, business cannot prosper. There are too many other hair supply companies out there that I can give my business to and should not be going to all these changes. If you have time to waste and want to be agitated then you can try this company.

THEY ARE THE WORST SITE KNOWN ON THIS EARTH BEING THAT THE SHIPPING TAKES FOREVER I NEVER SAW A WEBSITE LIKE THIS WITH SO MANY SELECTIONS AND YOU HAVE NO OVER NIGHT OPTION OF SHIPPING SEVEN DAYS TO PROCESS IS RIDICULOUS IT KINDA MAKES ME FEEL THAT THEY GET YOUR MONEY FIRST THEN THEY ORDER THE HAIR AND THAT IS NOT HOW IT WORKS YOU SUPPOSE TO ALREADY HAVE IT AT THE BUSINESS... THIS SITE IS A SITE YOU JUST NEED TO HAVE IF YOU REALLY DON'T CARE HOW LONG YOU GET THE PRODUCT SO YOU WOULD HAVE TO ORDER HAIR TWO WEEKS IN ADVANCE OR A MONTH EVEN. THEY WILL BE CLOSED DOWN IN ANOTHER YEAR I AM SURE.

I ordered and paid almost $182 for a human hair wig. I havent received the hair but it shows delivered to me. No body is there to help me, all they tell me is to contact my local post office. When I did contact the local post office I was told that what was delivered to my mail box weighed only 9oz. But what I bought from hair sister was a 22inch human hair. There is no way that hair I bought will weigh only 9oz. They definitely didnt ship the hair, they probably shipped something else. Up till now I havent seen the hair or my refund. They told me, they cant give me any refund.